• Act as the primary point of contact for enterprise customers, building trust through clear communication, structured updates, and proactive engagement with both operational and technical stakeholders. • Own the monitoring, tracking, and reporting of SLAs and service metrics, ensuring issues are prioritised appropriately and escalations are managed effectively across internal teams. • Monitor and manage support tickets and escalations across Technology, Operations, Support, and Customer Experience teams, ensuring progress, accountability, and timely resolution without owning hands-on fixes. • Lead regular customer service reviews, steering committees, and incident/problem reviews, producing and presenting clear monthly service reports for both clients and internal stakeholders. • Perform trend and root-cause analysis on incidents and recurring issues, proposing corrective and preventive actions to improve overall service quality and reliability. • Operate within established ITIL-based processes for incident, problem, change, and release management, driving incremental improvements rather than redesigning frameworks. • Maintain and update service management documentation and ensure knowledge base materials remain accurate, relevant, and aligned with current service operations. • Work closely with support, engineering, product, and regional teams across multiple time zones, influencing outcomes without direct authority. • This is a remote role to be based in Cairo, Egypt. It requires visits to client offices in Cairo on an occasional basis (typically weekly or bi-weekly as needed) to support relationship management and service reviews.

• Responsible for the Company's project management framework • Providing leadership, integration, and management of PMO processes and functions • Improve the consistency and efficiency of the company’s deliverables in a timely manner • Facilitate efficient work management needed to accomplish Objectives and Key Results (OKRs) through well-organized resource allocation processes • Guarantee the correct execution of efforts overall • Standardize and continuously improve project management performance, processes, and methodologies • Create smart flows of relevant information aligning business strategy with project planning and execution • Champion the organizational re-design and implementation of Tribes and Squads towards a matrix structure

• Support the end-to-end partner integration lifecycle (onboarding → certification → go-live → ongoing support) • Guide partners in building and maintaining integrations using Hostaway APIs and best practices • Enable and support partner-built integrations by providing technical guidance and best practices, without directly building integrations • Provide ongoing technical support across the partner lifecycle, including API behavior, data flows, and integration best practices • Support broader technical and API initiatives, including new feature rollouts, enhancements, and partner adoption • Communicate API updates, changes, and changelog activities clearly to partners, ensuring awareness and proper implementation • Validate integrations as part of certification and go-live readiness • Monitor integration health and proactively identify risks or issues • Ensure partners meet Hostaway technical and certification standards • Troubleshoot API-related issues (authentication, webhooks, data sync, rate limits) • Support 200+ partners with technical queries via Slack and Emails • Build and improve integration support processes and documentation

Role Description As the Revenue Cycle Manager, you will oversee the end-to-end revenue cycle to ensure accurate and timely billing, collections, and reimbursement. You will lead day-to-day operations, strengthen compliance, and use performance metrics to improve cash flow and the patient financial experience. Qualifications - Bachelor’s degree in business, healthcare administration, finance, or a related field (or equivalent experience). - 3+ years of progressive revenue cycle management experience in a healthcare setting, including billing, coding, and collections. - Working knowledge of healthcare regulations, payer contracts, and reimbursement methodologies. - Strong analytical and problem-solving skills, with the ability to interpret performance and financial data to drive decisions. - Demonstrated leadership capabilities, with a track record of building collaborative, high-performing teams. - Proficiency with revenue cycle management systems and electronic health records (EHRs). - Excellent written and verbal communication skills, with the ability to work effectively with diverse stakeholders. Requirements - Manage the full revenue cycle process, including pre-registration, billing, collections, and accounts receivable. - Develop, implement, and maintain policies and procedures to improve revenue cycle efficiency, accuracy, and internal controls. - Monitor key performance indicators (KPIs) and analyze trends to identify risks, root causes, and opportunities for improvement. - Partner with clinical and administrative teams to support accurate documentation and coding that aligns with payer and regulatory requirements. - Coordinate with payers to resolve claim issues, denials, and payment variances to support timely reimbursement. - Lead, coach, and develop the revenue cycle team through training, performance management, and ongoing process support. - Perform periodic audits of billing and accounts receivable to ensure compliance with organizational policies and applicable regulations. - Prepare and present revenue cycle performance reports and recommendations to leadership. - Stay current on healthcare regulations, payer rules, and industry best practices to maintain compliance and optimize reimbursement. Company Description