Role Description The Senior Salesforce Administrator serves as the primary owner of the Salesforce platform supporting 100+ users globally. This role will act as the sole internal Salesforce admin, responsible for day-to-day support, user enablement, system optimization, and partnering cross-functionally across the business. The ideal candidate is hands-on, proactive, and comfortable owning the platform end-to-end. - Serve as the primary Salesforce Administrator, owning platform support and ongoing enhancements. - Provide day-to-day user support, troubleshooting issues and improving user experience. - Partner cross-functionally with Sales, Marketing, Finance, Customer Experience, and IT. - Build and maintain reports and dashboards to support business decision-making. - Manage and improve data quality, including deduplication and data governance. - Oversee and optimize opportunity pipeline visibility and reporting. - Design and implement automation (Flows) to improve business processes. - Support user onboarding, training, and adoption of Salesforce best practices. - Collaborate with and manage third-party Salesforce partners/consultants as needed. - Support the design and implementations of integrations between Salesforce and enterprise systems ensuring accurate data flow and mapping. Qualifications - 5+ years of hands-on Salesforce Administration experience - Strong experience with Sales Cloud and Service Cloud configuration - Experience as a sole or lead Salesforce Admin supporting 50–100+ users - Proven ability to support end users and drive adoption - Experience working cross-functionally with multiple business units - Experience working alongside or integrating with an ERP system - Strong problem-solving, communication, and stakeholder management skills - Ability to work EST hours - Salesforce Certified Platform Administrator Requirements - Experience with solution design or Salesforce roadmap planning - Experience with Data Cloud or Agentforce - Manufacturing, B2B, or Food & Beverage industry experience - Working knowledge of SQL, Optiva, and GridMate Working Conditions - Remote role - Occasional travel (including international) for sales meetings

• Drive large-scale, cross-functional initiatives from inception to delivery while enforcing architectural best practices and providing design oversight for junior and mid-level team members. • Build and optimize data models and design sophisticated Flows across multiple objects, prioritizing performance and strictly adhering to Governor Limits and documentation standards. • Design and optimize security models for complex, multi-functional teams, including Profiles, Permission Sets, and Sharing Rules, while conducting regular audits to ensure compliance. • Implement formal data governance, backup strategies, and data retention policies, and manage large-scale data migrations and cleanup projects. Manage the creation of high-level dashboards tailored for executive-level consumption and strategic decision-making. • Partner with business stakeholders to challenge requests, propose technical alternatives that meet true user needs, and lead training sessions to drive platform adoption.

From empowering entrepreneurs to build successful businesses, to supporting their clients arrange 'me time' moments, we’re in the business of elevating people - helping them to thrive and feel fantastic. Lifting others up can be hard, heavy work, and we passionately believe that the sense of purpose and personal satisfaction this brings are worth it. What started in Poland is now an international, cloud-based marketplace that’s scaling rapidly. We bring independent business owners together with their customers on a product that connects creative communities and opens up worlds of opportunities. For our providers, our products offer services for getting booked, paid, and building a loyal client base. For their clients, we’re where they can find their favourite spots, discover new businesses and book appointments in an instant. Working in a rapidly growing, ever-changing scale-up comes with its own set of opportunities and challenges. If you prefer a stable environment, with clear processes and structures then, we've got to be honest, you won't always find that here. However, if you enjoy inventively solving problems with others, helping create clarity when things get confusing, and prioritising your own path within ambiguity, then the chances are that you'll love the opportunities available to grow your career at Booksy. The people you’ll like to work with and things you'll enjoy impacting: As a Senior Salesforce Administrator reporting to the Salesforce Architecture Manager in our Customer Technology team, you will be a cornerstone of our CRM strategy. Your role goes beyond day-to-day maintenance; you will lead major projects, define architectural best practices, and serve as a technical mentor for the broader Admin team. You will be responsible for ensuring our Salesforce ecosystem is scalable, secure, and aligned with our strategic business goals, specifically focusing on Sales, Service, and Experience Clouds. Specifically, you will: - Solution Design & Governance: Drive large-scale, cross-functional initiatives from inception to delivery while enforcing architectural best practices and providing design oversight for junior and mid-level team members. - Declarative Configuration & Automation: Build and optimize data models and design sophisticated Flows across multiple objects, prioritizing performance and strictly adhering to Governor Limits and documentation standards. - User Access & Security: Design and optimize security models for complex, multi-functional teams, including Profiles, Permission Sets, and Sharing Rules, while conducting regular audits to ensure compliance. - Data Management & Reporting: Implement formal data governance, backup strategies, and data retention policies, and manage large-scale data migrations and cleanup projects. Manage the creation of high-level dashboards tailored for executive-level consumption and strategic decision-making. - Requirements & Stakeholder Management: Partner with business stakeholders to challenge requests, propose technical alternatives that meet true user needs, and lead training sessions to drive platform adoption.

• Own and lead the RMI Salesforce ecosystem in partnership with our Development, Corporate Engagement and Influence Teams. • Provide technical and strategic leadership for Salesforce, Marketing Cloud, and Salesforce integrations. • Serve as a cross-functional technical leader, driving CRM strategy, system optimization, data integrity, process improvement, and Salesforce integration architecture. • Oversee platform maintenance, releases, storage management, and license optimization. • Ensure system reliability, data integrity, and security. • Act as the technical bridge between IT, Programs, Development, Communications, Finance, and People teams relating to processes touching our Salesforce and Marketing cloud systems. • Lead governance and steering committee processes to guide platform evolution.