Title: Specialist, Retention Locations: Grasonville, MD King George, VA Kingwood, WV Rochester, NH Saluda, VA View All 23 Locations time type Full time job requisition id JR9499 Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated. Time Type: Regular Job Description : Work From Home About Our Company Breezeline is a dynamic, innovative company providing the very best Internet, TV, and Voice service to the US markets we serve. We Are ‘Above And Beyonders’, who consistently strive to surprise and delight our customers by doing the unexpected. We continually look for new and better ways to enrich our customers’ lives through connected and memorable experiences. As the eighth-largest cable operator in the United States, Breezeline reaches more than 1.7 million homes and businesses in 13 states with Internet, TV, Voice and fiber services. Headquartered in Quincy, MA, Breezeline is a subsidiary of Cogeco Communications Inc. (TSX:CCA). Why Work At Breezeline? As one of the country’s fast-growing Internet service providers, Breezeline offers our colleagues a vibrant workplace culture and excellent career opportunities. As a proudly diverse and inclusive organization, we believe that every person’s unique individuality should be welcomed and celebrated, and their abilities and potential should be honored and recognized. It is a key part of our culture to actively promote opportunities internally to ensure that you are never static in your career with us. About The Job Position Summary: Breezeline’s retention team is focused on going above and beyond during each customer interaction, to provide a memorable experience and to surpass customer expectations. The retention team is responsible for engaging and retaining customers requesting to voluntarily disconnect or downgrade services through inbound and outbound efforts by reselling the value of Breezeline products and services. Responsibilities: - Retain voluntary disconnects through: - Customer engagement and going through the discovery process to understand how the current level of services are working for the customer and identify PAIN points where the service might not be meeting current and future needs. - Product positioning, reselling a new solution to fit the customers’ current and future needs. - Promote advance technology and services that enhance the customer experience; More speed, TiVo, Managed WiFi - Handle customer escalations in an attempt to resolve and retain customer relationships. - Proactive retention - Inbound and Outbound outreach to existing customers in old legacy offers to convert into a new offer with advanced products to enhance the customer experience. - Reselling a new solution to stay competitive and ensure customers are getting the best experience using our products and service. - Exchange old outdated equipment for new equipment. - Competitive Intel - Stay up to date and utilize tools provided to understand competitive offers in each market place and help customers compare and to be able to speak to the advantages, value and benefits that Breezeline provides. - Quality Customer Experience - Adopt one call resolution; provide solutions and complete follow-up to resolve problems. - Communication skills; active listening skills and the ability to communicate in a professional and positive manner. - Attention to detail; adopts detailed procedures and policies to ensure accuracy when placing orders and communicating advice to customers. - Enthusiastic about promoting current products and services. - Other duties may be assigned Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience High school diploma or general education degree (GED) Language Skills Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Computer Skills To perform this job successfully, an individual should have knowledge of Database software; Internet software and Word Processing software. Certificates, Licenses, Registrations None. Other Skills and Abilities Experience in Customer Billing Relations Management (CRM) preferred. Other Qualifications None. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to use hands to finger, handle, or feel and reach with hands and arms. Specific vision abilities required by this job include close vision and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Locations: Position must be in the Breezeline footprint: Connecticut, Delaware, Florida, Pennsylvania, Ohio, Maine, Maryland, New Hampshire, South Carolina, Virginia, and West Virginia. Available Benefits: - Competitive salary - Medical coverage (including prescription and vision plans) - Dental coverage - Life Insurance (1x salary at no cost to employee) - Long and short-term disability insurance (no cost to employee) - Voluntary employee, spousal, and child life insurance - Company-recognized Holidays with additional Floating Holidays - Paid Time Off (PTO) programs - Comprehensive Flex Work Policy - 401(k) plan eligibility (company match 50% up to 5% of eligible contributions) - Participation in the Employee Bonus Plan - Participation in the Cogeco Stock Purchase Plan - Complimentary and discounted broadband services (for those in our service area) - Tuition Reimbursement - Opportunities for LinkedIn Learning subscriptions for select colleagues Location : Grasonville, MD Company : Breezeline At Cogeco, we know that different backgrounds, perspectives, and beliefs can bring critical value to our business. The strength of this diversity enhances our ability to imagine, innovate, and grow as a company. So, we are committed to doing everything in our power to create a more diverse and inclusive world of belonging. By creating a culture where all our colleagues can bring their best selves to work, we’re doing our part to build a more equitable workplace and world. From professional development to personal safety, Cogeco constantly strives to create an environment that welcomes and nurtures all. We make the health and well-being of our colleagues one of our highest priorities, for we know engaged and appreciated employees equate to a better overall experience for our customers.

