• The Support Representative will make outbound phone calls, handle inbound phone calls, emails, and chat sessions directly from our customers, stores and vendors. (This includes providing service and solutions as it relates to the business) • Identify opportunities and point our customers in the proper direction for resolution • Log all contacts and calls and document all interactions in Salesforce. Create work orders and service events using our systems • Utilize the different levels of the organization to ensure great customer service is always reached. • Communicate professionally to our customers and speak in terms that can be understood. Provide options and sales opportunities when the situation requires it as well as closing and processing sales through the Staples systems • The Support Representative will be working from home and must have the required workspace and reliable high-speed internet

Debit Card Dispute Specialist  Pensacola, FL Type: Contract Experience: 0 Category: Accounting & Finance Contractor Work Model: Hybrid Brand: System One Job ID: 349657 Location: Pensacola, FL, Winchester, VA Type: Contract Contractor Work Model: Hybrid – onsite and remote Hours: 40.0 Responsibilities • Review, process and resolve routine Debit Card dispute cases by applying Federal/Visa/Regional network regulations and policies and procedures • Research moderately complex adjustments and complete documentation from financial institutions, processors and acquirers to construct cases to be filed against these organizations • Request information and documentation to clarify details or resolve routine dispute cases within mandated time frames and regulations • Make decisions and recommendations within authorized monetary limits • Document, track, monitor arbitration and compliance in routine cases for progress to prevent or minimize financial loss to members and/or client • Execute general ledger entries for each case for project balances at the end of each month • Research and complete assigned cases by reviewing Dispute Case Management Systems, Visa databases, Client, Acquirer and Issuer systems, RDR, Visa Online, On-Demand and Online Communication tools • Identify transactions where chargebacks can be applied and resolve provisional credit adjustments • Research, review and provide basic analysis of member claims, related transactions, circumstances and actions surrounding the claim and determine corrective action to resolve corrections • Review moderately complex dispute cases and research account history/card activity to credit back invalid charges to member accounts or to chargeback financial institutions, processors and acquirers • Complete basic routine account investigations and respond to actions generated by other financial institutions such as good faith collections, pre-arbitration/pre-compliance cases, chargebacks and representments • Scan chargeback documentation into system, record account actions and case development • Resolve routine claims for PIN-based debit card cash and purchase transactions and complex dispute and chargeback issues • Initiate and/or respond to communication with members, vendors and other financial institutions • Stay informed of business environment, financial services, regulatory business conditions and newest developments and incorporate these into operations • Manage and adhere to Regulatory Guidelines and Consumer Protection requirements • Provide guidance and assist in training new Level I specialists • Perform other duties as assigned Requirements • Familiarity with day-to-day PIN-based dispute or signature-based chargeback regulations, processes, procedures and systems • Exposure to accounting, research or auditing techniques and methods in a financial institution • Experience in assimilating information, analyzing facts and developing logical conclusions • Experience in financial transaction/processing related responsibilities • Exposure to internal auditing, compliance, programming or modeling • Working knowledge of compliance and regulations related to debit card disputes • Ability to handle multiple tasks simultaneously with a high degree of accuracy • Experience in working in a high-volume, fast-paced environment • Effective member/customer service skills • Effective skill following interpretations in applying relevant regulations/instructions, procedures, policies and regulations • Effective skill navigating multiple screens and PC applications and adapting to new technologies • Effective skill exercising initiative and using sound judgment to make sound decisions • Effective skill interacting tactfully and effectively in difficult situations • Basic database and presentation software skills • Effective organizational, planning and time management skills • Basic research, analytical and problem solving skills

Title:Customer Service Representative Location: Owensboro, KY, United States of America Work Type: Part Time, Onsite $13.21 - $13.21 Job Description: (PT) (Green River Intra-County Transit System) Job Skills / Requirements Starting wages: $13.21 hourly. Will perform day-to-day customer service objectives and passenger trip reservations in a professional and compassionate manner. Will assist in the operations of GRITS, program development, and writing in this field. Must be detail orientated, able to multi-task in a fast paced office environment, and have general knowledge of computer applications. Experience with use of multi-line phone, data-entry, and familiarity with Owensboro and surrounding counties is preferred. Pre-employment and random drug/alcohol testing is required. A high School diploma or GED is required. An associate degree with one year of experience in a transportation related area is preferred. Education Requirements (All) High school diploma/GED required This job reports to the Call Center Manager This is a Part-Time position 1st Shift. Relocation is not provided and travel is not required

Mercier Consultancy MD is pleased to announce openings for Dutch Speaking Customer Support Representatives in Sofia. This is an excellent opportunity for individuals fluent in Dutch to join a dynamic team focused on delivering outstanding customer service. In this role, you will be responsible for assisting Dutch-speaking clients, addressing their inquiries, and ensuring a seamless and positive customer experience. Key Responsibilities - Respond to customer inquiries from Dutch-speaking clients via phone, email, and live chat. - Provide accurate information regarding products and services. - Resolve customer issues efficiently and professionally, ensuring high satisfaction. - Maintain detailed records of customer interactions and cases. - Collaborate with other departments to improve service quality and customer experience. - Stay updated on company products, policies, and procedures to provide informed support.