• Own and drive the product compliance function end-to-end, ensuring all new and existing product features comply with applicable federal and state laws and regulations governing Sezzle’s consumer lending, BNPL, and payment products. • Serve as the embedded compliance partner exclusively supporting the Product team to advise on compliance requirements during product development cycles; serving as a compliance partner from ideation through launch and post-launch iteration. • Champion the adoption of AI-powered compliance and RegTech tools – including automated regulatory change monitoring, AI-assisted product review workflows, and smart audit trail systems; to scale the product compliance function’s capacity and enable deeper analytical coverage across the product portfolio. • Leverage AI research tools to maintain current awareness of regulatory developments affecting consumer-facing product features, including changes to FCRA, TILA/Reg Z, EFTA/Reg E, UDAAP, ECOA/Reg B, TCPA, state consumer protection laws, and emerging regulations governing BNPL products. • Partner with the product leadership to discuss and anticipate regulatory change, sequencing compliance work alongside feature development, and ensure the organization is never caught flat-footed by new requirements. • Conduct product-level regulatory compliance risk assessments for new features and product changes; identify control gaps, evaluate the compliance impact of product decisions, and develop risk mitigation strategies that allow the business to move quickly without cutting corners. • Develop and maintain product compliance standards and control frameworks that define how regulatory requirements translate into product design decisions, feature specifications, and release criteria. • Collaborate with product managers, engineers, and UX designers to translate compliance requirements into actionable acceptance criteria, user story guardrails, and practical implementation guidance that product teams can execute against. • Lead product-level compliance review and sign-off for features touching consumer disclosures, adverse action, credit reporting, payment authorization, marketing claims, and data use — ensuring each release meets requirements. • Establish and oversee post-launch product compliance monitoring protocols to assess whether deployed features operate as intended from a regulatory standpoint, and identify defects or drift requiring corrective action. • Ensure product compliance issues are recorded, tracked, and escalated appropriately, with clear ownership and timelines for remediation across the product and engineering teams. • Prepare and communicate product compliance reporting to senior leadership, and the Chief Compliance Officer, translating product-level compliance status and risk exposure into clear, executive-ready insights. • Develop and deliver product compliance training and awareness programs to product managers, engineers, and designers, using AI-assisted tools and digital formats to build compliance fluency across product development teams. • Champion a product culture where compliance is treated as a competitive advantage and quality standard — not a blocker — fostering a mindset across the Product organization that builds consumer trust through responsible design.

Role Description The Team Lead is responsible for overseeing the day-to-day operations of the credentialing team, ensuring accuracy, compliance, and efficiency across all credentialing activities. This role focuses on quality oversight, workflow coordination, and team support rather than direct credentialing production. - Provide day-to-day oversight of Credentialing Specialists, ensuring work is completed accurately, timely, and in alignment with established processes. - Monitor team performance, workload distribution, and turnaround times, identifying and addressing gaps or delays in real time. - Conduct routine quality reviews and audits of credentialing files to ensure compliance with internal policies and regulatory standards (e.g., CMS, Joint Commission). - Analyze credentialing data and reports to ensure accuracy, completeness, and data integrity, identifying trends, risks, and areas for improvement. - Serve as a primary escalation point for complex credentialing issues, providing guidance and resolution support to team members. - Oversee and coordinate daily workflow operations, ensuring efficient processing of initial applications, reappointments, and expirables. - Support audit readiness efforts, including preparation for internal and external reviews. - Assist with training, onboarding, and ongoing coaching of Credentialing Specialists to promote consistency and adherence to standards. - Collaborate with leadership to provide performance insights, reporting, and recommendations to improve team efficiency and quality. - Partner with cross-functional teams to resolve credentialing barriers and support operational initiatives and process improvements. - Monitor compliance with HIPAA, data security, and confidentiality requirements. - Support onboarding of new facilities, including system setup, workflow alignment, and documentation requirements. - Oversee and support completion of credentialing-related system tickets and requests (e.g., ServiceNow). Qualifications - High school diploma or equivalent, or combination of education and experience required for the job. - Minimum 3+ years of credentialing experience within a healthcare system environment. - Strong knowledge of medical staff credentialing processes, including provider enrollment, privileging, and reappointment cycles. - Working knowledge of regulatory and accreditation standards (e.g., CMS, Joint Commission, NCQA). - Demonstrated ability to review credentialing files for accuracy, completeness, and compliance. - Experience working with medical staff leadership, providers, and internal stakeholders. - Strong attention to detail with the ability to identify discrepancies, trends, and risks. - Ability to manage multiple priorities in a fast-paced, high-volume environment. - Effective communication skills with the ability to support, guide, and influence team members. Requirements - Experience in a Centralized Verification Organization (CVO) or shared services credentialing environment. - Prior experience in a lead, mentor, or SME capacity within a credentialing team. - Experience supporting audit readiness and quality assurance processes. - Proficiency with credentialing systems (e.g., CredentialStream, Cactus, MD-Staff, or similar). - Intermediate Microsoft Excel and reporting skills. Benefits - Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees. - Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off. - Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match. - Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs). - Professional Development: Ongoing learning and career advancement opportunities.

