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Willow logo
Willow

The Number 1 Operational AI Company in the World

Senior Analytics Manager

Data AnalystData AnalystFull TimeRemoteSeniorTeam 201-500Since 2017H1B SponsorCompany SiteLinkedIn

Location

Brazil

Posted

34 days ago

Salary

0

Seniority

Senior

Bachelor Degree5 yrs expEnglishSQL

Job Description

Senior Analytics Manager

Willow

• Serve as the primary analytical resource for understanding what's working and what isn't across the business • Analyze product performance by LTV, refunds, and churn to identify which products drive value and which destroy it • Build and monitor retention curves segmented by cohort, acquisition channel, and product mix • Identify customer leakage points across the lifecycle and surface actionable findings • Evaluate acquisition channel quality based on downstream retention and churn behavior • Uncover untapped growth opportunities within the existing customer base • Own and maintain dashboards and run ad hoc analyses for the leadership team • Proactively surface insights and trends without waiting to be asked • Partner with the CRO manager on experimentation analysis • Drive alignment across teams on how to define and measure key metrics — ensuring everyone is working from the same source of truth • Collaborate with the marketing team on acquisition analytics • Support leadership on strategic questions and decisions

Job Requirements

  • 5+ years in analytics at a DTC, subscription, or ecommerce company; telemedicine or health/wellness experience is a strong plus
  • Fluent in SQL — window functions, CTEs, rolling metrics, cohort queries
  • Deep understanding of subscription math: LTV, CAC, payback period, cohort retention, reorder curves, winback economics — including the difference between customer and revenue retention
  • Experience building dashboards in Looker, Mode, Hex, Metabase, or similar, with a clear sense of what makes a dashboard useful versus decorative
  • Strong analytical thinking — knows how to frame the right question before touching the data

Benefits

  • Flexible hours
  • Work wherever you choose
  • Fun and casual work environment
  • Employee engagement activities and virtual gatherings
  • We are a diverse, global team! 🌍

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