• Analyze line items to determine appropriate pricing model. Return quotes with details, including mins/mults, NCNR, delivery, pricing, and special restrictions. Make resale recommendations based on market knowledge. • Identify and action purchase order reschedules, cancellations and purchasing products to authorized levels. Manage inventory availability levels to established goals. Support product allocation process at a device and customer level. • Work with sales team on developing strategies to successfully win customer quotes. Implement strategic supplier focused programs and provide updates to the sales team. Strategically drive profitability through constant communication with external suppliers and sales teams through inventory management. • Strong knowledge of market conditions in order to create a competitive advantage. • Sound financial knowledge to achieve Return on Working Capital (ROWC) goals through implementation of technology plans. Determine inventory forecasts at the device level and effectively achieve correct inventory mix. • Reconcile errors with suppliers, product accounting, and sales teams. Drive RGP margin enhancement opportunities by utilizing available tools.

Group Sustainability Systems Manager Location: Flexible What we do at Weir We are a global leader in mining technology for a sustainable future. We help our customers extract the resources the world needs more efficiently and more sustainably. Our planet’s future depends on the transition to renewable energy, and that transition can only happen with the metals and minerals our customers deliver. So, we work side by side with mines across the globe to move less rock, use less energy, use water wisely, and create less waste. Together, we drive the shift to smart, efficient, and more sustainable mining. Make your impact You’ll play a key role in solving real-world challenges. You’ll apply your skills to deliver results that matter whether that’s through engineering, planning or customer support. You’ll work with purpose, learn every day and help shape a more sustainable future. What you’ll do • Systemisation Leadership: Lead the improvement, maturation, and futureproofing of Weir’s sustainability data processes and systems, ensuring robust non-financial reporting and actionable insights that support strategic decision-making and value creation. • Data Transition Management: Plan and deliver the transition of Scope 1–3 CO₂e accounting to Weir Business Services, overseeing migration plans, managing risks, and ensuring alignment with ESG assurance and governance frameworks. • KPI Systemisation: Define and systemise material ESG KPIs, including water intensity, customer safety, and responsible supply chain metrics, ensuring practical, consistent data capture aligned with reporting needs. • Cross-Functional Collaboration: Build and maintain effective relationships across Divisions and Corporate Functions, working closely with senior stakeholders to improve sustainability data governance and consolidation. • IS&T Integration: Act as the sustainability representative within the IS&T Product Operating Model, ensuring sustainability requirements are embedded in digital, data, and systems initiatives, including SAP S/4HANA integration. • Insight Delivery: Partner with Sustainability and business teams to translate sustainability data into actionable insights that drive improved performance, risk management, and opportunity identification. • Innovation and Monitoring: Monitor external ESG systems and emerging technologies, including AI, to recommend and support ‘buy versus build’ decisions and interim solutions. • Travel Requirements: Occasional travel may be required to engage with Divisions, functions, and key stakeholders globally. • Safety First: Demonstrate 100% commitment to our zero harm behaviours in support of our drive towards developing a world-class safety culture. **What you’ll bring** Must-haves: • Degree-level qualification in IT or related discipline. • Proven experience with IS&T Product Operating Model and sustainability data systems. • Strong skills in IT, data analysis, governance, and visualization tools such as Excel, PowerBI, Common Data Platform, and Collibra. • Excellent collaboration and communication skills with experience leading cross-functional teams across divisions and time zones. Nice-to-haves: • Experience evaluating specialist third-party tools and making build vs buy decisions. • Knowledge of sustainability reporting frameworks and ESG assurance processes. • Familiarity with SAP S/4HANA and enterprise data platforms. • Demonstrated commercial acumen and ability to manage complex organizational dynamics. Why join Weir? We live our values we think safety first, do the right thing, respect each other, aim high, and delight our customers. We encourage our people to lead by example and celebrate our successes. We’re passionate about our purpose to help deliver the natural resources that are essential to create a better future for the world. We do this by combining our deep customer insights, world-class engineering, materials science expertise, and intelligent automation to deliver innovative end-to-end solutions incorporating our signature technologies. We believe your voice matters and your ideas make a difference. We’re working hard to nurture a diverse culture where our people feel like they belong and can do the best work of their lives. You can help shape our unique culture through our inclusion networks and safety initiatives. Benefits • Competitive pay • Career development and learning support • Access to global inclusion networks • Regional and team-specific benefits • Sharebuilder scheme • Wellness support for you and your family • Collaboration with global teams • Study support

