• Directly manage, coach, and develop a team of Client Services Coordinators (IC Level 1) • Execute within Digible’s defined reporting and performance management structure • Conduct regular 1:1s, performance check-ins, and formal reviews • Own onboarding, ramp plans, and ongoing training for new hires • Foster a positive, inclusive, and accountable team culture • Support career pathing and readiness for growth beyond IC Level 1 • Project manage daily and weekly workflow for DPH support teams • Own task prioritization, workload balancing, and capacity management • Ensure consistent execution of Coordinator responsibilities, including: Campaign reporting and QA, Salesforce and TaskRay documentation accuracy, Client support tasks timeliness and internal follow-ups, Reporting downloads, audits, and documentation • Act as first-line escalation for execution issues, missed deliverables, or quality concerns • Maintain quality control standards across all Account Coordinator output • Partner closely with the VP of Client Services on team performance, engagement, and development • Partner with the Director of Business Operations on process adoption and compliance, tooling usage and enhancements, standardized execution and operational best practices • Serve as a key partner to Client Service Managers, ensuring support teams are fully integrated into the day-to-day needs of their assigned Level 2 and Level 3 counterparts • Reinforce Digible’s service standards, values, and execution expectations across DPH • Monitor and manage team performance against defined KPIs, including: TaskRay efficiency, error rates (e.g., FOOPs), SLA adherence and on-time delivery, accounts per FTE and client utilization expectations • Identify trends in errors, inefficiencies, or workflow breakdowns • Partner with Client Services and Operations leadership to recommend and implement process improvements • Ensure consistent system usage and adherence to documented SOPs

Role Description We're looking for someone who genuinely enjoys talking to people, keeping things organized, and solving problems before they turn into bigger ones. As our Client Relations Representative, you'll be the first voice our clients hear and crucial in our commitment to excellent client care. If you're calm under pressure, sharp on the details, and like knowing your work actually matters, this one's for you. What you'll be doing - Handle incoming calls and emails for the whole company — routing them to the right people quickly and professionally - Own your Zendesk queue: create, assign, update, and close tickets with the kind of detail that actually helps your teammates - Follow up after issues are resolved to make sure clients understood the fix and are happy with how it was handled - Handle general support questions and walk clients through basic troubleshooting - Help clients navigate iOS and app updates without the frustration - Cover evening, overnight, and weekend shifts as first-tier tech support — escalating to on-call staff when needed - Run client outreach campaigns via phone - Keep departmental spreadsheets clean, current, and accurate - Pitch in wherever the team needs it Qualifications - Stay cool when multiple things are happening at once - Are a clear, friendly communicator over phone and email - Have worked with a ticketing system before (Zendesk is a plus) - Are comfortable with iOS and explaining tech to non-tech people - Are reliable and available for non-traditional shift hours - Like keeping things tidy in your tickets, your notes, and your spreadsheets Requirements - Working knowledge of Microsoft Office Suite and basic CRM management - Ability to multi-task and thrive in a fast-paced, growing company environment - Excellent verbal and written communication skills - Strong interpersonal and customer service skills - Solid analytical and problem-solving skills - Time management skills to meet strict deadlines (i.e., can’t change election date) - Strong attention to details and accuracy - Willingness to work non-traditional hours (early morning, late evenings), as required Education and Experience - 1+ Year in a technical support service field preferred but not required - 1+ years of experience as a client service role - Experience in Elections or the Government sector a plus Physical, Mental, and Environmental Demands - Must be capable of working remotely in a collaborative environment to achieve business and departmental objectives - Must be comfortable in a position which requires working exclusively on a computer for most of the day - Must be capable of maintaining mental focus, attentiveness to fine detail, and workflow process for long periods of time - Must be prepared to have critical conversations with internal and external clients on a daily basis

