Hyatt Vacation Ownership

Role Description - Promote awareness of brand image internally and externally. - Communicate with potential owners via telephone to confirm preview package sales/tours. - Explain details and requirements related to attending a sales presentation to potential owners and verify that individuals meet eligibility requirements. - Overcome potential owner objections while maintaining a polite and enthusiastic demeanor. - Encourage guests or callers to purchase or schedule preview package sales/tours. - Check availability of accommodations and dates, including finding alternative dates or options if first choice is not available. - Answer guest questions about property facilities/services. - Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. - Follow all company policies and procedures; maintain confidentiality of proprietary information; protect company assets. - Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. - Speak with others using clear and professional language; answer telephones using appropriate etiquette. - Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. - Comply with quality assurance expectations and standards. - Perform other reasonable job duties as requested by Supervisors. Company Description Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

$15 per hour plus commissions! Must live in the Orlando, FL area!  Are you looking for a place where meaningful moments are made together?   At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Call Center Vacation Planner at HVC, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where everyone is connected by care and inclusivity.  Where great benefits lead to a life fulfilled.  - Competitive Pay  - Medical/Dental/Vision/401K opportunities  - Travel discounts  - Credit Union Membership  - Tuition Reimbursement  - Professional Counseling & Family Support  - Growth and Development Opportunities   *Benefit eligibility will vary by position    As a Call Center Vacation Planner, a typical day will include:  - Communicate via telephone calls (Outbound and potential inbound calls) with customers and potential owners to sell preview package sales/tours, including explaining the opportunities available and answering questions.   - Verify that individuals meet eligibility requirements for preview package sales/tours prior to scheduling a tour for an HVC property.  - Encourage guests or callers to purchase or schedule preview package sales/tours.   - Explain details and requirements related to attending a sales presentation to potential owners.   - Check the availability of accommodations and dates, including finding alternative dates or options if the first choice is not available.     Guest Experience and Company Standards  - Interact with colleagues and guests professionally and promptly.  - Contribute to team goals.  - Maintain confidentiality of proprietary materials and information.    - Always follow company policies and safety procedures.    To Become a Call Center Vacation Planner at HVC:   - Available to work various shifts, holidays, and both weekend days.  - Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.  - Must possess the ability to navigate multiple computer systems simultaneously, along with proficiency in reading, writing, and comprehension.  - Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.   - #Callcenter #Sales  #ihvocc #LI-LC1 Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.