• Conduct comprehensive credentialing file audits and ongoing quality reviews to ensure compliance with TJC and NCQA standards. • Oversee delegated credentialing arrangements, including CVO performance, ensuring adherence to contractual, regulatory, and accreditation requirements. • Plan, coordinate, and execute payer credentialing audits, including managing audit documentation, responding to findings, and ensuring timely completion of corrective action plans. • Track, trend, and report credentialing quality metrics to internal committees, identifying risks, gaps, and opportunities for improvement. • Review, maintain, and update credentialing policies and standard operating procedures to ensure ongoing alignment with TJC, NCQA, and regulatory requirements. • Partner with credentialing and provider operations teams to remediate audit findings and implement sustainable process improvements. • Support accreditation readiness efforts by participating in TJC and NCQA surveys, including mock surveys and live accreditation reviews. • Assist in the collection, validation, and submission of required documentation and data for accreditation surveys and regulatory reviews. • Monitor credentialing processes to ensure ongoing compliance with internal policies and external regulatory standards. • Identify compliance risks, escalate issues appropriately, and recommend corrective and preventive actions. • Maintain audit-ready documentation and ensure alignment across credentialing systems, policies, and procedures. • Collaborate cross-functionally with Provider Success, Compliance, Legal, and Operations teams to ensure a consistent and compliant credentialing program. • Contribute to the development and refinement of credentialing QA policies, audit tools, and standard operating procedures.

• Consultor QA que maneja herramientas de testing y conocimiento de metodologías de QA

• Understand Backblaze products and its software stack. • Own end to end testing across UI, API and serve as a trusted quality partner for product and development teams. • Advocate for testability across the software and collaborate with product owners for well defined acceptance criteria. • Define test strategy and write structured test plans for new features being developed. • Design and automate tests in python/javascript and contribute to current test harnesses. • Perform functional, integration and regression testing for Backblaze API and user flows. • Leverage AI to enhance these workflows and accelerate testing. • Interact with developers to clarify functionality and facilitate defect resolution by identifying, recording and verifying software issues. • Define and implement QA process improvements.

• A proactive and organized professional. • Day-to-day responsibilities: • Required technologies (Bodyshop sheet): • Languages: C#; • Databases: Oracle and MongoDB; • Tools: Visual Studio 2019, Azure DevOps, Appium, Android Studio (Emulator), RestSharp, Selenium WebDriver, JMeter, GIT; • Test types: Functional, Integration, Exploratory, Security, Performance and Load; • Test automation targets: Web, API, Service, Mobile and Desktop; • Strong knowledge of testing processes and software quality to ensure the quality and usability of IT-developed products and customer satisfaction; • Creation of test plans that expose critical issues; • Writing test cases using BDD; • Reporting defects (nonconformities) and suggesting improvements; • Developing automated test scripts; • Creating queries to retrieve test data sets; • Maintaining the test automation framework; • Experience with Continuous Integration (CI) and Continuous Delivery (CD); • Good interpersonal skills and strong verbal and written communication; • Acting as technical support for other analysts; • Expertise with Agile and Waterfall methodologies; • Good teamwork skills, interpersonal relationships, verbal and written communication; • Certifications in Testing such as CTFL (Foundation Level) and CTFL-AT (Certified Tester Foundation Level - Agile Tester) are a plus.