Role Description Reporting to the Operations Support Manager, the Business Operations Associate helps manage key business processes and supports a variety of departments within the organization including Accounts Receivable, Staffing, Business Development, Finance, and Payroll. This position plays a critical role in managing customer relations to both internal and external customers, preparing accurate timesheet and invoices, while providing high-level administrative support to field technicians, team members, and other leadership staff. - Act as primary point of contact for field technicians and communicates effectively regarding projects and employee needs. - Provide high-level administrative support and assistance to field technicians, leadership staff, and/or other team members. - Perform clerical and administrative tasks in an organized and error-free manner. - Ensure field technicians have the tools they need to enter time/expenses/adjustments, etc. and assist employees as needed in entry of time/expense/adjustments, etc. - Understand how to utilize various payroll and HRIS software programs such as Paylocity, Phoenix, etc. - Responsible for setting up field technicians in Paylocity (assign job codes based on other system software interfaces, create job codes as necessary, and assign appropriate payroll policies). - Review POs, Contracts, etc., provided by Business Development and set up invoice templates accordingly, to include bill rates, etc. - Generate and maintain invoicing templates, training transcripts and process flow documents for primary assigned accounts. - Ensure invoice template formulas are accurate, and that invoice tracker information is updated to ensure accurate accounting and no revenue loss resulting from inaccurate invoices. - Provide peer review of counterparts’ invoicing templates, training transcripts, and process flow documents. - Notify key stakeholders when a PO or Contract total has been invoiced to within 20% remaining value so that change notices or new POs can be initiated. - Track allocated funds and maintain communication with Operations, Finance and Business Development regarding outstanding POs and/or Change Notices. - Ability to understand customers’ travel and expense policies and assist resources with any issue resolution relating to the policies. - Review and approve employee expense reports, ensuring compliance with applicable travel policies. - Must identify and resolve issues/problems that arise with an internal and external customer first approach. - Initiate timecard details and ensure reports are accurate before submission to clients and management for approval. - Generate and maintain field personnel resumes based on completed company project assignments. - Perform other related duties as assigned. Qualifications - Excellent verbal and written communication skills. - Excellent organizational skills and attention to detail. - Excellent time management skills with a proven ability to meet deadlines. - Ability to identify and resolve issues and challenges as they arise. - Displays a kind, welcoming/can-do attitude, and approaches work tasks enthusiastically. - Must be flexible and able to adapt quickly to change. - Must possess the ability to coach others and receive coaching when appropriate. - Ability to function well in a high-paced and at times stressful environment. - Extremely proficient with Microsoft Office Suite or similar software with the ability to learn new or updated software. - Ability to work unsupervised, make decisions and solve routine problems independently, effectively, and creatively. - Desire to continuously learn, displaying a positive and flexible attitude toward growth and change as the organization evolves. Requirements - High school diploma or equivalent required. - Position level will be evaluated against the applicant’s years of related and relevant experience. - Business Operations Associate I: 6 months of related and relevant administrative experience. - Business Operations Associate II: 2 years of related and relevant administrative experience. - Business Operations Associate III: 4 years of related and relevant administrative experience. - Senior Business Operations Associate: 6 years of related and relevant administrative experience. Preferred Experience - Nuclear administrative experience. - Senior Management or Executive level administrative experience. - Associate or Bachelor’s degree. Physical Requirements - Position is remote and requires reliable high-speed internet access and ability to have an in-home work environment free of distractions. - Prolonged periods sitting at a desk and working on a computer.

