• Build strong relationships with current and prospective Collection agents. • Monitor and measure the QA trends for improvement and act on needed areas of training. • Working with the collection management team, our L&D team as well as others in the creation and update of training material for collections. • Manages the new hire training program and determines agent readiness and communicates to the collection management team on new hire performance. • Holds team members accountable to individual and team collections goals. • Trains and coaches team members on effective collections techniques. • Motivating and inspiring the team to work together and surpass their potential. • Periodically evaluating ongoing programs to ensure that they reflect any changes. • Direct structured learning experiences and monitor their quality results. • Responsible for assisting in the management of the agents KPI’s metrics. • Guides daily, weekly, monthly focus of goals and objectives. • Suggests, creates, and follows up on ideas to improve efficiency, and effectiveness with the available resources. • Identify training needs by evaluating strengths and weaknesses. • Instruct and ensure team members are trained and adhere to company policies and procedures. • Teach and validate understanding of collections policies and standard of procedures. • Understand, adhere to and enforce all corporate policies including, but not limited to, Code of Conducts, Ethics and Information Security Policies. • Introduce refresher programs monthly/quarterly for agents who are under performing with QA violations, call performance, collections skills, etc. • Assist management by providing instructions on company procedures, policies, practices, and computer systems. • Lead by example in a hands-on and approachable manner. • Recognize and develop skills/abilities of collections department employees in order to meet Collections and Company objectives. • Adhere to all Company policies, expectations and guidelines. • Ensure all customer and transaction information is accurately entered into the point-of-sale system. • Create and maintain accurate customer notes. • Adhere to local, state, and federal regulatory requirements. • Assist the Collections Management team with training, evaluating, and development of staff. • Recognize and improve skills/abilities of team members to meet Collections and Company goals and objectives. • Motivate, train, and educate Collection agents on proper techniques and processes.

Brand: Purpose Financial Address: 322 Rhett Street, Greenville, South Carolina, United States - 29601 Purpose Financial, Inc. is an innovative consumer financial services company that offers a diverse suite of credit products, promoting financial inclusion and meeting consumers wherever they are. Through its brands, the company is committed to helping customers achieve their version of financial stability in the moment and in the future. Since 1997, Purpose Financial has been a pioneer in the consumer credit and financial services market offering money solutions in over 800 storefronts locations and online lending. Providing services in over 23 states, Purpose Financial employs over 2,500 team members. At Purpose Financial we are always on the lookout for motivated individuals who share in our values of mutual respect to join our team of outstanding professionals. We offer: - Competitive Wages - Health/Life Benefits - Health Savings Account plus Employer Seed - 401(k) Savings Plan with Company Match - Paid Parental Leave - Company Paid Holidays - Paid Time Off including Volunteer Time - Tuition Reimbursement - Business Casual Environment - Rewards & Recognition Program - Employee Assistance Program - Office in downtown Greenville that offers free parking, onsite gym, free snacks/drinks To learn more about Purpose Financial visit Purpose Financial Website. Position Summary The Collections Trainer reports to Senior Manager, Collections Operations & Training and is responsible for coordinating initial and on-going training activities within the Collections Department while driving and ensuring a service-oriented and professional working environment. The Collections Trainer ensures that Collections employees are trained on Purpose Financials collection practices, strategies products, policies & procedures. The Collections Trainer will enhance the competencies of individual employees by planning and conducting training programs that will boost employee’s workplace performance in alliance with the company’s core values. The Collections Trainer will be responsible for performing training needs assessments, planning, delivering curriculum and learning materials for supporting all phases of training interventions. Job Responsibility Relationship Building/Customer Experience: - Build strong relationships with current and prospective Collection agents. - Monitor and measure the QA trends for improvement and act on needed areas of training. - Working with the collection management team, our L&D team as well as others in the creation and update of training material for collections. Performance Promoter: - Manages the new hire training program and determines agent readiness and communicates to the collection management team on new hire performance. - Holds team members accountable to individual and team collections goals. - Trains and coaches team members on effective collections techniques. - Motivating and inspiring the team to work together and surpass their potential. - Periodically evaluating ongoing programs to ensure that they reflect any changes. - Direct structured learning experiences and monitor their quality results. Operations: - Responsible for assisting in the management of the agents KPI’s metrics. - Guides daily, weekly, monthly focus of goals and objectives. - Suggests, creates, and follows up on ideas to improve efficiency, and effectiveness with the available resources. - Identify training needs by evaluating strengths and weaknesses. Training: - Instruct and ensure team members are trained and adhere to company policies and procedures. - Teach and validate understanding of collections policies and standard of procedures. Job Responsibilities Cont. Accountability: - Understand, adhere to and enforce all corporate policies including, but not limited to, Code of Conducts, Ethics and Information Security Policies. - Introduce refresher programs monthly/quarterly for agents who are under performing with QA violations, call performance, collections skills, etc. - Assist management by providing instructions on company procedures, policies, practices, and computer systems. - Lead by example in a hands-on and approachable manner. - Recognize and develop skills/abilities of collections department employees in order to meet Collections and Company objectives. Compliance: - Adhere to all Company policies, expectations and guidelines. - Ensure all customer and transaction information is accurately entered into the point-of-sale system. - Create and maintain accurate customer notes. - Adhere to local, state, and federal regulatory requirements. Human Resources: - Assist the Collections Management team with training, evaluating, and development of staff. Leadership: - Recognize and improve skills/abilities of team members to meet Collections and Company goals and objectives. Motivate, train, and educate Collection agents on proper techniques and processes. Education Required Bachelor’s Degree or equivalent experience. Certified training credentials (i.e. Master Trainer, ATD certifications etc) will also be considered. Experience Required Proven experience in the facilitation of training. Sound decision making and organizational skills. Ability to present complex information to a variety of audiences. Knowledge Required Knowledge of collections, Advance America systems and policies; strong people skills, strong time management skills; professional verbal communication by phone, email, and in person; ability to read, write, evaluate, and apply complex and detailed information; may work alone; ability to interact professionally and exhibit appropriate social skills; ability to negotiate payment terms and effectively communicate loan requirements; ability to understand and ensure compliance with policies, procedures, and laws governing our industry/ business and employees; ability to maintain composure in stressful situations; ability to follow procedures in the normal course of business and in stressful situations; ability to develop and maintain business relationships. Physical Requirements Ability to work between the hours of 8:00am and 5:00pm EST Mon – Fri with the occasional evening and Saturdays 9:00 am – 3:00pm Sitting for long periods of time; standing occasionally; walking; bending; squatting; kneeling; pushing/pulling; reaching; twisting; frequent lifting of less than 10 lbs., occasional lifting of up to 20 lbs.; driving and having access during the workday to an insured and reliable transportation; typing; data entry; grasping; transferring items between hands and/or to another person or receptacle; use of office equipment to include computers; ability to travel to, be physically present at, and complete the physical requirements of the position at any assigned location. Competencies Personal Learning and Development Evaluating and Implementing Ideas Collections Knowledge Training Program Administration Travel Possible Travel. Attire Business Casual Other Must be eligible to work in the USA and able to pass a background check. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. Requisition ID: 46188

