Role Description The incumbent will be responsible for LC, Guarantees, Amendments, Cancellations, Closures, Claims and Other Miscellaneous activities as per Bank’s internal policies, SOP’s as well as ICC guidelines and authorising the transactions in the processing system. The coverage will be all the areas of Trade Finance for various business segments. - All processing should be as per SOP/OPM’s and UCP/ISBP/ISP as applicable and charges recovery to be as per the extant guidelines. - Perform sanction checking of relevant parties in documents. - Handle Trade Operations. - Responsible for authorizing/inputting transactions into the system and prepare/authorize relevant SWIFT messages. - Ad-hoc tasks given by the Team Head. - Ensure errors/knowledge gaps are shared with line manager/team to address customer service issues. - No revenue leakage due to miss out in charges collection. - No outstanding reconciliation entries pending in Nostro or Internal accounts. Qualifications - Bachelor's Degree. - At least 9-12 years of relevant working experiences in Trade Operations. - Expert level knowledge in Understanding of Letter of Guarantee and Letter of Credit. - Expert level knowledge of accounting entries and UATs. - Understanding of amortization principles. - Good communication skills, Team Management and interpersonal skills. - Proficiency in MS Office (Word and Excel). - Attentive to details, good analytical skills and interpersonal skills. - Able to work under pressure, excellent organizational skills and good team player. Requirements - Managing customers’ expectations, Ideation and working on automation projects. - Participating in Team Huddles and showing enough Teamwork to provide solutions to any issues. - Ensure solutions are implemented on fast track basis and work closely with onshore unit to ensure seamless client delivery. - Audit observations if any, must be closed in an effective and timely manner. - Ensures efficient processing of transactions, adherence to service standard and quality services to both internal and external customers. - Acts as an authorizer/maker for Import LG issuance/Amendments/cancellation and/or similar stages for Standby Letter of Credits/Claims. - Ensures that the practice and procedures stated in relative manual have been strictly followed during the course of transaction processing. - Recommends actions in relation to changes in law, Rules of International Chamber of Commerce, Government regulations and bank policies which will affect the import scenario. Decision Making Authority & Responsibility - Taking corrective and preventive action based on Customer complaints, Ops error and quality/RCSA analysis. - Recommend changes in SOP, OPM & ADM with an aim to improve service levels without compromising on controls. - Recommend trainings and workshops to plug knowledge gap and embed ‘Ownership of resolution’ at grass-root level for effective results. - Immediately escalates any error/customer complaints/service defect/issues raised by counter party to the manager. - Shares responsibility with his/her seniors. - Team management skills.

• Champion a human, connection-lead retail experience through the optimization of retail systems and communication • Ensure store teams receive clear, timely, and consistent information that drives strong execution, engagement, and alignment • Manage, and optimize retail systems, and act as a key partner between retail, the workshop, and cross-functional teams • Ensure all store teams have the tools, resources and support needed to operate efficiently while delivering an exceptional customer experience • Partner cross-functionally with store leaders, sales, inventory, allocations, and shipping teams in Allocations & Inventory Management • Manage launch quantities and monitor sell-through rates • Optimize stock receiving processes across all stores, lead cycle counts, and reduce out-of-stock instances • Manage end-to-end inventory flow, replenishment, and in-stock optimization • Collaborate with procurement and operations to ensure timely stock delivery and in-store availability of finishing touches • Oversee facilities management, including plant care, store/window cleaning, mat services, music accounts, POS system (Shopify), and security • Manage store room contracts and seasonal storage leasing • Oversee training and coaching of Store Leaders on time & attendance and payroll verification • Partner with Retail Leadership to ensure communication to stores in engaging, timely and relevant, and supports a consistent and engaging customer experience

