• Agents at Acumen must exhibit a service-forward mindset as they embody the organization's mission of facilitating freedom, choice and opportunity for individuals with disabilities and their families. • The Agent is responsible for enrolling, educating and supporting Acumen clients throughout their lifecycle with the organization, which involves inbound and outbound phone calls and emails, processing paperwork and manual data entry into multiple databases with a high degree of accuracy. • This role is critical to ensuring the company as a whole has a positive and healthy working relationship with new and existing clients, their families and support coordinators.

- Play a critical role in enhancing the skills and capabilities of our workforce - Create and refine impactful training materials - Thrive in diverse business environments - Engage diverse audiences effectively through exceptional communication skills - Manage multiple projects and deadlines in a fast-paced environment

Role Description Are you looking for a work-from-home opportunity where you can grow with a company, help others, and uphold the highest standards of integrity? Are you passionate about making a positive impact on the lives of others? Look no further! We’re seeking dedicated individuals to match with an up-and-coming team in a financial services position aimed at protecting families. Why Apply? - Make a Difference: Join a team dedicated to protecting families and children through financial services, providing peace of mind and security to those who need it most. - Work from Home: Enjoy the convenience and flexibility of working remotely, allowing you to create a comfortable and productive work environment while balancing your personal commitments. - Opportunity for Growth: Grow with a company that values your potential and provides opportunities for advancement, allowing you to build a rewarding career while making a meaningful difference in the lives of others. - Help Others: Use your skills and expertise to assist families in securing their financial futures, providing them with the support and guidance they need to navigate life’s uncertainties with confidence. - Integrity: Uphold the highest standards of integrity in all aspects of your work, ensuring that every interaction with clients is based on honesty, transparency, and trustworthiness. Qualifications - Genuine desire to help others and make a positive impact on their lives. - Strong communication and interpersonal skills. - Ability to work independently and as part of a team. - Integrity and ethical conduct in all professional dealings. Additional Information - If you’re ready to embark on a fulfilling career where you can work from home, help others, and grow with a company that values integrity and compassion, apply now! - Don’t miss out on this opportunity to join a team that’s committed to making a meaningful impact. Apply today and become part of a mission to protect and support families and children in need! - All interviews will be conducted via Zoom video conferencing. - (Global Elite Empire Consultants is a third-party recruiter, not an insurance agency). - We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

• Directly manage, coach, and develop a team of Client Services Coordinators (IC Level 1) • Execute within Digible’s defined reporting and performance management structure • Conduct regular 1:1s, performance check-ins, and formal reviews • Own onboarding, ramp plans, and ongoing training for new hires • Foster a positive, inclusive, and accountable team culture • Support career pathing and readiness for growth beyond IC Level 1 • Project manage daily and weekly workflow for DPH support teams • Own task prioritization, workload balancing, and capacity management • Ensure consistent execution of Coordinator responsibilities, including: Campaign reporting and QA, Salesforce and TaskRay documentation accuracy, Client support tasks timeliness and internal follow-ups, Reporting downloads, audits, and documentation • Act as first-line escalation for execution issues, missed deliverables, or quality concerns • Maintain quality control standards across all Account Coordinator output • Partner closely with the VP of Client Services on team performance, engagement, and development • Partner with the Director of Business Operations on process adoption and compliance, tooling usage and enhancements, standardized execution and operational best practices • Serve as a key partner to Client Service Managers, ensuring support teams are fully integrated into the day-to-day needs of their assigned Level 2 and Level 3 counterparts • Reinforce Digible’s service standards, values, and execution expectations across DPH • Monitor and manage team performance against defined KPIs, including: TaskRay efficiency, error rates (e.g., FOOPs), SLA adherence and on-time delivery, accounts per FTE and client utilization expectations • Identify trends in errors, inefficiencies, or workflow breakdowns • Partner with Client Services and Operations leadership to recommend and implement process improvements • Ensure consistent system usage and adherence to documented SOPs