Role Description We are seeking an experienced Product Owner to lead the vision, strategy, and delivery of critical customer-facing and operational technology platforms within a telecom environment. This role will own end-to-end product roadmaps for platforms such as CRM, Telephony, IVR, Contact Center, and related customer engagement technologies, ensuring solutions drive measurable customer experience, operational efficiency, and business outcomes. Success in this role is measured by the timely delivery of a prioritized product roadmap that drives measurable improvements in customer and agent experience, operational efficiency, and platform stability. Outcomes are tracked through KPIs such as: - Customer satisfaction - Self-service and call containment rates - Reduction in handle time and defects - Stakeholder confidence - Platform’s ability to support future business needs Key responsibilities include: - Product Strategy & Roadmap - Bring a strong customer-first lens to backlog management and prioritization. - Own and drive the product vision and multi-year roadmap for customer and agent platforms (CRM, Telephony, IVR, Contact Center, workforce tools, integrations). - Align product roadmaps with enterprise strategy, customer experience goals, and operational priorities. - Identify opportunities to modernize platforms leveraging cloud, automation, APIs, and AI where applicable. - Balance run-the-business stability with modernization and innovation. - Make trade-offs transparently, with strong alignment to customer and business outcomes. - Stakeholder & Business Engagement - Partner with Customer Operations, Sales, Marketing, and Network teams to understand business needs and pain points. - Act as the primary voice of the customer and business for assigned platforms. - Lead stakeholder reviews, roadmap discussions, and trade-off decisions with clarity and influence. - Agile Delivery & Backlog Ownership - Work closely with agile teams to ensure high-quality, incremental delivery. - Own and maintain the product backlog, including epics, features, and user stories. - Clearly define business requirements, acceptance criteria, and success metrics. - Prioritize work based on value, risk, dependencies, and capacity. - Participate actively in agile ceremonies (PI planning, sprint planning, reviews, retros). - Provide ongoing guidance to developers and testers throughout the sprint. - Enable incremental delivery in complex telecommunications environments with multiple systems and dependencies. - Technology & Vendor Management - Collaborate with architecture, engineering, and security teams to ensure scalable and compliant solutions. - Manage relationships with technology vendors and system integrators, including roadmap alignment and delivery oversight. - Ensure solutions integrate effectively across CRM, telephony, IVR, billing, and analytics ecosystems. - Champion the Voice of the Customer - Advocate for the customer (internal and external) in every product decision. - Leverage user insights, analytics, complaints, call drivers, and churn data to guide backlog priorities. - Validate requirements against real customer/agent's journeys and scenarios. - Partner with UX, service design, and research teams to deliver intuitive and accessible experiences. - Support experimentation, MVPs, and test-and-learn approaches to validate product ideas. - Ensure consistent experiences across digital, customer care, and retail channels. - Measurement & Continuous Improvement - Focus on results, not just delivery. - Define and track KPIs (e.g., call containment, AHT, FCR, NPS, system performance, adoption). - Leverage data and insights to continuously improve platform capabilities and customer journeys. - Champion best practices in product management, agile delivery, and customer-centric design. - Ensure Trust, Reliability, and Compliance - Balance innovation with operational excellence and customer trust. - Ensure features meet security, privacy, and regulatory requirements. - Identify and mitigate risks related to service continuity, data integrity, and customer impact. - Validate that new capabilities integrate smoothly with existing systems and journeys without degrading the customer experience. Qualifications - 5+ years of experience as a Product Owner in telecommunications, digital services, or other large-scale customer environments. - Strategic thinking with strong execution focus. - Experience leading platform modernization or cloud transformation initiatives. - Familiarity with API-based integrations and microservices architectures. - Exposure to AI-driven customer care, chatbots, or speech analytics. - Strong understanding of customer experience principles and journey-based delivery. - Hands-on experience working with agile development teams (Scrum, Kanban). - Demonstrated ability to translate customer needs and business goals into clear product requirements. - Comfort working in complex environments with multiple systems, integrations, and dependencies. - Strong stakeholder management and communication skills. - Ability to use data, insights, and experimentation to guide product decision. - A strategic customer-first mindset with a focus on measurable outcomes. Benefits - Opportunity to help shape how connectivity experiences evolve for customers across Canada. - Work alongside teams that are passionate about improving the customer experience. - Deliver meaningful product innovations in a dynamic and growing organization. - Make a real impact on how customers discover, connect with, and rely on Xplore services every day. Conditions of Employment - This position is subject to the successful completion of a Criminal Background Check. - Xplore is committed to creating an accessible environment and will accommodate disabilities during the selection process.

