Role Description We’re hiring a Professional Services & Implementation Manager to lead product delivery with our flagship customer and help build our Professional Services function from the ground up. This is a highly cross-functional, customer-facing role combining business analysis, project management, and supply chain consulting. You’ll work directly with enterprise customers to implement PartsPulse, translate requirements and insights into action, and drive adoption across large dealer networks. - Lead end-to-end implementation of PartsPulse for enterprise customers (starting with Wabash) - Act as a trusted advisor to customer stakeholders across operations, supply chain, and leadership - Gather and translate business requirements into system configuration and outputs - Explain and validate system recommendations (inventory planning, demand forecasting, etc.) - Drive user adoption and change management across distributed dealer networks - Own project planning, timelines, risks, and stakeholder communication - Conduct regular customer meetings (status updates, issue resolution, insights walkthroughs) - Travel to customer sites (~30–40%) to support rollout and adoption - Collaborate closely with Product, Engineering, and GTM teams - Help define and scale implementation playbooks and processes - Support pre-sales and customer success efforts as needed Qualifications - 5+ years in SaaS implementation, consulting, or professional services - Experience implementing supply chain / inventory / planning software - Strong business analysis skills (requirements gathering, translating data into insights) - Proven ability to manage end-to-end projects - Strong customer-facing experience and stakeholder management - Experience driving change management and software adoption Requirements - Background in automotive, trucking, or heavy industrial equipment (Nice-to-Have) - Familiarity with dealer networks or aftermarket operations (Nice-to-Have) - Experience supporting pre-sales or customer success (Nice-to-Have) Benefits - You can translate complex data into simple, actionable insights - You’re equally comfortable in the weeds and in front of executives - You thrive in ambiguity and take ownership in fast-paced environments - You’re excited to build, not just execute

Territory Manager Full Time Sales Team Associate Grand Rapids, MI, Grand Rapids, MI, US Remote US Veterinary Outside Sales Territory Manager, Grand Rapids, MI Full-time Location: Grand Rapids, MI Pay Range: $60,000 to $100,000 annually ABOUT US Founded in 1981, Penn Veterinary Supply was created out of the belief that there is a better way to supply veterinarians with products and services. This belief remains at the core of everything we do. We proudly remain a family owned and operated business, free of corporate ownership. This enables us to best meet the needs of our customers on an individual basis without the pressure of answering to shareholders. We strive to set a higher standard of servicing the veterinary profession by focusing on our Power in Partnership model: - Penn Vet is a Family-Owned Business that values our PEOPLE and yours. - Our team is dedicated to providing SOLUTIONS for the veterinarians and entire staff at independent, privately held veterinary hospitals. - We aim to be a true business partner that strives to consistently exceed your SERVICE expectations. - We select partners who advocate for the importance of the veterinarian's recommendation of PRODUCTS that provide quality, savings, and value. Penn Vet was founded in Lancaster County, Pennsylvania, and has since grown to open branches in Michigan, Florida, and North Carolina. ABOUT THE POSITION: As a Territory Manager with Penn Veterinary Supply, you will drive sales of products, equipment, and services to both established veterinary clients and new customers within your designated territory. The Territory Manager is responsible for cultivating and maintaining strong relationships with both customers and vendor partners, ensuring they receive exceptional service and support. You will be responsible for meeting sales targets, managing accounts, and growing the customer base. Daily local travel and occasional overnight travel will be required to engage with clients across the North Central Virginia area. Candidate must reside within established territory lines and be able to work a flexible schedule Monday thru Friday. KEY RESPONSIBILITIES: - Establish relationships with existing and potential customers within your territory to generate sales, grow Penn Vet business, and increase market share - Develop and maintain an in-depth understanding of the veterinary industry, competitors, vendors, products, and market conditions to understand ideal position of Penn Vet programs and products - Seek to understand and identify the needs of our customers and in turn recommend products and services to satisfy those needs - Detail, demonstrate, and recommend promotions, products, and services to customers - Provide exceptional customer service by responding to customer inquiries and resolving customer complaints in a timely and professional manner - Maintain an up-to-date itinerary and call cycle consistent with customer changes within territory - Review and utilize reports and sales tools in pre and post call planning. Ensure clear and frequent communication with ISRs and Managers. - Meet and exceed sales goals - Attend quarterly regional meetings, and other weekly and monthly calls as required - Completes other related duties as assigned, customary to department and role QUALIFICATIONS: - B2B outside sales experience, preferable in animal health - Excellent interpersonal, presentation, and organization skills - Excellent verbal and written communication skills - Strong negotiation and relationship-building skills - Self-motivated, goal-oriented, and ability to work independently in a remote environment - Bachelor’s degree in business, marketing, or a related field preferred. - Experience and proficiency in Microsoft Office suite, including Word, Excel, Outlook, Teams - A valid driver’s license required - Ability to travel for client meeting, trade shows, and other events as needed Base salary plus commissions/bonuses averages gross earnings $60,000 - $100,000 annually. Additional car allowance and monthly expense account is provided. BENEFITS: - Health, Dental & Vision insurance - 401(k) - Life & Disability insurance - Employee discounts on pet supplies - Generous paid time off including holiday pay, volunteer day, and floating holiday.

