• Provide technical support to all customers using a ticket-based case tracking system and knowledge base • Maintain, update, and implement changes to client websites • Handle customer requests via chat, email, and inbound/outbound calls • Solve customer problems in a reasonable time frame • Provide education/coaching to customers and co-workers • Participate in training sessions on new web technologies and product features • Create content for the Dealer Spike Knowledge Base • Work with peers and supervisors to resolve low-level escalations • Deliver a technical support experience that delights customers

• Provide technical support to all customers using a ticket-based case tracking system • Maintain, update, and implement changes to client websites using HTML, CSS / LESS, and JavaScript (jQuery library) • Solve customer problems in a reasonable time frame • Provide Dealer Spike website platform education/coaching to customers and co-workers as needed • Create content for the Dealer Spike Knowledge Base (internal and customer-facing)

About seoClarity seoClarity is the technology leader in Search Engine Optimization (SEO) marketing analytics. Founded in 2004, we are bootstrapped, profitable, and have a track record of sustainable growth. Our technology platform and services help the world’s best and biggest brands optimize their website content so they can be found online and connect to their customers. We process petabytes of data to provide actionable insights that drive revenue for enterprise organizations. Job Summary & Responsibilities Technical Account Manager is to ensure customer success, focusing both on reactive support and proactive services to enable the client to deploy their seoClarity Solution successfully. The TAM is the point of contact for internal teams providing technical expertise and guidance. The TAM provides product functionality, technical and implementation expertise by delivering a combination of consulting and project management skills. What you will be doing - Assist with implementation and configuration of seoClarity Product to new and existing clients; - Assist with escalation of technical platform issues; - Help to identify areas of the platform for enhancement and improvements; - Partner with development team and product team to help resolve the platform problems and implement platform enhancements; - Responsible for reactive platform messaging (internal & external); - Provide superior customer service and be willing to ensure internal clients’ needs are met, and expectations are exceeded; - Participate in account manager client meetings and help add technical clarity around platform issues, software updates, and onboarding new external customers. Requirements The Ideal Candidate: - Experience implementing a SaaS or Cloud based Product Service; - Previous experience with Adobe Analytics, Google Analytics, DART or any other analytic software; - Possesses the ability to understand complex technical concepts, and then train external users on those concepts; - Experience running meetings and webinars (i.e. GoToMeeting, WebEx, etc.); - Advanced Excel Skills; - Must be a team player and build good working relationships across all functions; - Strong background in a dynamic, problem solving, customer service environment; - Outstanding verbal and written communication skills; - Ability to work in a fast-paced environment with multiple projects under tight deadlines; - Ability to articulate technical issues in a meaningful way to both teams and executive level management. Benefits Compensation - Base Salary Range: $50,000 – $60,000 per year. - Actual compensation offered will be determined by factors such as the candidate’s specific skills, years of relevant experience, and technical proficiency. - Paid Time Off - Work from home - Paid Holidays - 401k with company matching - Employee Stock Options - Company paid life insurance - Free coffee and snack pantry - Room for growth