• Own and manage the end-to-end product roadmap • Oversee priorities from initial concept through to delivery • Align product development with client needs and business objectives • Act as a strategic partner to senior stakeholders • Build long-term client relationships focused on outcomes • Improve processes using data, feedback, and insight • Identify opportunities to automate and optimise workflows • Work closely with development and consultancy teams • Contribute to architecture and technical decision-making • Lead and develop a team of consultants and specialists • Conduct 1:1s, performance reviews, and team meetings • Foster a culture of accountability, collaboration, and development • Translate business and regulatory requirements into clear technical outputs • Ensure solutions are scalable, resilient, and aligned with growth • Take ownership of delivery across product and custom development

Role Description We are looking for an experienced and forward-thinking Senior Product Manager to lead the evolution of our product function. This is a pivotal role where you will refine our product foundations, define and validate our product roadmap, and elevate our overall product capability. You will bring strong Product Management experience within the life sciences sector ideally, applying industry knowledge and best practices to ensure our products deliver meaningful, real-world value to our customers in drug discovery. Or maybe you’ll bring your deep experience in AI and data and bringing products to market. You will play a key role in shaping how we understand our customers, bring new products to market, and articulate and translate our product strategy into clear, actionable direction for both technical and commercial teams. You will also mentor and support two Product Managers, driving a culture of excellence and continuous improvement. Key Responsibilities - Product Strategy & Roadmap - Own and continuously evolve a compelling product roadmap aligned with business objectives - Implement strategies to generate regular, robust customer and market insights and use these to refine and validate roadmap priorities - Develop a deep understanding of target customers, segments, and unmet needs - Ensure product decisions are data-driven and outcome-focused, delivering tangible value to customers and the business - Balance short-term commercial wins with long-term platform and product strategy - Ensure strong alignment across the organisation on product direction - Go-to-Market & Commercial Impact - Lead go-to-market planning for new products and major releases, including positioning, messaging, and launch execution - Partner closely with Sales, Marketing, and Customer Success to drive adoption, retention, and growth - Develop compelling product narratives, value propositions, and sales enablement materials - Track and optimise product performance against commercial KPIs (e.g. pipeline impact, ARR, expansion, churn) - Support pre-sales and post-sales engagements as a product and domain expert, partnering with the Customer Success team - Translate customer/market insights into clear product opportunities - Team Leadership & Capability Building - Support and mentor two Product Managers, maturing the overall standard of product thinking - Foster a culture of ownership, accountability, and continuous improvement - Improve tools, frameworks, and ways of working that drive product excellence - Innovation & Continuous Improvement - Challenge traditional approaches and introduce modern, effective product practices - Drive experimentation, learning, and iteration across the product lifecycle - Stay ahead of industry trends, particularly within life sciences, and bring new ideas into the organisation Qualifications - Significant experience in Product Management, including time in a senior or lead role - Proven experience within the life sciences sector (e.g. biotech, pharma, healthcare, or related industries or a deep and credible background within data and AI) - Track record of building or transforming product functions - Experience developing and executing product strategies in growing or evolving organisations - Strong background in customer discovery, product validation, and data-driven decision making - Experience working closely with engineering teams in agile environments - Strategic thinker with the ability to translate vision into execution - Strong commercial awareness and ability to drive real, measurable value - Excellent communication skills, able to simplify complex ideas for different audiences - Deep understanding of modern product management practices and frameworks - Ability to influence and lead without formal authority including creating harmonious project teams - Highly collaborative, pragmatic, and outcome-oriented - Forward-thinking and adaptable, enjoys experimenting and trying new tools - Comfortable operating in ambiguity and building structure where none exists - Passionate about customers and solving real problems - Driven to raise standards and build high-performing teams - Motivated to deliver meaningful impact within the life sciences space - A great colleague - bringing positive energy, expertise and gravitas. Benefits - This is an opportunity to shape and define the future of product within our organisation. You will have the autonomy to build best-in-class practices, influence strategic direction at the C-Suite level, and make a tangible impact on how we deliver value to our customers. - We offer competitive salaries, enhanced family leave and significant opportunities for professional development. You’ll work alongside some of the brightest individuals, contributing to meaningful work that has a direct impact on global healthcare. - Genuine Flexibility: We are a fully remote business with colleagues across the globe: manage your schedule, save time and money on commuting, and do your best work from the comfort of your home. - Cutting-Edge Technology: You’ll work with the latest software tools and technologies; we’ll push you to genuinely be innovative and find new ways to solve the newest challenges.

Role Description We’re looking for an entry-level Product Lead (Associate PM) who is curious, analytical, and passionate about building products that solve real problems. You’ll support product planning, execution, and coordination across teams. As part of the Luna Joy team, you will play a vital role in directly supporting the mental health journey of one million women through purpose-driven innovation, unwavering compassion, and transformative care. You will need speed to adapt quickly and efficiently, as well as the drive to be 1% better every day, constantly striving for improvement. Additionally, you will demonstrate compassion and contribute to a positive work environment by giving and getting joy in your daily interactions. These values will enable you to effectively contribute to important areas of focus and responsibility. Key Responsibilities: - Assist in gathering user feedback and identifying improvement opportunities. - Support creation of product requirements, user stories, roadmaps, and acceptance criteria. - Coordinate cross-functional communication with engineering, design, QA, and marketing. - Track product performance metrics and user behavior. - Help prepare product documentation and release notes. - Support backlog grooming and sprint planning activities. Qualifications - Understanding of basic product lifecycle concepts. - Strong analytical and communication skills. - Ability to translate ideas into clear requirements. - Familiarity with project management or task-tracking tools. - Interest in UX/UI principles and user-centric design. - Strong attention to detail and analytical thinking. Requirements - Experience with data analysis or user research. - Familiarity with Agile/Scrum practices. - Exposure to wireframing tools (Figma, Miro, Balsamiq).