Dein Einstieg bei der ]init[ AG logo
Dein Einstieg bei der ]init[ AG

Du möchtest die Gesellschaft von morgen mitgestalten? Dann bist du bei ]init[ richtig. Denn unsere digitalen Lösungen sind für Menschen gemacht und haben gesellschaftliche Relevanz. Klingt spannend? Dann steig ein und arbeite gemeinsam mit über 1.400 ]init[s in interdisziplinären Teams an unseren sieben Standorten – oder flexibel von überall in Deutschland aus.

Senior Service Manager (all genders)

Location

Germany

Posted

89 days ago

Salary

0

Seniority

Lead

No structured requirement data.

Job Description

Senior Service Manager (all genders)

Dein Einstieg bei der ]init[ AG

Über ]init[ Du möchtest die Gesellschaft von morgen mitgestalten? Dann bist du bei ]init[ richtig. Denn unsere digitalen Lösungen sind für Menschen gemacht und haben gesellschaftliche Relevanz. Klingt spannend? Dann steig ein und arbeite gemeinsam mit über 1.400 ]init[s in interdisziplinären Teams an unseren sieben Standorten – oder flexibel von überall in Deutschland aus. Deine Mission bei ]init[ Bring technische Exzellenz in den laufenden Betrieb! Du möchtest Anwender:innen sicher durch den digitalen Alltag begleiten und die Qualität moderner IT-Services aktiv mitgestalten? Dann bring dich als Senior Service Manager (all genders) in unsere Betriebsprojekte und Fachverfahren ein – und unterstütze öffentliche Auftraggebende bei stabilen, effizienten und nutzerzentrierten IT-Services. Das gibt es zu tun - Als Teil eines interdisziplinären Teams begleitest du im Schwerpunkt öffentliche Auftraggebende auf ihrem Weg zur erfolgreichen Digitalisierung - Du agierst als zentrale Schnittstelle mit technischem Know-How zwischen Auftraggebenden und Dienstleistenden – in puncto Service-Fragen und Umsetzungen - Du steuerst Service-Prozesse und deren Optimierung (QM) - Du steuerst Änderungsanfragen und Kundenlösungen (Change, Release, Config) - Du verantwortest die Planung, Koordination und Überwachung der Leistungserbringung der Services (SLA) nach abgestimmten KPIs - Du erstellst regelmäßige Service-Berichte für unsere Kund:innen und gewährleistest eine zielgruppenspezifische Kommunikation Das bringst du mit - Du brennst für die Organisation und effektive Kommunikation vom ersten Kundenkontakt bis zum operativen Betrieb von Applikationen - Du verfügst über fundierte Kenntnisse in gängigen Informationstechnologien sowie im Bereich Services und Operations - Erfahrungen aus komplexen IT-Projekten sind definitiv von Vorteil - Deine Kommunikationsfähigkeiten sind von zentraler Bedeutung und legen den Grundstein für erfolgreiche Interaktionen und die Steuerung von internen und externen Stakeholdern - Du kannst bereits auf Fachwissen in den Bereichen IT Service Management (IT-SM), Projektmanagement (PM), ITIL und ISO 20000 zurückgreifen – oder bist hochmotiviert, Experte zu werden - Sehr gute Sprachkenntnisse in Deutsch und gute Englischkenntnisse runden dein Profil ab Das bieten wir dir - ]init[ cares: Für uns stehen die Bedürfnisse der Menschen im Mittelpunkt. Aus diesem Grund sichern wir dir 30 Urlaubstage zu, flexible Arbeitszeiten sowie Workation im EU-Ausland! - Wir bleiben agil: Mobiles Arbeiten oder persönliche Begegnungen vor Ort. Du entscheidest, wo du arbeiten möchtest. Wir sind ein zukunftssicheres Unternehmen und vereinen Familie und Beruf mit planbaren Arbeitszeiten, Teilzeitmodellen und unbefristeten Arbeitsverträgen. - Learn with us: Entdecke unser großes Trainingsangebot in der ]init[ Akademie sowie in ausgewählten Formaten für Führungskräfte und für die, die sich dahin entwickeln wollen. Gehe mit uns deinen nächsten Karriereschritt und bring deine Expertise in unseren vielfältigen Projekten ein. Wir planen für dich relevante Schulungen, die Teilnahmen an Messen und Fachkonferenzen sowie rollenspezifische Zertifizierungen, damit du dich nach deinen Interessen entwickeln kannst. - Grow with us: Wir unterstützen dich deinen Platz zu finden: Von Beginn an bringst du dich mit deiner Fachlichkeit für Projekte, strategische Themen oder die Entwicklung von Mitarbeitenden ein. In der Arbeit in interdisziplinären Teams stehst du mit deinen Kolleg:innen im regen Wissensaustausch, um gemeinsam den digitalen Wandel zu gestalten. - Ride with us: Bleib mit uns in Bewegung! Wir entwickeln unsere Corporate Mobility Benefits (z.B. ÖPNV-Zuschuss, Jobrad) kontinuierlich weiter: Für dich und für mehr nachhaltige Mobilität. Werde Teil des Teams Mit uns machst du einen echten Unterschied – auch für dein Arbeitsleben. Teilzeit oder Vollzeit, remote oder im Office. Du findest dich mit deiner Erfahrung in diesen Punkten wieder? Am besten lernen wir uns direkt kennen! Wir freuen uns auf deine Bewerbung, gerne mit der Angabe des frühestmöglichen Eintrittsdatums sowie deinem Gehaltswunsch. My aus dem Recruiting-Team freut sich auf den Austausch mit dir! Da uns und unseren Kund:innen Sicherheit wichtig ist, kann je nach Position nach etwaiger Zusage eine vertrauliche Abfrage zum Sicherheitscheck erforderlich sein. Recruiter Jabeena Malik

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Surveyor

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France