Role Description The Workday Technical Support Analyst is responsible for documenting, supporting, improving, and providing training on IT systems, IT processes, and business processes. The Workday Technical Support Analyst III fosters the professional development of the Workday team and assists team members in problem-solving and decision-making. In addition, individuals in this role will be expected to make recommendations for needed systems and process improvements. The Workday Technical Support Analyst III supports day-to-day operations, enhances various employees' understanding of Workday capabilities, and monitors deliverables ensuring the timely completion of projects. - Demonstrate high-level problem-solving and decision-making skills - Effective written and verbal communication at both a technical and a simplified level - Expert proficiency in reading and understanding data to formulate and educate on current trends - Promptly address and resolve incoming tickets and requests within agreed-upon time frames while analyzing trends and anomalies to identify areas for improvement - Lead and mentor junior team members, providing guidance, support, and expertise to help them develop their skills - Maintain accurate change management documentation to satisfy the company’s internal/external audit controls and compliance practices - Comply with applicable legal requirements, standards, policies, and procedures - Provide advanced technical and functional support for multiple SKU’s in the Workday system, including troubleshooting complex issues, analyzing system errors, developing new configurations, reporting, auditing plans/functionality, and implementing solutions - Foster ongoing Workday relationships – relevant memberships and engagement in Workday Community, User Groups and Conferences - Support major Workday releases, identify impact and enhancement opportunities associated with a new release, and direct regression testing and introduction of required changes as new releases are introduced - Collaborate with cross-functional teams to identify system enhancements and recommended process improvements while translating these recommendations into new system designs - Lead the development, testing configuration, and implementation of system upgrades, patches, and enhancements, ensuring they are deployed successfully and meet the needs of internal teams and clients - Partner with key stakeholders to create business requirements documents, system configuration documents, detailed functional specification documents, test plans, and test cases while incorporating proper processes and procedures as standards - Lead user training sessions and develop training materials for end-users, ensuring they have a thorough understanding of system functionality, processes, and procedures - Prioritize effectively, multitask when necessary, and change direction when the business strategy changes - Promote changes into production, following strict audit procedures, assist with tenant management - Promote cohesiveness and collaboration between IT, Business teams and Workday consultants - Other duties as assigned Qualifications - Minimum 5 years experience in a corporate environment - Minimum 4 years experience in an IT support environment specifically supporting custom applications - Associate Degree or equivalent experience - Workday Certified in multiple SKU - Advanced proficiency in MS suite - Be able to successfully pass a background screening - Employees must provide their own reliable internet if working a remote/hybrid position - Ability to work flexible and/or extended hours, if needed, to meet the job requirements Benefits - A rewarding career helping others - Fun and engaging work environment built on team unity - Job satisfaction knowing you make a difference in the work you do and lives we serve - Professional training to help advance your skills for career development - Medical, Dental, and Vision Insurance - Vacation accrued at 3.07 hours per pay period to use when accrued - Two Paid Floating Holidays - Nine Paid Federal Holidays - Paid Safe Sick Time accrued at 1 hour per 30 worked to use when accrued - Instant Earnings Option - 401(k) Retirement plan & discretionary company match - Company-Paid Life Insurance - Supplemental Life, Accident, Critical Illness, and Hospital benefits - Short and Long-Term Disability - Paid Parental Leave - Flexible Spending Account - Employee Assistance Program - Pet Insurance

Role Description EB Pediatric Resources is seeking a part-time Board Certified Behavior Analyst (BCBA) to work with clients in Chicago. This is an excellent opportunity for someone who wants a flexible schedule and who values collaboration, flexibility, and quality clinical care. We offer a competitive pay rate with access to benefits and a supportive work environment. Position may lead to full-time, if desired. - Develop and implement individualized behavior intervention plans - Conduct functional behavior assessments and adjust treatment as needed - Supervise RBTs and support high-quality service delivery - Collaborate with families and multidisciplinary providers - Participate in team meetings and contribute to program development - Ensure ethical, evidence-based practices and data-driven decision-making Qualifications - Current BCBA certification and Illinois state licensure - 1–3 years of ABA experience (preferred) - Experience supervising RBTs and leading clinical teams - Commitment to ongoing professional growth and client-centered care - Flexible work from home options available Benefits - 401(k) - Competitive salary - Dental insurance - Flexible schedule - Health insurance - Opportunity for advancement - Paid time off Company Description