• Lead, coach, and hold accountable leads and team members within IT Support, IT Facilities, and Procurement & Asset Management • Support and execute the overall IT service delivery model and maturity roadmap defined by leadership • Oversee service desk operations to ensure SLA adherence, effective escalation, and timely resolution of issues • Drive improvements in end-user satisfaction through service quality, communication, and proactive support practices • Provide operational oversight for the full IT asset lifecycle, including procurement, inventory, deployment, maintenance, and disposal • Track and review service performance metrics, KPIs, and trends across all IT service domains • Align IT service delivery with business needs, growth plans, and operational requirements • Collaborate with the IT Operations team to ensure services meet security, risk, and governance standards

Title: Manager, Support Services Location: Santo Domingo, Dominican Republic Job Description: Help us change the way the world parks Parking isn’t just about spaces – it’s about creating seamless experiences, sustainable solutions, and smarter cities. At Flash, we’re not just thinking about today’s parking challenges; we’re actively shaping the future of parking + charging. Join us in transforming the way the world parks. Join Our Flash Team as a Manager, Support Services! Flash is looking for a Manager, Support Services to help deliver on our mission to free consumers from the hassles of everyday travel by making it faster and easier to get where you need to go, so they can focus on the destination. The Manager, Support Services is responsible for leading the Customer Service Representative (CSR) teams to ensure fast, accurate ticket triage, high-quality documentation, and exceptional customer experience. This role oversees frontline support operations, ensuring tickets are properly routed, documented, and handed off cleanly to next-level teams. The Manager, Support Services, is accountable for team performance, backlog health, and maintaining high standards in ticket handling and customer communication. The ideal candidate is a strong operational leader who drives accountability, coaching, and continuous improvement across frontline support processes. At Flash, we empower our employees to innovate, collaborate, and solve impactful challenges. As part of our Santo Domingo team, you’ll work with cutting-edge technologies, drive meaningful product improvements, and contribute to a customer-first culture in a dynamic, fast-growing company! Location: Santo Domingo, Dominican Republic; On-site at our office located at Metro Plaza. Travel: 0% Language: Spoken and written fluency in English and Spanish required What You'll Do: - Lead and manage the CSR day and overnight teams, including hiring, training, and performance management - Drive same-day ticket triage (“ticket day trading”) to ensure fast and efficient routing of all cases - Monitor and manage ticket backlog and SLA risks - Enforce high standards for ticket hygiene and documentation quality, ensuring all required fields and notes are accurate and complete - Ensure strong handoff discipline, with clear, actionable, and complete ticket documentation - Monitor and improve customer experience (CSAT) across Freshdesk and Dialpad - Ensure CSRs are active and available in Freshdesk and Dialpad to support proper routing and call handling - Adjust and manage staffing to maintain appropriate coverage - Conduct regular team meetings, coaching sessions, and 1:1s focused on performance, ticket quality, and development - Track and report on key metrics, including triage timeliness, ticket quality, misroutes, and CSAT - Provide weekly performance summaries to the Director of Support Services, including trends, risks, actions taken, and focus areas - Partner with L1 and L2 leadership to align on expectations and improve cross-team efficiency - Identify knowledge gaps and coordinate training to improve team performance - Monitor Slack channels and other communication channels for trends, issues, and escalation signals - Drive continuous improvement initiatives to enhance workflows, triage accuracy, and operational efficiency What You Bring: - Strong ability to lead and manage frontline support teams in a fast-paced environment - Deep understanding of ticket triage, routing, and support workflows across multiple tiers - Ability to enforce high standards of documentation, accuracy, and accountability - Strong communication skills with the ability to collaborate across teams and influence outcomes - Experience with support tools such as Freshdesk, Dialpad, or similar ticketing and telephony systems - Ability to analyze metrics and trends to drive performance improvements - Highly organized, with the ability to manage multiple priorities and maintain focus on execution - Demonstrates reliability, accountability, and a strong coaching mindset - Ability to identify process gaps and implement improvements - Commitment to delivering a high-quality customer experience through consistency and professionalism Qualifications: - Minimum of 3–5 years in a leadership role in a support or call center environment - Bachelor's degree or equivalent education and experience preferred Company Benefits and Perks: - Hybrid role at our new office at Metro Plaza - Legal Dominican benefits - Supplemental Private Medical Insurance (HUMANO) - Gym subsidy - Meal subsidy - Competitive salary - Annual vacation bonus Flash is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, allow us to attract creatively-led people, and to develop the best products, services and solutions. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Every qualified individual is encouraged to apply to join our team.