The Lien Resolution Team Lead works together with the Claims Adjusters, Supervisors and Manager to facilitate expedited closure of claim files. The Team Lead will negotiate and resolve medical treatment liens in a timely and cost-effective manner while assisting the Lien Resolution Supervisor with guiding, monitoring and conferring with the other Lien Specialist. Under the direct supervision of Management, position supports the goals of their department and of CorVel. This is a remote position. Essential Functions & Responsibilities: - Thoroughly review claim file and provide detailed analysis of defenses to claims adjuster - Make and receive calls to lien claimants to obtain documents for review. - Attempt to resolve treatment liens via telephonic or e-mail negotiations - Prepare hearing packets for lien hearings. - Attend lien conferences at WCAB, remotely and in-person as needed. - Additional projects and duties as assigned. - Review/approve invoices from Specialist - Request/Coordinate/Monitor manual invoices with Specialist - Coordinate with Admin Team lead for effective resolution of issues or implementation of new processes - Coordinate Plans of Action with Lien Specialists to strategize the best possible outcome on litigated files. - Assist with Training new hires - Monitor and Report Team invoicing throughout the month - Assist with coaching Lien Specialists on strengthening areas where help is needed (time management, invoicing) - Perform QA checks on files - 5 random files each month per LRS to ensure our quality is being met - Overseeing of projects (delegating and monitoring) on an as need basis - Complies with all safety rules and regulations during working hours in conjunction with the Injury and Illness Prevention Program (“IIPP”). Knowledge & Skills: - Excellent written and verbal communication skills. - Ability to learn rapidly to develop knowledge and understanding of WCAB procedures, labor codes, and state regulations. - Ability to identify, analyze and solve problems. - Computer proficiency and technical aptitude with the ability to utilize MS Office including Excel spreadsheets - Strong interpersonal, time management and organizational skills. - Ability to meet or exceed performance competencies - Ability to work both independently and within a team environment. Education & Experience: - High School Diploma preferred - Minimum of 3 year of industry experience preferred PAY RANGE: CorVel uses a market based approach to pay and our salary ranges may vary depending on your location. Pay rates are established taking into account the following factors: federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. Our ranges may be modified at any time. For leveled roles (I, II, III, Senior, Lead, etc.) new hires may be slotted into a different level, either up or down, based on assessment during interview process taking into consideration experience, qualifications, and overall fit for the role. The level may impact the salary range and these adjustments would be clarified during the offer process. Pay Range: $32.18 - $48.68 per hour A list of our benefit offerings can be found on our CorVel website: CorVel Careers | Opportunities in Risk Management In general, our opportunities will be posted for up to 1 year from date of posting, or until we have selected candidate(s) to fulfill the opening, whichever comes first. About CorVel CorVel, a certified Great Place to Work® Company, is a national provider of industry-leading risk management solutions for the workers’ compensation, auto, health and disability management industries. CorVel was founded in 1987 and has been publicly traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients. We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities. Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!). A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off. CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable. #LI-Remote

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility. Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Sponsorship and future sponsorship are not available for this opportunity, including employment-based visa types H-1B, L-1, O-1, H-1B1, F-1, J-1, OPT, or CPT Candidates must reside in Ohio or Kentucky. Position Purpose: Plans and designs the population health strategy initiatives and programs to improve care coordination and health outcomes including developing efficiencies in programs (clinical and non-clinical). Monitors the effectiveness of care and identifying areas for process improvement to manage costs and to comply with federal and state regulations. - Develops and designs complex population health strategy initiatives, programs, and operational plans to improve care coordination, health and qualify outcomes - Managers, identifies, and tracks clinical, quality, documentation and data submission projects to achieve strategic objectives - Monitors and researches care management trends and analytics to support program initiatives and efficiencies and help identify high risk member populations - Develops financial budgets and forecasts for strategic planning and initiatives - Partners with senior leadership team strategic planning initiatives in accordance with federal and state regulations and company policy - Partners across departments to identify areas for process improvements to manage costs and support initiatives to improve health and quality outcomes - Tracks and monitors program participation and member outcomes to access the efficacy of programs and interventions and make recommendations for improvement - Partners with senior leadership team to provide insights to improve coordination of care, member utilization, and improve overall health and quality outcomes - Collaborates with ensuring clinical initiatives and/or programs are in accordance with National Committee for Quality Assurance (NCQA) guidelines, state mandates, and/or government contract requirements - May work across multiple Line of Business and states to encompass program needs into population health strategies - Performs other duties as assigned - Complies with all policies and standards Education/Experience: Requires a Bachelor's degree and 4 – 6 years of related experience. Or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position. Pay Range: $75,300.00 - $135,400.00 per year Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility. Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act

