Role Description ADTRAV is seeking a Government VIP Travel Consultant to be responsible for all aspects of travel management for our government VIP clients. This includes: - Conversing with customers through multiple communication channels to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required. - Booking and issuing domestic and complex international airline itineraries, hotel reservations, and transportation reservations through a GDS system. The schedule for this position is either Friday-Tuesday or Saturday-Wednesday (must be able to work every weekend). The hours can be flexible on the weekdays but the hours on Saturday and Sunday are 9am-6pm CT. This position is remote; however, it may require travel on-site to our government client in downtown Washington, D.C. for 1-2 weeks of training at the start of employment. Candidates must be a US Citizen per contract requirements and pass an extensive government clearance, including reviewing criminal history, credit, employment, and IRS tax information. Essential Duties and Responsibilities include: - Answering calls and emails promptly from clients requesting new travel arrangements or changes to existing itineraries. - Utilizing Sabre to book and issue airline, hotel, car, and other reservations accurately and efficiently. - Maintaining sufficient account knowledge to assist clients without delay. - Checking queues daily to ensure accuracy and that all issued tickets are complete. - Maintaining service non-stop programs such as preferred vendors, Waiver/Favors, RezCritiques, and Vacation Referrals. - Providing travel expertise to clients. - Sending quotes for international travel; breaking rules down to see if there are restrictions or are non-refundable, understanding open skies and FAA rules. - Maintaining knowledge of passport and visa guidelines and federal travel regulations. - Providing accurate information, guidance, and direction to travelers on the requirements, processes, and procedures of securing passports and visas. - Meeting KPIs as outlined by management (e.g., productivity, transactions, etc.), including maintaining consistent attendance and adherence to the schedule. - Communicating with airlines on flight changes, seating, and upgrades and providing updates to the client as needed. - Following ADTRAV policies, procedures, and approved workflows on how to service travelers. - Providing excellent customer service in every interaction with travelers, showing empathy and being able to identify and solve traveler issues. - Communicating effectively with other agents and employees to solve problems, gather information, and service travelers. - Becoming knowledgeable in ADTRAV's industry and customer base. - Participating in ongoing training to continuously build knowledge and skills in the industry. - Representing ADTRAV by embracing the company values and maintaining effective working relationships with employees, partners, vendors, and clients. - Adhering to company policies and procedures. - Other duties as assigned. Qualifications - High school diploma or equivalent required. - At least 5 years of experience booking domestic and international travel; complex international a plus. - Experience booking travel for government clients. - Experience working with VIP clients and providing high touch, white glove service. - Prior experience with Visa/Passports preferred. - Experience using a GDS System; Sabre required, Amadeus a plus. - Highly knowledgeable of city, airline, hotel, and car rental codes. - Understanding of federal travel regulations, Fly America Act, and Open Skies Agreement. - Ability to weigh cost benefits and recommend alternate travel options to travelers within policy. - Strong computer and typing skills, including the ability to navigate quickly between programs and use shortcut keys. - Demonstrated experience learning and using technology, and ability to use multiple applications and monitors at one time. - Ability to consistently deliver excellent customer service, internally and externally. - Experience with Microsoft Office suite (Outlook, Word, Excel). - Highly proficient in business writing and able to format emails and communication with proper grammar and spelling. - Excellent English written and verbal communication skills. - Excellent listening skills; able to listen to and respond to the traveler’s needs and clarify as needed. - Strong attention to detail with emphasis on accuracy and quality. - Highly self-motivated and able to manage multiple priorities simultaneously and complete tasks with minimal supervision. - Strong organizational and problem-solving abilities. - Ability to communicate ideas and concepts clearly and concisely, while also being open to receive feedback and direction as needed. - Able to present a professional and positive demeanor with internal and external customers/clients and work cooperatively. - Ability to work remotely and meet the company home-office requirements. - Able to sit and work at a computer for extended periods of time, without leaving the work area. - Be able to successfully attend and pass new hire and department-specific training. - Able to travel on-site in Washington, DC for training. - Able to maintain confidentiality of company and client information. - Able to work a schedule that is either Friday-Tuesday or Saturday-Wednesday, and falls between 7am-7pm CT. - Able to successfully pass a credit, criminal, and/or employment reference background check. - Able to successfully pass a government clearance process as required by the client. Benefits - Competitive pay range of $27-33/hour, based on experience with VIP clients and experience booking government and complex international travel. - Medical, dental, and vision insurance. - Life and disability insurance. - Flexible Spending Accounts. - 401(k) plan. - Paid Time Off (PTO).

• Customer service via email, chat, and WhatsApp, providing prompt and efficient support. • Entering and managing online sales in the back-office system. • Preparing quotations and issuing travel documents. • Operational support to the team to streamline processes and ensure service quality.

• Provide customer support via email, chat, and WhatsApp, ensuring prompt and efficient assistance. • Enter and manage online sales in the back-office system. • Prepare quotes and issue travel documents. • Provide operational support to the team to optimize processes and ensure service quality.

Role Description We are seeking a dynamic clinical professional to strengthen and advance customer relationships through strategic clinical engagement. In this role, you will provide impactful education, training, consultative support, and formal presentations to ensure customers are confident in utilizing our solutions and achieving optimal outcomes. You will also serve as a key clinical partner to the commercial organization, collaborating closely to support business priorities and drive overall organizational objectives. This position is ideal for a proactive, relationship-focused individual who thrives at the intersection of clinical expertise and strategic business support. - Elevate customer success by delivering expert clinical consultations, assessments, and high-impact education that empower users to achieve optimal outcomes with ASP products. - Strengthen ASP’s market leadership by building trusted, long-term relationships with customers and partnering closely with Sales to provide best-practice, value-driven solutions that support strategic accounts. - Advance clinical education by designing, developing, and delivering engaging learning programs and materials that enhance product adoption and drive customer engagement. - Shape ASP’s future offerings by serving as a clinical expert to internal teams - informing product development, identifying market trends, and amplifying the voice of the customer. - Drive operational excellence by managing schedules, budgets, and priorities effectively while collaborating cross-functionally to evaluate product performance and support key organizational initiatives. Qualifications - Bachelor’s degree (BS/BA) is required. - Registered Nurse (RN) license, preferred. - 5-10 years of current clinical experience in OR and/or SPD and/or Endoscopy, and/or infection prevention practices, preferred. - 3 years’ experience in delivering educational programs/presentations, preferred. - Excellent written and verbal communication, presentation, and interpersonal skills. - Proficient in Microsoft software applications (Outlook, Excel, PowerPoint). - Up to 75% travel. Company Description Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions. - We are a global industrial technology innovator with a startup spirit. - Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. - We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale. - We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. - We use the proven Fortive Business System (FBS) to accelerate our positive impact.