Location Designation: Fully Remote Role Overview: We are seeking an experienced Digital Product Owner to lead the strategy, roadmap, and delivery of New Business Operations (NB Operations) modernization initiatives across Purchase Experience. This leader will have end-to-end ownership of the NB Operations product domain, including Annuity New Business (ANB), Suitability, TeleApp, Self-Complete Part 2, TIPS, TIDE, and Reg. 60. The role will drive modernization of these capabilities, ensuring a cohesive, scalable, and efficient experience across the new business lifecycle. The role is also responsible for leading and developing a team of Product Owners, setting strategic direction, making prioritization and design decisions, and ensuring outcomes are delivered with quality, accountability, and consistency. This position requires a strong strategic thinker, decision-maker, and people leader who can operate effectively in ambiguity, influence leaders across business and technology, and balance long-term modernization with near-term operational needs. What You’ll Do: Own Product Strategy, Roadmap & Prioritization • Define and champion the product vision for NB Operations capabilities across ANB, Suitability, TeleApp, SCP2, and supporting platforms. • Serve as the lead Product Owner for NB Operations modernization initiatives with accountability for outcomes. • Lead development and execution of the NB Operations roadmap aligned to operational needs and transformation goals. • Prioritize functionality, regulatory requirements, and enhancements based on value, risk, and capacity. • Act as a NB Operations subject matter expert guiding design and functional decisions. Lead and Develop a Product Team • Lead, coach, and develop a team of Product Owners supporting NB Operations capabilities. • Set clear expectations for ownership, accountability, and results. • Guide translation of business needs into scalable product solutions and backlogs. • Foster strong partnership across business and technology teams. Drive Cross-Functional Leadership, Influence & Alignment • Collaborate with stakeholders across NB Operations, Underwriting, Field Service, Technology, and Agency. • Influence decision-making by framing trade-offs and recommending solutions. • Align modernization priorities, sequencing, and integration opportunities. • Represent NB Ops in governance discussions and escalate risks proactively. Lead End-to-End Delivery with Accountability • Partner with teams to define epics, user stories, and acceptance criteria. • Ensure high-quality delivery across testing, operational readiness, and release. • Partner with support teams to resolve production issues impacting workflows. Champion Change Management & Adoption • Partner with change management across NB Operations, Field Service, Agency and Underwriting. • Partner with training and communications teams for rollout readiness. • Support pilots and phased implementations. • Communicate a clear modernization narrative to stakeholders. What You’ll Bring: • Demonstrated success leading product strategy, prioritization, and delivery in complex, cross-functional environments. • Experience managing and developing Product Owners or similar roles. • Experience in financial services, insurance, underwriting, or other regulated environments preferred. • Experience working in agile environments and partnering closely with technology teams. • Strong background leading initiatives with multiple stakeholders, dependencies, and competing priorities. #LI - EM1 #LI - REMOTE Pay Transparency Salary Range: $125,000 - $175,000 Overtime eligible: Exempt Discretionary bonus eligible: Yes Sales bonus eligible: No Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program. Company Overview At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact. Our diverse business portfolio creates opportunities to make a difference across industries and communities—inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you’ll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress. As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it. Our Benefits We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site. Our Commitment to Inclusion At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life’s leadership in this space.​ Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com. ​Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities. Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs. Job Requisition ID: 93705

• Drive complex, cross-functional projects and processes from scope to execution with limited guidance, managing priorities, milestones, and resource requirements. • Solve complex project-specific problems that have multiple potential solutions by identifying roadblocks, addressing inefficiencies, and building new processes to minimize future issues. • Design and implement project cadences and reporting frameworks to deliver effective operational rigor, ensuring progress is tracked against key business objectives. • Synthesize findings from quantitative and qualitative analysis into actionable insights that move projects forward, and communicate these recommendations in a structured manner to senior stakeholders. • Partner effectively with cross-functional teams and senior-level stakeholders to align resources, influence strategic direction, and integrate activities across adjacent workstreams. • Champion process improvement and innovation by evaluating existing approaches and scaling effective solutions across the business.

