• Lead Consumer Compliance Advisory function as part of Compliance Advisory & Risk organization • Manage team of professionals including Consumer Lending Compliance, Deposits & Payments Compliance, CRA, Fair Lending and Complaint Management • Develop and mentor Advisory team focused on strategic thinking and business partnership • Build advisory culture that enables business growth while ensuring consumer protection • Lead consumer compliance due diligence and advisory for all fintech lending, BaaS, and payments partnerships • Review and approve partner loan programs, underwriting criteria, pricing, disclosures, and servicing practices • Assess TILA, ECOA, UDAAP, RESPA, and state lending law compliance for partner programs • Conduct comprehensive review of partner marketing materials, applications, and customer communications • Establish consumer compliance requirements for partnership agreements (SLAs, monitoring, reporting) • Design ongoing consumer compliance monitoring frameworks for active fintech partnerships • Review partner complaint data monthly and identify systemic consumer compliance issues • Sign off on consumer compliance approval for high-risk partnership onboarding • Monitor CFPB guidance on sponsor bank responsibilities and adjust frameworks accordingly • Present fintech partnership consumer compliance risk to executive management • Design fair lending risk assessments for lending products in coordination with CRA & Fair Lending

• Own the Client Experience: Serve as the dedicated primary contact for a portfolio of high-complexity, long-term client accounts, ensuring consistent delivery, proactive communication, and strong relationships at every stage of the engagement. • Lead Client Engagements: Conduct regular client meetings, deliver progress updates, set expectations, and guide clients through audits, assessments, and compliance milestones with clarity and confidence. • Communicate with Care: Engage directly with U.S.-based clients via phone, email, and text to address compliance concerns, provide expert guidance, and ensure clients always feel supported and informed. • Handle Escalations: Resolve complex client issues swiftly and professionally, applying a solution-oriented approach that reinforces client trust and satisfaction. • Be a Trusted Advisor: Build long-term relationships by understanding each client's unique business context and delivering compliance guidance that is practical, relevant, and actionable. • Manage and Develop a Pod of Analysts: Provide day-to-day direction, constructive feedback, and professional development support to a small team of junior analysts, fostering a high-performance and collaborative culture. • Drive Accountability: Ensure the pod delivers high-quality work on time across all active client engagements, stepping in to support and coach where needed. • Interpret Regulatory Frameworks: Analyze and apply cybersecurity compliance requirements under SOC 2, ISO 27001, HIPAA, NIST CSF, and related standards. • Lead Compliance Projects: Oversee multiple client engagements simultaneously, including audits, evidence collection, control mapping, and due diligence or incident response activities. • Develop Compliance Programs: Create, implement, and maintain cybersecurity policies, procedures, and supporting documentation to meet audit and certification objectives. • Collaborate on Risk Management: Work with internal and external teams to identify, assess, and mitigate cybersecurity and compliance risks. • Drive Process Improvement: Enhance standard operating procedures, playbooks, and compliance frameworks to strengthen operational effectiveness.

• Lead the company-wide Compliance Department and oversee a high-performing team of compliance professionals. • Design, implement, and continuously improve a best-in-class compliance program aligned with regulatory requirements and business growth. • Foster a strong culture of ethics, accountability, and integrity across the organization. • Develop, maintain, and enhance compliance policies, procedures, and controls. • Oversee the Company Code of Conduct and ensure ongoing relevance and effectiveness. • Identify areas of compliance risk and implement mitigation and corrective action plans. • Oversee investigations into alleged violations of laws, regulations, policies, or the Code of Conduct. • Manage hotline reporting mechanisms and ensure proper triage, review, and resolution processes. • Conduct monitoring and auditing activities to assess program effectiveness and identify emerging risks. • Provide regular reporting to executive leadership, the Board of Directors, and Board committees. • Advise leadership on complex compliance matters, regulatory developments, and enterprise risk. • Lead enterprise compliance training initiatives for employees, managers, and new hires. • Drive awareness of compliance expectations and promote speak-up culture across the organization. • Collaborate with Legal, HR, Finance, IT, Security, Quality, Operations, and business leaders to embed compliance into decision-making and daily operations.

• Supports and demonstrates IMA’s core values • Values and understands the importance of diversity, equity, and inclusion among all IMA associates • Develops pathways to effectively monitor and analyze State & Federal regulations impacting employee benefits • Creates summary communications of regulatory actions to provide internal and external customer education • Serves as a liaison with external employee benefit legal resources to secure opinions and clarifications of regulatory guidance as needed • Leads the development of technical tools, visual aids, and recorded presentations to assist Benefit service teams and clients with benefit compliance needs • Monitors, researches, and responds to internal and external customer compliance inquiries • Assists in establishing standards for workflows, processes, and service team education in partnership with the employee benefits operations team • Provides new benefit associate and ongoing benefit service team training for compliance related topics • Lead presentations, and vets external resources to facilitate webinars and potential referrals for compliance services