Role Description The Manager, Strategic Alliances has the exciting opportunity to lead and scale our partner relationships across the organization. This role is responsible for defining partner strategy, establishing governance and operating standards, and ensuring that strategic relationships drive product innovation, growth, and strong financial outcomes. In this highly cross-functional role, you will be a player/coach, working closely with Product, Legal, Sales, and Relationship Management teams to prioritize initiatives, manage performance, mitigate risk, and ensure alignment with company objectives. You will also serve as an executive point of contact for key partners. What you will be doing - Partner Strategy & Governance - Define and evolve the company’s third-party and strategic partner strategy, standards, and governance frameworks. - Establish clear operating models, decision rights, and accountability for partner relationships. - Ensure partnerships align with long-term business strategy and product roadmaps. - Portfolio Prioritization & Execution - Prioritize and oversee third-party initiatives across Irix, Curv, and Emerging Markets. - Balance near-term business needs with long-term strategic value. - Drive cross-functional alignment to ensure successful execution of prioritized initiatives. - Performance Management & Risk Mitigation - Own partner performance management, including KPIs, scorecards, reviews, and improvement plans. - Negotiate contracts with partners, including pricing, terms, and service-level agreements, to achieve favorable outcomes and mitigate risk. - Lead escalation management for underperforming or high-risk partners. - Proactively identify and mitigate operational, financial, and reputational risks. - Financial & Contractual Alignment - Ensure strong financial discipline across partner relationships, including margin awareness and value realization. - Partner with Legal and Finance to ensure contracts align with commercial, risk, and financial objectives. - Monitor partner economics and recommend actions to optimize outcomes. - Executive & Stakeholder Engagement - Serve as the executive point of contact for critical partners. - Build trusted relationships with senior internal stakeholders and external partner leaders. - Represent partner strategy and performance in executive and leadership forums. Qualifications - Bachelor’s degree preferred. - 7+ years of experience building and managing strategic partnerships—across relationship management, business development, or related roles—ideally within SaaS or technology-enabled platforms. - Experience managing complex partner ecosystems across multiple business lines or products. - Previous people management experience. Requirements - Proven experience in SaaS and subscription business models, with a strong grasp of platform ecosystems, integrations, and recurring revenue mechanics. - Strategic thinker who also rolls up their sleeves to drive execution and deliver measurable outcomes. - Executive-ready communication with the ability to build trust and alignment with stakeholders. - Financial acumen with an understanding of margins and partner economics. - Demonstrated ability to influence and mobilize cross-functional teams—without relying on direct authority. - Sound judgment and a track record of solving complex problems while proactively identifying and managing risk. Location The expected application deadline for this job is May 18, 2026. This position is open to remote work. Applicants must be willing to travel to the Milliman office in Brookfield, WI as needed and travel nationwide for meetings, conferences, and team events (up to 30%). Compensation The overall salary range for this role is $117,500 - $222,985. For candidates residing in: - Alaska, California, Connecticut, Illinois, Maryland, Massachusetts, New Jersey, New York City, Pennsylvania, Virginia, Washington, or the District of Columbia: $135,125 - $222,985. - All other states: $117,500 - $193,900. A combination of factors will be considered, including, but not limited to, education, relevant work experience, qualifications, skills, certifications, etc. Benefits - Medical, Dental and Vision – Coverage for employees, dependents, and domestic partners. - Employee Assistance Program (EAP) – Confidential support for personal and work-related challenges. - 401(k) Plan – Includes a company matching program and profit-sharing contributions. - Discretionary Bonus Program – Recognizing employee contributions. - Flexible Spending Accounts (FSA) – Pre-tax savings for dependent care, transportation, and eligible medical expenses. - Paid Time Off (PTO) – Begins accruing on the first day of work. Full-time employees accrue 15 days per year, and employees working less than full-time accrue PTO on a prorated basis. - Holidays – A minimum of 10 paid holidays per year. - Family Building Benefits – Includes adoption and fertility assistance. - Paid Parental Leave – Up to 12 weeks of paid leave for employees who meet eligibility criteria. - Life Insurance & AD&D – 100% of premiums covered by Milliman. - Short-Term and Long-Term Disability – Fully paid by Milliman. Equal Opportunity All qualified applicants will receive consideration for employment, without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.