Oversee daily collections operations, manage team performance, execute collections strategies, and collaborate with internal partners to enhance processes and ensure compliance with policies and internal controls.

Title: Collections Representative Requisition number: 2347382 Job category: Billing Primary location: Dallas, TX Additional locations: Minneapolis, Minnesota | Phoenix, Arizona | Hartford, Connecticut | Tampa, Florida Overtime status: Non-exempt Travel: No This position is National Remote. You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. This position is full-time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:30am - 5:00pm CST. It may be necessary, given the business need, to work occasional overtime. We offer 4 weeks of on-the-job training. The hours of training will be aligned with your schedule. Primary Responsibilities: - Answer a high volume of incoming calls on an inbound phone queue from patients or their representative, regarding patient bill balances, payment plans, credit card payment, patient pricing, re-billing insurance companies, copay assistance programs and general customer concerns. - Process payments, adjustments, refunds, and transfer payments - Evaluate and respond to email requests regarding patient billing inquiries - Research, troubleshoot and resolve complex billing issues and customer complaints, taking all steps to resolve and ensure full resolution - Utilize phone, email, and other communication methods to contact customers, negotiate payments, and resolve outstanding pharmacy account balances. - Obtain agreement and potential balance payoff and/or payment terms within stated level of authority and guideline limits - Review open AR and prioritize pharmacy claim activities - Develop relationships with payers to obtain claim requirements and resolve root causes - Assure that timely and accurate follow up activity is performed on all pharmacy claims that are not paid within 45 days of submission - Responsible for review and documenting of key accounts - Identify issues/trends and escalate to Supervisor/Manager when assistance is needed. - Develop relationships with other departments to provide feedback about root cause issues - Provides exceptional customer service to internal and external customers - Other duties as assigned You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - High School Diploma / GED OR equivalent years of work experience - Must be 18 years of age OR older - 1+ years of experience with pharmacy claim collections accounts receivable OR 1+ years of Optum Specialty Pharmacy / Drugs, OR pharmacy claim adjudication experience - 1+ years of experience with performing multiple concurrent tasks with attention to detail - 1+ years of basic level skills in Microsoft Excel (opening a workbook, inserting a row, selecting font style and size) and Microsoft Outlook (creating and replying to emails) - Experience with Computers and Windows based programs - Ability to work full-time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:30am - 5:00pm CST. It may be necessary, given the business need, to work occasional overtime. Preferred Qualifications: - Specialty Pharmacy experience - Experience with working in a customer service call center in the healthcare industry - Customer service experience with analyzing and solving customers' concerns. - Pharmacy billing experience - Experience in working with or billing copay assistance programs. - Experience in a related environment (i.e., office, call center, customer service, etc.) using phones and computers as primary job tools Telecommuting Requirements: - Ability to keep all company sensitive documents secure (if applicable) - Required to have a dedicated work area established that is separated from other living areas and provides information privacy. - Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service. Soft Skills: - Demonstrated ability to listen skillfully, collect relevant information, build rapport, and respond to customers in a compassionate manner - Proficient conflict management skills including the ability to resolve stressful situations - Proficient with de-escalation - Exceptional communication skills - Empathetic customer service skills - All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.98 - $32.12 per hour based on full-time employment. We comply with all minimum wage laws as applicable. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.