• Build and maintain strong relationships with clients and faculty members • Maintain and manage timely and professional written and verbal communications with clients and faculty members • Ensure client expectations are met on all levels of program activity • Establish and maintain a strong knowledge of client organizations, products, disease states, and publications • Develop new project budgets • Contribute to new business development activities within the account team • Manage budgeting, financial monitoring, and reconciliation of individual projects • Schedule and conduct start-up, interim, and final team meetings for each project • Facilitate progress of multidisciplinary project teams to ensure within-budget, on-time, on-strategy performance • Own the detail of daily account work on each project • Oversee and facilitate development of all project activities • Assist in training new account team members as required

• Own end-to-end delivery across multiple concurrent, complex implementations — core conversions, digital banking launches, and multi-vendor integration programs. • Manage scope, schedule, budget, risk, and stakeholder alignment without waiting for direction. You are the decision-maker in your projects. • Build and maintain RAID logs, project charters, go-live readiness assessments, and executive status reporting that are genuinely useful — not compliance artifacts. • Lead client-facing delivery conversations at all levels, from working sessions with technical teams to executive steering committees. • Escalate risks early and with a recommended path forward — not just a flag. • Partner with account management to protect client relationships during delivery complexity. • Use AI tools (Kiro, Claude, and others) as active parts of your daily workflow — for generating implementation plans, drafting client communications, analyzing project data, diagnosing issues, and producing status artifacts. • Participate actively in Project Firehorse: share what’s working, contribute to shared tooling and playbooks, and help the team move from manual coordination to automated delivery. • Identify manual, repetitive tasks in your own workflows and find ways to eliminate or automate them. Document and share what you build. • Contribute to the development of AI-assisted RAID logs, predictive go-live risk scoring, and automated deployment readiness frameworks. • Use Kiro and MCP integrations (Jira, Confluence, GitLab) to accelerate issue diagnosis, release tracking, and cross-team coordination.

• Lead battery storage system projects from initiation through installation, commissioning, and closeout. • Project point of contact for external and internal stakeholders including Engineering resources, subcontractors and suppliers. • Conduct regular project status meetings, follow up actions, and provide reports to customers as well as internal Management. • Understand contracts, issue change orders as needed, and ensure compliance with all contractual requirements. • Manage suppliers independently to manage supply chain and technical issues.

• Manage multiple projects and priorities on across assigned brands, being accountable for project results and drive decision-making along with brand leaders, direct report staff, and external stakeholders • Create detailed roadmaps and project plans, overseeing the day-to-day operation of a cross-functional team operating in a nimble and agile process • Own the full lifecycle of projects on assigned brands from initiation to through final submission • Prioritize tasks, communicate deliverables, ensure the team stays on targets with budgets and deadlines and regularly communicate with senior leadership on the status of projects, escalating issues as needed • Work with brand leaders and cross-functional team members, to holistically manage the delivery of assets across various platforms and navigate competing priorities, allocating project management resources appropriately, and effectively clearing roadblocks. • Ensure status meetings, hot sheets, timelines, and meeting notes are prepared for all assigned projects and escalate to senior management as needed