Role Description ADTRAV is seeking a Manager Operations to motivate and manage Travel Consultants, resolve issues from clients, and conduct research into various items, in collaboration with other internal departments. Responsibilities also include, but are not limited to: - Provide day-to-day leadership of a team of Travel Consultants, Team Leads, and/or Associate Managers. - Be knowledgeable and trained in direct reports duties and be able to perform the job functions as needed, including the ability to assist travelers and book itineraries. - Champion the proper use of ADTRAV tools by participating in developments and enhancements as well as monitoring execution from the agents. - Set goals and objectives for the team and provide guidance on how to achieve them. - Review turnover transaction rates and errors/write offs and address with agents. - Review itineraries by verifying reservations have all appropriate information and reviewing travel authorizations. - Provide coaching and training to agents on how to service travelers and on policies and procedures of the company. - Review agent job aids and ensure information is correct and updated regularly. - Understand ADTRAV products, systems, and processes to assist agents and clients. - Become knowledgeable in ADTRAV's industry and customer base. - Monitor call volume, ensuring agents are available to service clients. - Serve as the main contact for clients and ensure any client concerns are researched, addressed, and resolved promptly. - Research agent and client issues promptly by gathering information and then provide solutions to client/account management team and address with agent. - Work with senior leadership to keep KPIs and SLAs in line with client expectations. - Identify process and workflow efficiencies and provide recommendations to management on how to improve. - Create, adjust and monitor all department reporting. - Process timecards and time off for payroll. - Develop, mentor, and lead employees to foster an environment of teamwork and accountability. - Provide constructive feedback and identify areas of improvement for team and work to develop objectives to meet these needs. - Conduct weekly individual and team meetings. - Conduct performance appraisals and disciplinary documentation on team, in accordance with HR policies and procedures. - Participate in the recruiting process by interviewing and selecting new agents. - Utilize various applications, including GDS, online booking tools, and various internal applications. - Participate in ongoing training to continuously build knowledge and skills in the industry. - Represent ADTRAV by embracing the company values and maintaining effective working relationships with employees, partners, vendors, and clients. - Adhere to company policies and procedures. - Other duties as assigned. Qualifications - High school diploma or equivalent required. - At least 5 years of travel consultant/travel agent experience, preferably in a call center environment. - 2+ years’ experience managing a team. - Experience booking travel for corporate clients preferred. - Strong knowledge of Sabre GDS required. Knowledge of Amadeus a plus. - Working knowledge and proficiency in Fly America, Open Skies and federal travel regulations. - Experience booking international travel with geographical and rate structures. - Strong computer and typing skills, which includes the ability to navigate quickly between programs and using shortcut keys. - Demonstrated experience learning and using technology, and ability to use multiple applications and monitors at one time. - Experience with Microsoft Office suite (Outlook, Word, Excel). - Hands-on, highly organized and directed leader. - Highly self-motivated leader, able to manage multiple tasks/responsibilities, both strategic and tactical, in a fast-paced environment and with minimal supervision. - Analytic and decisive with ability to prioritize and communicate objectives. - Exhibits leadership traits to motivate, communicate, and provide feedback. - Exercises discretion and judgment when providing feedback, guidance, clarification, training, and disciplinary action. - Excellent time-management and organizational skills, with a proven ability to meet deadlines and work well under pressure. - Ability to communicate ideas and concepts clearly and concisely, while also being open to receive feedback and direction as needed. - Able to work collaboratively with different departments, managers, and clients to execute business objectives. - Highly proficient in business writing and able to format emails and communication with proper grammar and spelling. - Excellent English written and verbal communication skills. - Able to function in a high-paced and at times stressful environment. - Strong attention to detail with emphasis on accuracy and quality. - Able to present a professional and positive demeanor with internal and external customers/clients and work cooperatively. - Ability to work remotely and meet the company home-office requirements. - Able to sit and work at a computer for extended periods of time, without leaving the work area. - Able to work a schedule between Monday-Friday, 7am-7pm CT, as well as after hours, weekends, and holidays as needed. - Able to travel up to 15% as needed for client and company meetings. - Able to maintain confidentiality of company and client information. - Able to successfully pass a credit, criminal, and/or employment reference background check. Additional background checks and/or clearances may be required for specific clients. Benefits - Salary range: $72,000-80,000 a year, with consideration given outside of this range based on management experience in a TMC and experience with corporate travel. - Competitive benefits package including medical, dental, vision, life, disability, Flexible Spending Accounts, 401(k), and PTO.