Role Description The Data Analyst 3 supports business decision-making by developing and maintaining reporting solutions that transform complex data into actionable insights. This role ensures data accuracy, integrity, and consistency across systems while monitoring ongoing data feeds and resolving data quality issues. The analyst responds to ad hoc analysis requests, contributes to user acceptance testing, and presents findings clearly to both internal stakeholders and clients. This position also leads independent projects that advance process improvements and operational effectiveness. Duties and Responsibilities - Reporting & Analytics - Design, develop, and maintain scalable, well-documented reports, dashboards, and data visualizations. - Translate business questions into structured analytical approaches and reporting solutions. - Develop recurring reports and monitoring views that reduce reliance on ad hoc requests. - Conduct quantitative and qualitative analysis using Business Objects or other similar tools to analyze trends, patterns, and performance metrics. - Present findings to team members and clients regarding system reporting and functionality. - Evaluate and recommend enhancements to tools, report designs, and system capabilities that improve efficiency and reduce manual effort. - Data Quality - Monitor ongoing data feeds and ensure data accuracy, integrity, and consistency. - Investigate and resolve data quality issues. - Apply data standards, business rules, and data validation controls. - Maintain and improve documentation for reports, data sources, and business logic. - Team Collaboration - Partner with business, operational, and technical stakeholders to clarify reporting requirements and success criteria. - Serve as a key liaison between internal teams and clients, tailoring communication to the audience for technical, operational, and leadership stakeholders. - Support ad hoc reporting and analysis requests. - Actively participate in user acceptance testing procedures in areas of assigned focus and responsibility. - Tools and Processes - Recommend data-driven improvements to operational data processes and reporting practices. - Share knowledge and best practices with peers and support team learning efforts. - Provide Tier 2 data integration and reporting support via Zendesk. - Perform special projects independently upon request or in support of independent initiatives. Qualifications - Bachelor’s degree preferred or additional relevant years’ experience required. - Mid-level: 2-5 years in reporting, analytics, data integration or related roles. - Strong understanding of Federal Data & Reporting and Compliance Standards. Requirements - Advanced proficiency in Excel (pivot tables, formulas, data analysis). - Experience with reporting tools (e.g. SAP (Business Objects), SQL, Power BI). - Knowledge of SQL for querying databases. - Strong analytical and problem-solving skills. - Excellent attention to detail. - Effective communication and presentation skills. - Flexible, self-starter possessing intellectual curiosity. - Organizational and time management skills. - Commitment to exceptional client service. Benefits - Compensation range: $73,000 - $90,000. - Medical and dental care benefits. - 401k. - PTO. - Parental leave. - Bereavement leave.

Role Description The Data Analyst is responsible for translating complex data into actionable insights that support decision-making across Astound Broadband. This role bridges technical data expertise with strong business acumen, partnering closely with cross-functional teams to deliver end-to-end analysis, performance tracking, and executive-ready reporting. The ideal candidate is comfortable working with large datasets, developing Tableau dashboards, and uncovering the “why” behind business performance while operating in a fast-paced, results-driven environment. - Conduct advanced analysis on large and complex datasets to address business questions, performance trends, and operational challenges. - Extract meaningful insights from diverse data sources, focusing on both performance outcomes and root-cause drivers. - Identify, define, and monitor key performance indicators (KPIs) across functional areas to assess business health. - Develop and enhance recurring and ad hoc reports to support leadership, operations, finance, and commercial teams. - Build, maintain, and optimize Tableau dashboards and visualizations to clearly communicate insights to stakeholders. - Develop automated analytical tools, including queries, dashboards, and presentation outputs, to support ongoing business monitoring and self-service analytics. - Partner with technical teams to troubleshoot data issues, validate logic, and support backend data pipelines as needed. Business Partnership & Stakeholder Communication: - Collaborate with cross-functional partners to understand business needs and deliver complete, end-to-end analytical solutions. - Present findings, recommendations, and performance updates to management and senior leadership in a clear, concise, and actionable manner. - Support business cases and evaluate the impact of operational initiatives, pricing changes, and strategic programs. - Other duties as assigned. Qualifications - 3+ years of experience in data analysis, including work with large datasets, KPIs, dashboards, and performance reporting. - Experience with SQL and relational databases, including Oracle or similar enterprise data platforms. - Experience building, maintaining, and optimizing dashboards and reports in Tableau or similar data visualization tool. - Proficiency with spreadsheets and analytical techniques used to validate, reconcile, and interpret data. - Strong collaboration skills with the ability to work effectively across technical and non-technical teams. - Demonstrated problem-solving, analytical thinking, and attention to detail. - Demonstrated ability to effectively present complex data and analytical findings to members of the leadership team. - Exposure to telecommunications, broadband, or subscription-based business models. - Understanding of how enterprise systems and data pipelines integrate to support reporting and analytics. Requirements - Bachelor’s degree in analytics, finance, or a related field. Benefits - 401k retirement plan, with employer match. - Insurance options including: medical, dental, vision, life and STD insurance. - Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization. - Floating Holiday: 40 hours per year. - Paid Holidays: 7 days per year. - Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws. - Tuition reimbursement program. - Employee discount program. - *Benefits listed above are for regular full-time position. Company Description Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences. Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts—ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.

Provide advice to enhance data quality and compliance reporting while collaborating on data collection and analysis. Conduct research to produce validated reports and manage sensitive information with accuracy and discretion.