At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe. SUMMARY The Lead DFx Support Engineer is a hands-on individual contributor responsible for driving manufacturability, assembly, serviceability and quality excellence across complex electrical and electromechanical products. This role provides authoritative Design for X leadership from early concept through NPI, production and sustaining phases, ensuring design intent translates into robust, scalable and repeatable factory execution. The position requires deep experience with manufacturing environments, tolerance management, and standardization strategies, along with the ability to influence design decisions across engineering, manufacturing, quality and supply chain organizations. The Lead DFx Support Engineer proactively identifies systemic risks, drives design improvements upstream and materially reduces manufacturing driven engineering changes, cost and field corrections. Job Title: Lead DFX Engineer Organization: Data Center Infrastructure Team Location: Austin, TX - or Remote* *Requires up to 25% domestic and/or international travel (rare) KEY RESPONSIBILITIES DFx Leadership & Manufacturing Readiness - Provide senior‑level DFx guidance to ensure designs are optimized for manufacturability, assembly efficiency, service access, and long‑term quality. - Lead DFx evaluations during concept, design reviews and release readiness activities, identifying risks before product release. - Establish clear, actionable manufacturability requirements aligned to factory capabilities, takt time and quality objectives. Standardization & Design Robustness - Drive cross program standardization and part rationalization initiatives to reduce variation, cost and supply chain risk. - Influence architectural and layout decisions to promote reuse of proven components, wiring practices and panel designs. - Champion robust design principles that minimize sensitivity to tolerance variation and assembly variability. Tolerance Management & Assembly Feasibility - Lead tolerance stack-up analysis and assembly feasibility assessments in coordination with mechanical and manufacturing engineering. - Identify fit, clearance, and accessibility risks that could impact yield, serviceability or safety. - Recommend and validate design changes that improve assembly robustness and repeatability. Manufacturing Feedback Integration & Change Reduction - Serve as the senior technical conduit for manufacturing feedback, ensuring production learnings are systematically fed back into design standards. - Proactively reduce manufacturing driven ECRs/ECNs by resolving producibility concerns prior to design release. - Support root cause analysis of recurring manufacturing or quality issues and drive corrective and preventative design actions. Cross Functional Technical Influence - Partner with manufacturing engineering, quality, supply chain, and production leaders during prototype builds, pilot runs and production ramp ups. - Mentor junior engineers on DFx best practices and manufacturing aware design approaches. - Contribute to continuous improvement of enterprise DFx processes, guidelines and release criteria. Required Qualifications - Bachelor’s degree in Electrical Engineering, Mechanical Engineering, Manufacturing Engineering or related engineering discipline. - Typically 8+ years of experience in DFx, manufacturing focused design, production engineering, or related roles supporting industrial or infrastructure class equipment. - Proven ability to evaluate complex designs and influence design direction to improve manufacturability and quality. - Deep understanding of tolerance management, assembly processes and production system constraints. - Demonstrated ability to independently lead DFx efforts and influence cross functional teams without direct authority. Preferred Experience - Experience supporting power and cooling equipment such as switchgear, PDCs, CDUs, transformers, chillers or similar mission critical infrastructure. - Hands‑on experience in factory environments supporting prototype builds, NPI and high mix or low volume production. - Strong familiarity with electrical panel construction, wiring methods, labeling standards and industrial assembly practices. - Experience working within PLM systems and formal engineering change processes. - Track record of reducing manufacturing driven ECRs/ECNs and improving production yield or cycle time through design changes. Core Competencies - Senior level DFx judgment and technical influence - Strong manufacturing and factory execution awareness - Proactive risk identification and mitigation - Bias toward standardization, robustness and scalability - Effective cross‑functional leadership without managerial authority - High ownership, accountability and attention to detail About the Data Center Infrastructure (DCI) Team: The DCI team consists of technical subject matter experts who specialize in end-to-end large scale physical infrastructure that powers and enables modern data centers. This includes power distribution systems such as transformers, substations, generators, switchgear, switch panels, busways, ATS units, EDPM, BMS systems, and control panels, as well as cooling solutions ranging from traditional evaporative and indirect cooling systems to emerging liquid cooling technologies including chillers, heat exchangers, CDUs, pumps, and secondary fluid networks. The team also addresses the mechanical structures that house these systems - hot aisle containment, steel enclosures, blanking panels, cable trays, and fiber and networking infrastructure. The DCI team operates as a cross-industry center of excellence, partnering primarily with various cloud providers across the industry. Team members function as deeply technical subject matter experts who engage directly with customers and supply chain partners to assess requirements, identify challenges, and design infrastructure solutions end-to-end. The ideal contributor brings engineering-level expertise in either power or cooling disciplines, a working knowledge of the full infrastructure dependency chain, and the ability to The pay range for this role is $105,100 - $189,200. Job-related, non-discriminatory factors used to determine the actual offered rate include qualifications and experience, geographic location, education, external market data, and consideration of internal equity. The anticipated close date of this job requisition is: May 31, 2026. As part of the total rewards package, this position is eligible for a short-term incentive based on performance. In addition, Jabil offers benefits to enhance your health, wealth, and resilient self. These include medical, dental, and vision insurance plans; paid time off accruing at a rate of 3.07 hours during your first year of employment; 4 weeks of paid parental leave; in 2026, 11 company-paid holidays (9 fixed holidays and 2 optional floating holidays), subject to change yearly; 401(k) retirement plan; and employee stock purchase plan. BE AWARE OF FRAUD: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a jabil.com e-mail address; direct phone call from a member of the Jabil team; or direct e-mail with a jabil.com e-mail address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number, birth certificate, financial institution, driver’s license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft, contact the Federal Bureau of Investigations internet crime hotline (www.ic3.gov), the Federal Trade Commission identity theft hotline (www.identitytheft.gov) and/or your local police department. Any scam job listings should be reported to whatever website it was posted in. Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law. Accessibility Accommodation If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Jabil.com/Careers site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to Always_Accessible@Jabil.com or calling 727-803-7988 with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail or phone number. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to. #whereyoubelong #AWorldofPossibilities