Job Description: Want to work in a fast-paced environment that has unlimited earning potential? Then Endurance is the place for you! Endurance is looking for bright, outgoing, and energetic individuals to join our growing team of Retention Representatives! As a Retention Representative, your duty is to retain business clients and further educate current customers on the value of retaining their Vehicle Service Contracts. Key Responsibilities : - Consistently increase retention rates and achieve retention goals. - Superb listening skills with the ability to overcome customer's initial concerns and objections Ability to keep customers on board through the reiteration of why they purchased a Vehicle Service contract and the continued benefit that the contract provides. - Strong background in a call-center environment - CRM and technology aptitude to handle multiple platforms at a high volume and fast pace - Influence customers to recognize the value of our contracts and identify new opportunities. Retain their business and educate the customer to understand the risks associated with canceling their contract. - Problem-solving is a must as you quickly identify the root cause of customer issues, pinpoint payment strategies to eliminate those causes and work with clients to implement feasible contract negotiations. - Help explain contracts and manage existing customer relationships that give them their own piece of mind and worry-free driving! - Being interactive and communicative with management and co-workers in a visible manner is an essential function of the job; therefore, camera usage is required for training, team meetings, and meetings with management. - Other duties as assigned or as business needs arise. Keys to Success: - High school diploma or GED certificate. - Minimum 2 years of Retention experience or in a similar role - Minimum 2 years of Sales experience - Experience in customer support and conflict resolution. - Computer proficiency. - Phone communication skills. Compensation: $18.00 + Commission The candidate(s) offered this position will be required to submit to a background investigation. Endurance is an E-Verify employer. PHYSICAL REQUIREMENTS: - Sitting or standing for extended periods; repetitive motions; use hands to handle equipment or controls; reach with hands and arms; typing on keyboard; viewing computer screen extended periods; speak clearly and hearing - Regular use of typical office equipment, computer software, programs, and methods of communication such as a computer, e-mail, phone system, and messaging. - In a remote work environment, being interactive and communicative with management and co-workers in a visible manner is an essential function of the job. Camera/video usage is required. - Must be able to lift 25 pounds. Our benefits include: - Benefits as an industry leader, Endurance provides competitive compensation with full and part time opportunities—but that’s just the beginning. - Competitive salary with uncapped commission potential. - Paid training and upward mobility —we invest in your growth. - 401(k) with company match after 90-days of employment - Medical, Dental and Vision Insurance - Voluntary Life Insurance - Internet Stipend - Casual dress code - A company culture that supports balancing your work and personal life, including company events, bonding experiences, and a work-from-home environment Learn more about life at Endurance—connect with us on LinkedIn, Facebook, Instagram and Twitter. Equal Employment Opportunity Endurance Warranty Services is proud to be an equal-opportunity employer. We celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Our differences are what make us better together. Endurance Warranty is an E-Verify Company. About Endurance Endurance Warranty has been honored with multiple Stevie Awards for being a great place to work, and we’re growing rapidly. We’re a fast-paced company offering limitless opportunities to grow your career. Thanks to our dedicated employees, we provide best-in-class auto repair coverage to customers across the country, protecting people from unexpected and costly breakdowns for almost 15 years. At Endurance, we embrace the entrepreneurial spirit, and you’ll play a role in shaping this dynamic industry. We offer great pay, amazing benefits, and the opportunity to learn and grow. When you work for Endurance, you’re working for a company that cares about you and your future. We empower employees to lead, drive change and give back where they work and live. Our people are our greatest strength, and we’re proud to work as a diverse team to serve our customers and our community. Therefore, we’ve been honored as a top place to work, including multiple StevieⓇ Awards for the best workplace and great employer. For the last several years, Endurance has also earned a spot-on Selling Power’s “50 Best Companies to Sell For” and consistently makes industry lists from Crain’s and Inc. magazine for our continuous and significant growth. Experts in the industry recognize that our employees care as well—Consumer Affairs highly recommends Endurance, and our customers highly rate us on Google, Trustpilot, and other major online review sites. Come accelerate your career with us. We’ll give you the tools you need to succeed at work and the flexibility to enjoy life outside of your job.