Work Schedule Standard (Mon-Fri) Environmental Conditions Laboratory Setting, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Warehouse, Will work with hazardous/toxic materials Job Description Laboratory Services Coordinator LOCATION 📍 Oxford, United Kingdom POSITION SUMMARY The Laboratory Services Coordinator at Thermo Fisher Scientific will play a key role in coordinating Laboratory Management processes at our Oxford Research site. This position ensures that all required laboratory resources are available, accurately managed, and delivered in a timely manner to support scientific operations. Acting as the central interface between Scientific Research Teams and Laboratory Services, you will help enable seamless lab operations and ensure researchers can focus fully on scientific discovery. This role offers the opportunity to contribute directly to a world-class research environment and support critical scientific advancements. RESPONSIBILITIES - Act as the key interface between Scientific Research Teams and Laboratory Services (ULS/Vertex) at the Oxford site - Identify daily laboratory priorities and align operational support accordingly - Attend scientific meetings to understand experimental needs, timelines, and resource requirements - Manage specialty consumables stockrooms (onsite and offsite), ensuring optimal availability and organisation - Handle ordering, receiving, storage, rotation, and cycle counting of laboratory inventory - Coordinate special orders and liaise with external vendors and suppliers - Track backorders, supply availability, and delivery timelines, ensuring proactive communication with stakeholders - Support laboratory media preparation and coordination of commercially procured materials - Oversee management of chemicals, reagents, consumables, and biological materials for lab operations - Act as a key point of contact for EHSS, ensuring compliance with safety standards and promoting best practices - Support PPE availability and coordinate with vendors (including lab coat services) - Manage inbound and outbound shipments, including sample and material logistics - Support aliquoting, preparation, and dispensing of laboratory materials - Follow SOPs, best practices, and site-specific work instructions to ensure compliance and consistency - Analyse operational data with site leadership and contribute to continuous improvement initiatives - Support implementation of process improvements across laboratory services operations - Ensure inventory accuracy and adherence to site metrics and reporting requirements SKILLS & QUALIFICATIONS - Previous experience in a laboratory, biotech, pharmaceutical, or scientific support environment - Strong teamwork and communication skills, with ability to interact across all organisational levels - Good understanding of health, safety, and environmental requirements in laboratory settings - Strong organisational skills with ability to manage multiple priorities effectively - High attention to detail and ability to work under pressure - Ability to work independently while contributing to team objectives - Proficiency in Microsoft Office (especially Excel) - Experience with inventory management systems and laboratory support tools - Strong problem-solving skills and ability to support process improvements - Adaptable, proactive, and service-oriented mindset EDUCATION & EXPERIENCE - 5+ years of experience in pharmaceutical, biotech, or laboratory-based environments - Relevant scientific degree (Biology, Chemistry, or related discipline)

We are seeking a highly organized and detail-driven Collection & Workshop Coordinator to support our growing workshop and collection operations. This role is ideal for someone who thrives in a fast-paced, logistics-focused environment and enjoys both travel and hands-on execution. The Collection & Workshop Coordinator will be responsible for managing workshop logistics, coordinating schedules, executing on-site setup and experience, and supporting collection administration and custom coordination. This position requires frequent travel (approximately every two weeks) and a high level of organization, adaptability, and ownership. Key Responsibilities - Coordinate and execute all workshop logistics, including scheduling, timelines, and preparation - Travel approximately every two weeks to support on-site workshop setup and execution - Oversee workshop experience to ensure a seamless and elevated attendee experience - Manage setup, breakdown, and day-of logistics for all workshops - Support collection administration, including organization, tracking, and internal coordination - Assist with custom coordination tasks as needed across events and projects - Communicate clearly with internal teams and external partners to ensure alignment - Identify and proactively solve logistical challenges Qualifications - 2–4+ years of experience in event coordination, logistics, or operations - Strong organizational and time management skills - Ability to manage multiple moving pieces and deadlines simultaneously - Excellent communication and customer service skills - Highly detail-oriented with a proactive, problem-solving mindset - Comfortable with frequent travel (approximately every two weeks) - Must be located near a major international airport - Ability to work flexible hours, including weekends as needed