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Contmatic Phoenix

Desbravar para inovar.

Junior Customer Service Analyst – Personnel (Payroll)

AnalystAnalystFull TimeRemoteJuniorTeam 201-500Since 1987H1B No SponsorCompany SiteLinkedIn

Location

Brazil

Posted

35 days ago

Salary

0

Seniority

Junior

High SchoolPortuguese

Job Description

Junior Customer Service Analyst – Personnel (Payroll)

Contmatic Phoenix

• Provide customer support via chat, answering questions and resolving issues related to Contmatic Phoenix products • Deliver the highest level of support to customers, aiming to provide an extraordinary experience • Ensure delivery of success KPIs related to the support strategy and promote actions to meet individual performance indicators • Be proactive in customer relationships, anticipating potential pain points and minimizing impact during crises, exceeding expectations and building trust • Log all customer interactions in the support system, maintaining accurate and detailed records • Participate in training and updates on Contmatic Phoenix products and services • Work closely with other support team members and internal departments to ensure fast and effective resolution of customer issues • Share knowledge and best practices with the team to improve service • Maintain a basic understanding of the products and services offered by Contmatic Phoenix

Job Requirements

  • Basic technical knowledge of labor legislation as applied to Personnel Department activities, including payroll calculations, terminations, vacation, eSocial, FGTS Digital, DCTFWeb, and fulfillment of other ancillary obligations
  • Proficient in Microsoft Office and Google Workspace (Sheets, Docs, Presentations)
  • Proven experience in customer service
  • Completed technical education in accounting or currently pursuing a degree in Accounting, Human Resources, or related fields

Benefits

  • Dental assistance
  • Childcare allowance
  • Pharmacy partnership/discount
  • Medical insurance
  • Profit sharing (PLR)
  • Life insurance
  • Corporate agreement with Sesc
  • Day off
  • Totalpass
  • Payroll-deductible loan
  • Up to 50% tuition discount at partner universities
  • Home office allowance
  • Discount on Open English language courses

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