Mapbox powers navigation for people, packages, and vehicles everywhere.
Principal Technical Program Manager
Location
Worldwide
Posted
35 days ago
Salary
0
Seniority
Lead
No structured requirement data.
Job Description
Principal Technical Program Manager
Mapbox
Role Description Mapbox is seeking a Principal Technical Program Manager (TPM) to lead our post-sales TPM organization across the region. This is a high-impact role in a dynamic environment where you will scale the TPM organization into a highly organized and effective unit. You will drive changes to processes and resourcing as needed through the organization, acting as a player/coach while holding TPMs and other teams accountable for consistent and quality deliveries. - Define and champion the charter, engagement model, and responsibilities of the TPM team. - Serve as the senior escalation point for complex customer launches and major customer incidents with significant financial and strategic implications. - Identify inconsistencies or missing processes across the broader TPM organization (e.g. standards for JIRA bugs or missing dashboards). - Align with Product and Engineering to translate and prioritize customer feedback into actionable insights and roadmap clarity. - Lead executive-level discussions around delivery timelines, trade-offs, scope, and business impact. - Provide calm and decisive leadership during high-pressure situations with customers. Qualifications - 10+ years of experience leading enterprise software implementations or Professional Services delivery in a post-sales environment. - Proven ownership of complex, multi-stakeholder enterprise deployments from kickoff through production launch. - Demonstrated success managing scope, SOW execution, change management, and high-impact customer escalations. - Deep customer empathy paired with disciplined execution. Requirements - Delivery-Oriented Leader: You are accountable for outcomes and not just coordination. You build structure in ambiguity and create operational discipline that enables predictable success. - Customer-Centric Operator: You proactively represent the customer internally and ensure their business objectives drive implementation priorities. - Technically Fluent: You understand cloud architectures, API/SDK integrations, and enterprise technical ecosystems deeply enough to anticipate risk and guide execution credibly. - Change Leader: You have successfully improved or scaled delivery organizations and can implement operational rigor in highly dynamic environments. - Executive Communicator: You engage effectively across audiences from developers to senior executives with clarity, confidence, and precision. - Cross-Functional Influencer: You navigate matrixed organizations effectively aligning Sales, Product, Engineering, Support, Solutions Architecture, and Executive Leadership to deliver customer outcomes. Benefits - We value high-performing creative individuals who dig into problems and opportunities. - We believe in individuals being their whole selves at work, supported through healthcare, parental leave, and flexibility for life events. - We emphasize an environment of teaching and learning to equip employees with the tools needed to be successful. - We strongly believe in the value of growing a diverse team and encourage people of all backgrounds, genders, ethnicities, abilities, and sexual orientations to apply.
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