• Lead enterprise-wide continuous improvement initiatives utilizing Lean Six Sigma and DMAIC methodologies to drive measurable efficiencies, enhance quality, reduce waste, and optimize operational performance. • Design and implement scalable process improvements that strengthen accuracy, throughput, and compliance in payment integrity operations, ensuring alignment with regulatory requirements, client expectations, and organizational performance goals. • Leverage technology, data analytics, and automation tools to streamline workflows, reduce manual touchpoints, improve cycle times, and enhance reporting transparency. • Partner with technical teams to evaluate and implement process automation solutions that support sustainable operational gains. • Facilitate cross-functional workshops and working sessions, including value stream mapping, process mapping, and root cause analysis (RCA), to uncover operational gaps, identify bottlenecks, and prioritize high-impact improvement opportunities. • Collaborate closely with Implementation, Client Success, Product, and Core Operations teams to design, document, and operationalize end-to-end workflows supporting new client onboarding, product enhancements, and service expansions within the Payment Integrity portfolio. • Establish standardized operating procedures (SOPs) and governance frameworks to ensure process consistency, scalability, and repeatability across pre-payment and post-payment integrity functions. • Identify, assess, and mitigate operational risks that may affect service delivery, financial outcomes, regulatory compliance, or client experience, implementing controls and monitoring mechanisms to ensure ongoing stability and performance. • Develop and maintain comprehensive project documentation, including charters, business cases, stakeholder analyses, process documentation, KPIs, dashboards, and post-implementation reviews to ensure transparency and accountability. • Define and track key performance indicators (KPIs) to measure operational effectiveness, quantify improvement impact, and support data-driven decision-making across the Payment Integrity vertical. • Champion a culture of continuous improvement, providing coaching and guidance to operational leaders and frontline teams to build internal capability in problem-solving, process discipline, and performance optimization. • Perform other duties as assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform essential duties.

About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,000 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us. Attributes We Value We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero-to-one ideas into real products, and you "get stuff done" end-to-end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high-visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next. Location: Singapore Role To support Airwallex's continued global expansion and operational scalability, we are seeking an experienced and highly motivated Data Ops Associate to join our Data Operations team in Singapore. In this role, you will take ownership of complex data pipelines, reporting systems, and automation initiatives that support key functions globally. You will play a key role in designing scalable, reliable, and automation-first data solutions, ensuring high data quality, operational efficiency, and regulatory readiness in a fast-growing fintech environment. Responsibilities - Partner closely with key domain and function teams globally to translate business and regulatory requirements to drive robust automated data solutions - Design and own end-to-end data operation solutions and scalable data pipelines to support various use cases in multiple output formats through approachable applications - Improve data quality, accuracy, and reliability through systematic validation, monitoring, and continuous improvement of data processes, enabling actionable insights for decision-making as well as proactive issue detection and remediation - Develop and maintain dashboards, alerts, and data-driven tools to monitor business operations performance, detect opportunities and drive automation initiatives to improve effectiveness and efficiency, and mitigate operational and reporting data risks - Act as data subject matter expert, contributing to best practices, documentation, and knowledge sharing across the organization; identify and measure success of function efforts through goal setting, forecasting, and monitoring of key product metrics to understand trends and results Qualifications - Bachelor's degree or above, with 4+ years of relevant experience in data operations, analytics, or data engineering-related roles - Strong proficiency in SQL and Python; experience building production-grade data pipelines and automation workflows - Solid understanding of data modeling, ETL/ELT processes, data validation, and monitoring best practices - Experience working with dashboards, reporting systems, and data delivery mechanisms for business and operational stakeholders - Prior experience in fintech, payments, banking, financial services, or regulated industries is highly preferred - Strong sense of ownership, ability to work independently on complex problems, and drive initiatives end-to-end - Excellent communication and stakeholder management skills, with the ability to explain technical concepts to non-technical audiences - Fluent in English; proficiency in Chinese Mandarin; able to adapt to a working in cross-cultural working environment Applicant Safety Policy: Fraud and Third-Party Recruiters To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.