• Lead Consumer Compliance Advisory function as part of Compliance Advisory & Risk organization • Manage team of professionals including Consumer Lending Compliance, Deposits & Payments Compliance, CRA, Fair Lending and Complaint Management • Develop and mentor Advisory team focused on strategic thinking and business partnership • Build advisory culture that enables business growth while ensuring consumer protection • Lead consumer compliance due diligence and advisory for all fintech lending, BaaS, and payments partnerships • Review and approve partner loan programs, underwriting criteria, pricing, disclosures, and servicing practices • Assess TILA, ECOA, UDAAP, RESPA, and state lending law compliance for partner programs • Conduct comprehensive review of partner marketing materials, applications, and customer communications • Establish consumer compliance requirements for partnership agreements (SLAs, monitoring, reporting) • Design ongoing consumer compliance monitoring frameworks for active fintech partnerships • Review partner complaint data monthly and identify systemic consumer compliance issues • Sign off on consumer compliance approval for high-risk partnership onboarding • Monitor CFPB guidance on sponsor bank responsibilities and adjust frameworks accordingly • Present fintech partnership consumer compliance risk to executive management • Design fair lending risk assessments for lending products in coordination with CRA & Fair Lending

• Own the Client Experience: Serve as the dedicated primary contact for a portfolio of high-complexity, long-term client accounts, ensuring consistent delivery, proactive communication, and strong relationships at every stage of the engagement. • Lead Client Engagements: Conduct regular client meetings, deliver progress updates, set expectations, and guide clients through audits, assessments, and compliance milestones with clarity and confidence. • Communicate with Care: Engage directly with U.S.-based clients via phone, email, and text to address compliance concerns, provide expert guidance, and ensure clients always feel supported and informed. • Handle Escalations: Resolve complex client issues swiftly and professionally, applying a solution-oriented approach that reinforces client trust and satisfaction. • Be a Trusted Advisor: Build long-term relationships by understanding each client's unique business context and delivering compliance guidance that is practical, relevant, and actionable. • Manage and Develop a Pod of Analysts: Provide day-to-day direction, constructive feedback, and professional development support to a small team of junior analysts, fostering a high-performance and collaborative culture. • Drive Accountability: Ensure the pod delivers high-quality work on time across all active client engagements, stepping in to support and coach where needed. • Interpret Regulatory Frameworks: Analyze and apply cybersecurity compliance requirements under SOC 2, ISO 27001, HIPAA, NIST CSF, and related standards. • Lead Compliance Projects: Oversee multiple client engagements simultaneously, including audits, evidence collection, control mapping, and due diligence or incident response activities. • Develop Compliance Programs: Create, implement, and maintain cybersecurity policies, procedures, and supporting documentation to meet audit and certification objectives. • Collaborate on Risk Management: Work with internal and external teams to identify, assess, and mitigate cybersecurity and compliance risks. • Drive Process Improvement: Enhance standard operating procedures, playbooks, and compliance frameworks to strengthen operational effectiveness.