Role Description The Pricing Analyst role supports Contact Center Operations by developing competitive, compliant pricing for U.S. Government contract proposals. This position plays a key role in the proposal lifecycle by building detailed cost models, analyzing labor and operational cost data, and ensuring alignment with federal regulations. Working closely with the Finance team and operational stakeholders, the Pricing Analyst helps translate Contact Center Operations staffing models, labor categories, and cost drivers into accurate and defensible proposal pricing. Success in this role requires experience navigating the Federal Acquisition Regulations (FAR) and a strong ability to collaborate across teams to support compliant, high-quality government proposals. What you will do - Support the development of pricing strategies for federal contract proposals, ensuring alignment with Peckham’s business objectives and customer requirements. - Build and maintain detailed cost models to support competitive pricing while meeting regulatory and internal policy requirements. - Analyze staffing plans, labor categories, compensation data, indirect rates, and other cost inputs to support proposal pricing. - Conduct profitability and sensitivity analyses to support pricing recommendations and management decisions. - Collaborate closely with proposal managers, contracts, finance, HR, and program teams to gather accurate and timely pricing inputs. - Support proposal timelines by delivering pricing artifacts in accordance with internal milestones. - Ensure all pricing activities and submissions comply with applicable federal regulations, including FAR, DFARS, and agency-specific guidance. - Maintain adherence to Peckham’s internal pricing policies and audit requirements. - Research and analyze market conditions, labor rates, industry benchmarks, and competitive intelligence to support pricing assumptions. - Document data sources and rationale used in pricing models and narratives. - Develop clear, compliant price narratives and supporting documentation for inclusion in proposal submissions as part of a cross-functional proposal team. - Conduct detailed margin analysis for each contract, identifying cost drivers, profitability trends, and opportunities for improvement. - Prepare financial forecasts, scenario analyses, and cost-benefit evaluations to support leadership decisions. - Monitor actual performance against budget and pricing assumptions, highlighting variances and recommending corrective actions. - Track invoice status, follow up on outstanding payments, and support revenue recognition processes. - Ensure all invoicing aligns with funding requirements, contract modifications, and reporting obligations. - Monitor changes in funding levels, contract amendments, and regulatory requirements that impact financial planning. Qualifications - Bachelors in Finance, Accounting, Economics, Business, or a related field, or equivalent relevant experience. - 5+ years of experience supporting and pricing federal contracts under a variety of contract types, including Firm-Fixed-Price (FFP), Time-and-Materials (T&M), Labor-Hour (LH), and cost-reimbursable arrangements. - 5+ years of experience pricing labor-based federal contracts with an understanding of Service Contract Act (SCA) / Service Contract Labor Standards (SCLS) requirements, including wage determinations and fringe benefit application. - Working knowledge of FAR, DFARS, and cost principles applicable to federal proposals. - Ability to manage multiple priorities in a deadline-driven proposal environment. - Strong analytical, quantitative, and Excel-based modeling skills. Nice to have - Experience supporting proposals for civilian and/or DoD agencies. - Familiarity with compliant cost volume development and audit support. - Experience working in cross-functional proposal teams. - Experience in the Business Process Outsourcing (BPO) industry with an emphasis on contact center and technical support desks. - Understanding of indirect rate structures and cost allocation methodologies. Physical Demands The general nature of this position operates in a professional office environment. The environment has standard office lighting, temperature, and noise levels. The role involves prolonged periods working on a computer and engaging in virtual or in-person meetings. Additionally, it also requires the ability to sit for extended periods, use standard office equipment, and perform repetitive tasks such as typing and data entry. The role may involve light lifting (up to 20 pounds) and occasional standing or walking. Company Description At Peckham, people matter. A whole lot. Working at Peckham means you’ll find a safe space to grow, the freedom to take risks and an opportunity to succeed. When you choose Peckham, you choose more than a job—you join a mission-driven community that values connection, inclusion and personal growth. Our supportive and flexible environment offers holistic and rewarding work experiences tailored to your needs and emphasizing your wellbeing.