SSA Holdings is looking for a talented Director of IT- Data, Analytics and AI to join our team! All applications should be submitted within 7-days following posting of the job; applications will be prioritized based upon time submitted and may not be reviewed beyond this time. The employer reserves the right to shorten or expand this timeframe as necessary to the job scope. Job Title: Director of IT- Data, Analytics and AI Reports to: VP, Data and Analytics WHO WE ARE: For more than 50 years, SSA has partnered with cultural attractions to design the hospitality experience journey, freeing our partners to remain mission-focused. We bring together admissions, culinary, and retail with innovation and human connection to shape a seamless guest journey. Our focus is on people, innovation, and operational intelligence as a means to create special moments with lasting impact. We call it 452 Hospitality, the foundation of how we serve our partners and their communities. JOB SUMMARY: The Director of IT - Data, Analytics and AI with a strong data Analytics and AI will play a pivotal role in delivering our next-generation data and AI solutions. In this role, you will lead a team of employees and consultants with a primary focus on delivering data and AI solution deployment. You will oversee the development and management of data and features pipelines, ensuring they are robust, scalable, and reliable. This is an ideal opportunity for a hands-on data analytics leader to apply technical, leadership, and problem-solving skills to deliver high-quality solution. This is a hands-on, player-coach Director role, combining technical leadership with direct contribution to architecture, development, and deployment of data and AI solutions. Your role will involve not only technical leadership and mentoring but also actively contributing to coding, architectural decisions, and data analytics strategy. You will guide your team through complex deployments, from planning to execution, ensuring that data and AI solutions are effectively integrated and aligned with goals. The candidate must be based in the United States. RESPONSIBILITIES - Lead the configuration, deployment, and maintenance of data and AI solutions on SSA Data and AI platforms to support multiple use cases. - Supervise and mentor the local and distributed data engineering and data analytics team, ensuring best practices in Data / AI architecture, pipeline development, and deployment. - Contribute hands-on to design, coding, code reviews, and technical decision-making, ensuring scalability and performance. - Work closely with internal customers and partners to advise on data engineering and AI best practices - Lead critical projects, managing engineering and analytics resources, project timelines, and customer engagement. - Provide technical guidance and support for complex enterprise data integrations with third-party systems (e.g., AI platforms, data providers, decision engines). - Ensure compliance with data governance and security protocols when handling sensitive data. - Develop and maintain documentation for solutions and business processes related to data engineering and analytics workflows. - Other duties as required. QUALIFICATIONS - Bachelor's degree or higher in Computer Science, Data Engineering, or quantitative data science related fields. Equivalent work experience is also highly valued. - 7–12 years of experience with at least 3–5 years in a technical leadership or player-coach role. - Strong leadership skills, including the ability to mentor and motivate a team, lead through change, and drive outcomes. - Experience in designing and deploying end to end AI solutions using cloud native technologies and modern AI stack, including Gen AI. - Expertise in designing, building, and optimizing ETL/ELT data pipelines and AI solutions - Deep knowledge of cloud services, particularly Azure, and their role in data engineering. - Hands-on experience in either advanced data engineering or applied data science, with the ability to guide architectural and analytical decisions across both. - Strong ability to collaborate with cross-functional teams, delivering technical solutions that meet business needs. - Proven experience in unit testing, integration testing, and engineering best practices to ensure high-quality code. - Familiarity with agile project management tools (JIRA, Confluence, etc.) and methodologies. - Experience with data visualization and analytics tools such as Power BI, Looker, and Tableau. - Strong communicator and problem solver, comfortable working in distributed teams. This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. SSA reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technological developments) Compensation and Benefits - Full-Time, Exempt. - $75 monthly cell phone stipend. - Bonus eligible based on company performance and guidelines outlined by your manager. - Flex Time Off: no accruals; employees are encouraged to schedule time off as needed within business scope. - Medical, Dental, Vision, Life Insurance and other voluntary benefits for you and your family; employee premiums applicable. - Participation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods). - Short-Term Disability and Long-Term Disability, employer sponsored; scaled-salary pay following submission and approval of leave. - Parental Leave: Birthing Parent Plan covers up to (6-8) weeks fully paid leave, based on the birthing event. - SSA Paid Benefit: Up to 120 hours of Paid Leave for qualifying reasons, including Parental Bonding and your family’s serious medical conditions. - Up to 5 days Paid Bereavement Leave. - On-Demand Pay Program: Get access to a portion of earned wages before payday. - Meal Plan & Employee Discounts where applicable. - Paid sick leave is provided in accordance with applicable state and local laws. Accrual rates, caps, and usage rules vary by location. Locations include: Arizona, California, Chicago, Pittsburgh, Connecticut, Illinois, Massachusetts, Michigan, Minnesota, Missouri, New Mexico, New York, Rhode Island, Washington, D.C.. Colorado: Employees accrue 1 hour of paid sick leave for every 30 hours worked, up to 48 hours per year, under the Healthy Families and Workplaces Act (HFWA). Maryland: Employees accrue at least 1 hour of paid sick and safe leave for every 30 hours worked, up to 40 hours per 0year, as required under the Maryland Healthy Working Families Act. Washington: Employees accrue 1 hour of paid sick leave for every 40 hours worked, in accordance with the Seattle Paid Sick and Safe Time. SSA Holdings and its affiliated companies, including SSA Group, A&F Souvenir, Cinchio Solutions, and Behavioral Essentials, are equal opportunity employers. We are committed to diversity and inclusion in our hiring practices and welcome applicants from all backgrounds. A diverse team strengthens our collective impact. All California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice ("Notice"). San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the "Fair Chance Ordinance - Know Your Rights" document for more information. By submitting your job application, you agree you have reviewed the "Fair Chance Ordinance - Know Your Rights" document.