• Own the Client Experience: Serve as the dedicated primary contact for a portfolio of high-complexity, long-term client accounts, ensuring consistent delivery, proactive communication, and strong relationships at every stage of the engagement. • Lead Client Engagements: Conduct regular client meetings, deliver progress updates, set expectations, and guide clients through audits, assessments, and compliance milestones with clarity and confidence. • Communicate with Care: Engage directly with U.S.-based clients via phone, email, and text to address compliance concerns, provide expert guidance, and ensure clients always feel supported and informed. • Handle Escalations: Resolve complex client issues swiftly and professionally, applying a solution-oriented approach that reinforces client trust and satisfaction. • Be a Trusted Advisor: Build long-term relationships by understanding each client's unique business context and delivering compliance guidance that is practical, relevant, and actionable. • Manage and Develop a Pod of Analysts: Provide day-to-day direction, constructive feedback, and professional development support to a small team of junior analysts, fostering a high-performance and collaborative culture. • Drive Accountability: Ensure the pod delivers high-quality work on time across all active client engagements, stepping in to support and coach where needed. • Interpret Regulatory Frameworks: Analyze and apply cybersecurity compliance requirements under SOC 2, ISO 27001, HIPAA, NIST CSF, and related standards. • Lead Compliance Projects: Oversee multiple client engagements simultaneously, including audits, evidence collection, control mapping, and due diligence or incident response activities. • Develop Compliance Programs: Create, implement, and maintain cybersecurity policies, procedures, and supporting documentation to meet audit and certification objectives. • Collaborate on Risk Management: Work with internal and external teams to identify, assess, and mitigate cybersecurity and compliance risks. • Drive Process Improvement: Enhance standard operating procedures, playbooks, and compliance frameworks to strengthen operational effectiveness.

• Lead the company-wide Compliance Department and oversee a high-performing team of compliance professionals. • Design, implement, and continuously improve a best-in-class compliance program aligned with regulatory requirements and business growth. • Foster a strong culture of ethics, accountability, and integrity across the organization. • Develop, maintain, and enhance compliance policies, procedures, and controls. • Oversee the Company Code of Conduct and ensure ongoing relevance and effectiveness. • Identify areas of compliance risk and implement mitigation and corrective action plans. • Oversee investigations into alleged violations of laws, regulations, policies, or the Code of Conduct. • Manage hotline reporting mechanisms and ensure proper triage, review, and resolution processes. • Conduct monitoring and auditing activities to assess program effectiveness and identify emerging risks. • Provide regular reporting to executive leadership, the Board of Directors, and Board committees. • Advise leadership on complex compliance matters, regulatory developments, and enterprise risk. • Lead enterprise compliance training initiatives for employees, managers, and new hires. • Drive awareness of compliance expectations and promote speak-up culture across the organization. • Collaborate with Legal, HR, Finance, IT, Security, Quality, Operations, and business leaders to embed compliance into decision-making and daily operations.

• Supports and demonstrates IMA’s core values • Values and understands the importance of diversity, equity, and inclusion among all IMA associates • Develops pathways to effectively monitor and analyze State & Federal regulations impacting employee benefits • Creates summary communications of regulatory actions to provide internal and external customer education • Serves as a liaison with external employee benefit legal resources to secure opinions and clarifications of regulatory guidance as needed • Leads the development of technical tools, visual aids, and recorded presentations to assist Benefit service teams and clients with benefit compliance needs • Monitors, researches, and responds to internal and external customer compliance inquiries • Assists in establishing standards for workflows, processes, and service team education in partnership with the employee benefits operations team • Provides new benefit associate and ongoing benefit service team training for compliance related topics • Lead presentations, and vets external resources to facilitate webinars and potential referrals for compliance services

Role Description Curo Pet Care is seeking an experienced HRIS & Payroll Compliance Administrator to manage, maintain, and optimize our HRIS (Rippling) across a growing, multi-entity, multi-state organization. This role serves as the primary HRIS administrator, partnering closely with HR leadership on system configuration, payroll compliance, and regulatory matters. The ideal candidate is detail-oriented, execution-focused, and comfortable operating in a complex environment. As HRIS & Payroll Compliance Administrator you will be responsible for: - HRIS Administration & System Governance - Administer and optimize Rippling, including configuration, troubleshooting, and system enhancements - Build and maintain automated workflows across the employee lifecycle - Manage permissions, approval chains, and system controls - Conduct audits to ensure data accuracy, integrity, and compliance - Identify and implement process automation and continuous improvements - Serve as internal HRIS subject matter expert - People Analytics & Reporting - Develop reports and dashboards to provide real-time workforce insights - Analyze trends across headcount, turnover, compensation, benefits, and labor metrics - Partner with HR and Finance on workforce planning and forecasting - Payroll, Tax & Entity Administration - Support multi-entity setup, payroll configuration, and tax registrations - Ensure compliance with federal, state, and local wage-and-hour laws - Maintain accurate deductions, tax settings, and payroll structures - Assist with payroll audits and reconciliations - Compliance & Regulatory Reporting - Manage required filings (e.g., EEO-1, state labor reports, agency requests) - Ensure HRIS data supports ACA, benefits, and payroll compliance - Maintain audit-ready documentation and internal controls - Contractor & Workforce Administration - Maintain contractor (1099) records and support proper classification practices - Cross-Functional Collaboration - Partner with HR, Finance, Operations, and IT on HRIS and payroll processes - Coordinate with vendors on integrations, APIs, and system issues - Train internal stakeholders on proper system use Qualifications - 3+ years HRIS administration experience in a multi-state environment - Direct experience with Rippling - Strong knowledge of payroll tax setup, state registrations, and compliance reporting - Experience supporting payroll operations, reconciliations, and audits - Advanced HRIS reporting (custom reports, dashboards, analytics) - High attention to detail and ability to handle sensitive data with discretion Benefits - Fully remote role, full-time, W-2 - Highly competitive salary ($85k to $95k based on experience) - Bonus structures - Health insurance - 401k - Personal pet care discount - Vacation and paid holidays