Role Description The National Director - Health Pools Client Services is a key leadership role responsible for overseeing and optimizing client service operations within Gallagher’s Health Pool Practice. This role is focused on driving exceptional client service, ensuring revenue retention, and maintaining cost efficiency across the practice. The National Director will lead efforts to develop best practices, monitor and improve client service cost-to-revenue ratios, and implement scalable service models that align with Gallagher’s strategic goals. This position requires a strategic leader with a deep understanding of client service operations, data management, and process optimization. How you'll make an impact - Revenue Retention - Develop Best Practices: Create and implement standardized best practices for COE sites and local branch pool teams to achieve a target of 97% client revenue retention. - At-Risk Client Tracking: Establish and maintain a robust tracking system to identify at-risk clients early. - Remediation Planning and Execution: Collaborate with branch teams and COE sites to develop and execute remediation plans for at-risk clients. - Strategic Planning for MIC Clients: Participate in internal preparation for client meetings and strategic planning sessions, focusing on MIC pool clients. - Client Service Cost-to-Revenue Ratios - Monitor Ratios: Continuously monitor client service cost-to-revenue ratios within COE sites. - Support Branches with High Ratios: Work closely with branches that have pool client service cost-to-revenue ratios exceeding 15%. - Data Analysis and Reporting: Analyze cost-to-revenue data to identify trends, challenges, and opportunities for improvement. - Center of Excellence (COE) Sites - Develop Service Structure: Design and implement a COE site service structure that is fully integrated into the larger branch framework. - Oversight and Collaboration: Provide oversight of COE operations, closely partnering with key stakeholders. - Consistency Across COE Sites: Drive consistency and efficiency across COE sites by standardizing processes and workflows. - Pool-Specific Client Service Processes - Data Management and Automation: Develop and implement incremental plans for the deployment of data management and automation. - Uniform Service Support Model: Design and deploy a uniform service support model to enable scalable growth. - Oversight of GCoE Resources: Provide general oversight of GCoE resources. - Process Evaluation and Improvement: Continuously evaluate client service processes to identify areas for improvement. Qualifications - Bachelor’s degree in Business, Operations, or a related field; advanced degree (MBA or equivalent) preferred. - Extensive experience in client service operations, preferably within the insurance or health benefits industry. - Proven track record of achieving high client revenue retention rates and improving client service cost-to-revenue ratios. - Strong understanding of data management, automation, and process optimization tools and platforms (e.g., AMP, DMS). - Experience in developing and managing service structures within a Center of Excellence (COE) framework. - Exceptional leadership and collaboration skills, with the ability to work effectively across branches, regions, and divisions. Benefits - Medical/dental/vision plans, which start from day one! - Life and accident insurance - 401(K) and Roth options - Tax-advantaged accounts (HSA, FSA) - Educational expense reimbursement - Paid parental leave - Digital mental health services (Talkspace) - Flexible work hours (availability varies by office and job function) - Training programs - Gallagher Thrive program – elevating your health through challenges, workshops, and digital fitness programs for your overall wellbeing - Charitable matching gift program - And more... Company Description Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences, and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength.

Role Description If you’re putting in full effort but still earning the same paycheck every week… that’s a problem. This opportunity removes the ceiling. You’ll work with clients who have already expressed interest in receiving help. Your role is to guide them through their options and help them get set up. Qualifications - Work ethic - Coachability - Desire to earn more Requirements - No income cap - No cold calling - Work from home - Paid based on results, not hours Benefits - Warm leads - Training - Ongoing support Company Description Global Elite Empire Consultants is a third-party recruiter, not an insurance agency. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

• Agents at Acumen must exhibit a service-forward mindset as they embody the organization's mission of facilitating freedom, choice and opportunity for individuals with disabilities and their families. • The Agent is responsible for enrolling, educating and supporting Acumen clients throughout their lifecycle with the organization, which involves inbound and outbound phone calls and emails, processing paperwork and manual data entry into multiple databases with a high degree of accuracy. • This role is critical to ensuring the company as a whole has a positive and healthy working relationship with new and existing clients, their families and support coordinators.

- Play a critical role in enhancing the skills and capabilities of our workforce - Create and refine impactful training materials - Thrive in diverse business environments - Engage diverse audiences effectively through exceptional communication skills - Manage multiple projects and deadlines in a fast-paced environment