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QuickTeam

We provide businesses with virtual employees to help them save time and money!

Virtual Administrative Support Specialist

Administrative AssistantAdministrative AssistantOtherRemoteMid LevelTeam 1-10H1B No SponsorCompany SiteLinkedIn

Location

South Africa

Posted

36 days ago

Salary

0

Seniority

Mid Level

English

Job Description

Virtual Administrative Support Specialist

QuickTeam

We are seeking a highly organized and proactive Virtual Administrative Support Specialist to provide a combination of customer service, technical support, and administrative assistance. The ideal candidate is detail-oriented, tech-savvy, and experienced in managing client communications while keeping operations running smoothly. - Full-time, 40 Hours/Week - Fully remote, work from home - Salary: ZAR 17,000-20,000/month, commensurate with skills and experience - Availability to work during EST business hours. Key Responsibilities Customer Service & Technical Support - Respond promptly to customer inquiries via email, chat, and/or phone - Troubleshoot basic technical issues and provide clear, step-by-step solutions - Escalate complex concerns to the appropriate team when necessary - Maintain a high level of professionalism and customer satisfaction Calendar Management - Manage and maintain calendars, ensuring accuracy and efficiency - Schedule, reschedule, and coordinate meetings across different time zones - Send reminders and ensure all stakeholders are informed and prepared Appointment Setting - Coordinate and confirm appointments with clients and internal teams - Follow up on leads and inquiries to secure bookings - Maintain organized records of scheduled and completed appointments Administrative Support - Perform general administrative tasks as needed - Maintain accurate documentation and reports - Support process improvements and workflow organization

Job Requirements

  • Minimum of 3+ years experience in virtual assistance, administrative support, or a related role
  • Proven experience in customer service and/or technical support
  • Excellent written and verbal communication skills
  • Strong organizational and time management abilities
  • Proficiency with tools such as Google Workspace, Microsoft Office, and CRM systems
  • Experience with scheduling tools (e.g., Calendly, Google Calendar, Outlook)
  • Ability to multitask and work independently in a fast-paced environment
  • Reliable internet connection and a quiet work environment
  • Preferred Qualifications
  • Experience working with US-based clients
  • Familiarity with helpdesk/ticketing systems (e.g., Zendesk, Freshdesk)
  • Tech-savvy with the ability to quickly learn new tools and platforms
  • What We’re Looking For
  • A proactive and solution-oriented mindset
  • Strong attention to detail and accountability
  • Ability to communicate clearly and consistently with clients and team members
  • A commitment to delivering high-quality support and adding value

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