Role Description The Help Desk Analyst, Low-Code/No-Code Platforms is responsible for providing technical support and assistance to end-users on various low-code/no-code platforms, with a primary focus on Appian. This role involves troubleshooting and resolving issues related to application functionality, user access, integrations, and data. The ideal candidate will have a strong understanding of low-code/no-code principles, excellent problem-solving skills, and a passion for helping others. - User Support: Provide first-line technical support to end-users via phone, email, and a ticketing system. Address and resolve issues related to Appian applications, including but not limited to, data entry errors, workflow issues, and application performance. - Troubleshooting: Diagnose, troubleshoot, and resolve technical issues in a timely and efficient manner. Escalate complex issues to the appropriate internal teams (e.g., developers, administrators) when necessary and follow up to ensure a resolution. - Knowledge Management: Create and maintain comprehensive documentation, including FAQs, knowledge base articles, and user guides, to empower users to self-serve and resolve common issues. - Application Maintenance: Assist with routine maintenance tasks, such as user access management, license allocation, and monitoring system health. - Collaboration: Work closely with the development and administration teams to identify recurring issues, provide user feedback, and contribute to continuous improvement of the platforms. - Reporting: Track and report on key support metrics, such as ticket volume, resolution time, and common issues, to identify trends and areas for improvement. Qualifications - Education: Bachelor's or higher and 5 years of experience. - Experience: - Minimum of 1-2 years of experience in a help desk, technical support, or similar role. - Proven experience supporting and troubleshooting issues on at least one major low-code/no-code platform (e.g., Appian, Salesforce, Microsoft Power Apps, ServiceNow). - Specific experience/prior knowledge with Appian is highly desirable. - Skills: - Strong analytical and problem-solving skills with the ability to think logically and systematically. - Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users. - Customer-centric mindset with a passion for providing exceptional user support. - Proficiency in using help desk ticketing systems (e.g., ServiceNow, Jira Service Management, Zendesk). - Basic understanding of databases, APIs, and system integrations is a plus. - Ability to work independently and as part of a team in a fast-paced environment. - FDA experience highly desired. - Must be a US citizen and/or green card holder and be able to obtain public trust clearance. - The position is remote, but the candidate must reside in the DC Metro Area. Benefits - The company offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k) and a range of other voluntary benefits. - Paid Time Off (PTO) is offered to regular full-time and part-time employees. Company Description Akima Data Management (ADM), an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska. - At ADM, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States. - For our shareholders, ADM provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years. - For our government customers, ADM delivers agile and innovative cloud and IT services and solutions that enable mission dominance. - As an ADM employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.

Role Description Are you ready to make a lasting impact in specialty care? We’re seeking a dedicated and dynamic Insight Analyst to join our Patient Support Programs at BioScript Solutions, where we put our patients first! - Analyze data for market trends and patterns, communicate with internal and external stakeholders (e.g., partners) and apply learnings. - Partner with Data Analytics, develop procedures for collection and analysis of data focused on quality to facilitate enhanced decision making. - Support real-world data (RWD) collection and real-world evidence (RWE) generation for health outcomes and economic impacts. - Provide recommendations for business decision making as a member of the NavieGo Data Governance Committee. - Provide proactive insights on performance KPIs and timely communication. - Work directly with internal stakeholders and external partners to understand their drivers and opportunities, linking insights based on data to enhance business processes and services. - Partner with program teams to find, create, and deliver enhancement and program efficiencies through data insights. - Derive and present insights from the data to improve overall Patient Journey. - Provide recommendations to enhance the patient experience using data insights. - Generate analytical insights for internal and external purposes in collaboration with the Program Management team and Data Analysts. - Ensure data validity/integrity and issue resolution in partnership with the internal data team. Qualifications - Post-secondary education or equivalent experience. - 5+ years of experience in an Insight Analyst or equivalent role. - Experience within pharmaceutical and/or patient support programs and an understanding of how data is used within these industries is a strong asset. - Experience in an external/client facing role. Requirements - Knowledge of data visualization with PowerBI dashboards or equivalent tools (e.g., Advanced Excel functions). - Strong business planning, analytical, and conceptual skills to evaluate business problems and apply knowledge to identify appropriate solutions. - Business acumen related to Health Sciences or Patient Support Program is a strong asset. - Enhanced problem solving and critical thinking skills. - Strong collaboration skills. - Strong communication skills with the ability to work directly with clients and lead presentations. - English proficiency is required for this position to effectively communicate with internal and external stakeholders. - Bilingualism (French and English) may be required depending on the specific role, location, and the needs of the organization. Benefits - Flexible remote work options because we value your time and well-being. - Committed to fostering a culture of growth, where every team member is encouraged to pursue new skills, expand their knowledge, and advance their careers. - Over 1,500 team members across Canada with an overall above industry engagement score. - Competitive salary, incentive program, and comprehensive benefits package.