Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Beckman Coulter Diagnostics, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory’s role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making—we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence. Learn about the Danaher Business System which makes everything possible. The Clinical IT Specialist is responsible for coordinating and executing all activities related to the implementation, configuration, validation, and support of Beckman Coulter’s Clinical IT solutions in customer laboratories. Extensive experience in In Vitro Diagnostics (IVD) environments is essential for success in this role. You will work directly within regulated laboratory settings, supporting diagnostic instruments, middleware, and LIS/LIMS systems. This requires a deep understanding of IVD workflows, quality systems, regulatory compliance, and the critical nature of diagnostic data in patient care. This position reports to the Clinical IT Manager and is part of the Clinical IT Europe team, supporting the Beckman Coulter Clinical IT portfolio. The role partners closely with upstream Product teams and downstream functions including Sales, Marketing, and Project Management, and plays a key role in post‑sales support. The position is based in the UK and operates in a remote working model. If you thrive in a fast‑paced, customer‑facing environment and want to help build a world‑class Clinical IT organization, read on. In this role, you will have the opportunity to: - Implement and configure Clinical IT solutions, ensuring alignment with design specifications, timelines, and customer expectations - Maintain rigorous control of projects, including documentation, reporting, and compliance with quality standards - Proactively manage risks and issues during implementation, identifying corrective actions to meet project milestones - Build and sustain strong customer relationships through continuous engagement and solution‑driven support - Act as a trusted Clinical IT and IVD consultant for customers and internal stakeholders, including Pre‑Sales teams - Capture and relay customer feedback in accordance with Beckman Coulter processes - Contribute ideas for continuous improvement and future development of Clinical IT solutions The essential requirements of the job include: - Hands‑on experience in In Vitro Diagnostics (IVD), including laboratory workflows, diagnostic instruments, middleware, and LIS/LIMS systems - Experience with networking, virtual environments (Hyper‑V, VMware), and Windows Server (2025, 2022, 2019) - Knowledge of laboratory analyzer connectivity and communication protocols (HL7, ASTM) - Proven ability to self‑organize, manage competing priorities, and perform in a demanding environment - Flexibility to travel 50–70% of the time across the UK or Europe and work flexible hours as business needs require It would be a plus if you also possess previous experience in: - Working within a European or international team - Managing projects in complex laboratory or hospital environments Work Arrangement & Growth At Beckman Coulter Diagnostics, we are committed to building a more sustainable and flexible workforce. This role is eligible for a remote work arrangement, working at our customer sites and from home while remaining closely connected to your team and customers. Additional details will be shared during the interview process. When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization. At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes. If you’ve ever wondered what’s within you, there’s no better time to find out. Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit www.danaher.com.

• Lead various projects and support the strategic initiatives within the team and the assurance service line. • Provide end-to-end support to the assurance service line on audit methodology, quality control, integration of acquired firms, audit process and innovation. • Collaborate with outstanding audit teams in a variety of commercial industries.

• Define, govern, and evolve enterprise-wide architecture strategy • Serve as a senior architectural authority during deal evaluation and post-close stabilization • Lead technology landscape assessments and design integration strategies • Collaborate with senior leaders and act as a trusted advisor

ABOUT THE POSITION This role is a specialized form of helpdesk support in which service and technical skills are used to focus on what is best for the customer. The Helpdesk Associate serves as the face of the company and are responsible for ensuring the customer remains loyal to our brand. The Helpdesk Associate will provide Tier 1 support to our small and midsize business customers by answering general inquiries with a focus on troubleshooting all Linxup devices to ensure minimal gaps in coverage. These inbound inquiries can be in the form of telephone calls, chats, emails, or cases. All interactions should be documented for business use. This position has the flexibility to work remotely and may be required to do so due to business needs. Scheduled hours for this role are Monday - Friday. . The Helpdesk Associate is required to have a private workspace in their home to ensure productivity and customer information is secure. They will also be responsible for maintaining their internet connection at a level that does not impact their productivity. This includes but is not limited to: Voice over IP (VoIP) phone systems, internal systems, and video conferencing ESSENTIAL FUNCTIONS – RESPONSIBILITIES: - Communicate effectively with customers via phone, chat, and email - Answer all contacts with a warm and courteous greeting to ensure customer service satisfaction - Clarify customer requirements; probe for and confirm understanding of requirements or problem and provide first contact resolutions - Confirm customer understanding of the solution and provide additional customer education to prevent call backs on the same issue - De-escalate calls by utilizing active listening and positive positioning statements to ensure positive resolution for both the customer and the company - Provide superior technical support on all Linxup branded products and build successful long-term relationships with both internal and external customers - Save customers that are looking to end their relationship with Linxup - Look for ways we can increase revenue on accounts by educating customers on new or existing products we offer - Other duties as assigned QUALIFICATIONS - 1+ years of experience in a helpdesk contact center or support role - Technical troubleshooting experience in GPS or comparable industry preferred - Sales or cross-selling experience - Salesforce knowledge - Retention experience - Excellent written and verbal communication skills required - Exceptional customer service skills - Strong technical aptitude and/or background in triaging technical issues - Ability to learn fast in a non-traditional training environment - Organized with proficient attention to detail - Must possess a strong work ethic, with the ability to adapt to changes quickly and think conceptually - Positive attitude with an ability to flex their approach to meet the individual needs of the customer while still maintaining a positive business relationship - Ability to type well and at a fast pace - Flexibility on schedules WORK ENVIRONMENT - Monday through Friday - Contact center - Fast-paced environment with opportunities for growth and reward - Company promotes work/life balance to achieve maximum performance professionally and personally COMPENSATION AND BENEFITS - We value hard work and on-the-job-excellence and offer competitive compensation and benefits packages: - Position offers a Base Salary - Medical, Dental, Vision, Life and 401(k) benefits are offered - 20 Flex Days (PTO)