Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Confirmations Representative
Location
Mexico
Posted
38 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Confirmations Representative
Hyatt Vacation Ownership
Role Description - Promote awareness of brand image internally and externally. - Communicate with potential owners via telephone to confirm preview package sales/tours. - Explain details and requirements related to attending a sales presentation to potential owners and verify that individuals meet eligibility requirements. - Overcome potential owner objections while maintaining a polite and enthusiastic demeanor. - Encourage guests or callers to purchase or schedule preview package sales/tours. - Check availability of accommodations and dates, including finding alternative dates or options if first choice is not available. - Answer guest questions about property facilities/services. - Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. - Follow all company policies and procedures; maintain confidentiality of proprietary information; protect company assets. - Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. - Speak with others using clear and professional language; answer telephones using appropriate etiquette. - Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. - Comply with quality assurance expectations and standards. - Perform other reasonable job duties as requested by Supervisors. Company Description Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
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