• Performing quality assurance activities for medium to large software development projects • Gathering and clarifying testing requirements • Documenting those requirements • Performing the testing process • Certifying solutions • Writes and reviews test conditions and scripts • Ability to read logical and physical database model diagram • Understands RDBMS concepts, writes SQL to update and manage relevant table data • Deploys incremental software builds to test environments • Performs smoke test of the builds • Performs functional, regression test • Assists the Quality Assurance supervisor and the development staff to troubleshoot and pinpoint source of problem found in testing • Documents release notes and deployment instructions for the stakeholders

• Conduct FWA audits and investigations, including medical record review, coding validation, and claims analysis • Prepare high-quality written audit findings, referrals, and overpayment recommendations with clear, defensible rationale • Communicate audit results to clients professionally and confidently • Review claims, billing practices, and medical documentation to identify improper payments, aberrant patterns, and potential fraud schemes • Support referrals to state agencies, OIG, MFCU, or law enforcement and assist in testimony preparation as needed • Research applicable billing, coding, and reimbursement rules to ensure findings align with Medicaid policy • Manage a caseload independently, ensuring accuracy, timeliness, and contractual SLA compliance • Provide subject-matter guidance to internal teams regarding FWA trends, audit standards, and industry best practices

• Perform assessments of IT internal controls; • Implement IT controls, notably in measurement systems, Data Lake, SAP SLT, SAP SuccessFactors, and Workforce; • Ability to verify that processes comply with internal standards and policies; • Execute checklists, collect evidence, and organize documentation; • Support internal and external audits (preparation of evidence).

• Lead and support the Data and Analytics Support Desk function, providing both technical leadership and day-to-day guidance to analysts and team members • Act as a player-coach, maintaining hands-on involvement in complex support cases while mentoring and developing the team • Serve as a senior escalation point for advanced SQL, ETL/ELT, data warehouse, and BI-related issues • Drive high-quality resolution of complex data platform issues, ensuring strong technical standards across all work • Coach and mentor team members to deepen technical expertise, improve troubleshooting approaches, and grow professionally • Own prioritization and triage of high-impact incidents, ensuring efficient routing and resolution • Drive SLA adherence while maintaining a high bar for technical accuracy and quality • Conduct root cause analysis (RCA) on recurring data defects and partner with Engineering and Product on structural improvements • Ensure clear, proactive, and technically sound communication with clients throughout issue resolution • Partner cross-functionally with Engineering, Product, and Customer Success to address systemic platform issues • Identify trends, risks, and opportunities to improve platform performance, reliability, and scalability. Partner with the Head of Support Services to implement structural improvements and elevate service quality. • Contribute to documentation, best practices, and knowledge sharing to reduce recurring issues • Support operational tooling (PagerDuty, Jira, etc.) to ensure effective incident management and reporting • Participate in hiring, onboarding, workforce planning, and performance management. • Additional responsibilities as assigned.