Business Operations Specialist Location: 2270 Rolling Run Dr (MDS070), Windsor Mill, USA, MD Hybrid Job Description: Type of Requisition: Pipeline Clearance Level Must Currently Possess: None Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: None Job Family: Administration Job Qualifications: Skills: Business Operations, Financial Management, Office Management, Program Reporting, Software Development Certifications: None Experience: 6 + years of related experience US Citizenship Required: No Job Description: Transform technology into opportunity as a Business Operations Specialist. A career in enterprise IT means connecting and enhancing the systems that matter most while you build valuable skills that will help you in your career. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate. GDIT’s success depends on a Business Operations Specialist to support analyses for program staff disciplines, such as business operations, human resources, publications and graphics, quality assurance, technical editing, and program administration for one of our federal customers in the DC metropolitan area. Responsibilities include, but are not limited to personnel functions, labor and cost reporting, document editing, process quality control, and pricing. Possesses general administrative and clerical abilities such as typing, scheduling, filing, timekeeping, presentation preparation, database entry, forms processing, and tracking and management of documentation. The successful candidate will be responsible for the successful completion of all financial management, contract, subcontract, procurement, quality control, and human resource and administrative activities related to the contract. Reports to the Program Director but must be able to work independently. Must possess a thorough knowledge of Government contracting provisions and constraints. HOW THE BUSINESS OPERATIONS SPECIALIST WILL MAKE AN IMPACT: - Performs complex evaluations of existing procedures, processes, techniques, models, and/or systems to resolve contractual issues and increase program efficiency - Coordinates task order changes, including, but not limited to, proposal pricing, scheduling, and budgeting - Assumes responsibility for Government-compliant invoicing and labor reporting - Develop studies and prepare charts, tables, and graphs to assist in analyzing problems - Manages financial analysis and preparation of monthly reports - Provides daily supervision and direction to the Business Operations Staff - Ensures task order, work assignment, work breakdown structures, and necessary levels of associated program reporting are established and maintained for each contract year Manages human resources processes and functions - Manages timekeeping, Resource Accounting System (RAS) reporting, and cost reporting processes and functions - Manage contractual functions such as contract certifications, implementation of contract changes, resolution of contractual issues, and accurate interpretation of contract terms and conditions - Manages procurement and subcontract processes and functions - Performs personnel and security/access functions such as processing new hires and departing employees, conducting orientation, benefits administration, issuing badges, processing applicable forms for networks and buildings access, ensuring contractors have proper clearance, scheduling finger printing, etc. - Performs cost and schedule analysis - Provides input to invoicing, financial reports, and procurement and subcontracts processes - Assists with pricing of task orders, work assignments, and proposed changes. - Prepares presentations, publications, and graphics - Manages quality control, quality assurance, and software process improvement (SPI) processes and functions - Assists with inventory and facilities control - Assists with technical and non-technical documentation editing and control - Performs basic functions, such as timekeeping, standard publications and graphics generation, ordering supplies, maintaining schedules - Assists business operations, human resources, and other program staff functions with database maintenance and reports generation - Performs forms generation and processing, including security forms, human resources forms, purchase requisitions, travel forms - Assists program management with a variety of office management and administrative tasks - Possesses superior oral and written communications skills to clearly and effectively convey issues, reports, and other deliverables to SSA counterparts. WHAT YOU’LL NEED TO SUCCEED: - Masters’ degree or higher - 6+ years’ experience managing contracts and/or program in a Federal IT or IT Acquisition environment, including experience in emerging technologies or Project Management Professional (PMP) or Federal Acquisition Certification for Program and Project Managers (FAC P/PM) - 6+ years’ experience with statement of work (SOW), contract monitoring (invoicing, obligations and expenditures), contract and program compliance, facilitating meetings, managing subcontractor performance and strong communication skills. - Strong experience with project management tools, such as Microsoft project or Broadcom Clarity PPM. Skilled in Microsoft suite of Products, Word, PowerPoint, Excel LOCATION: Hybrid (Periodic on-site support and customer meetings in Woodlawn, MD) GDIT IS YOUR PLACE: - 401K with company match - Comprehensive health and wellness packages - Internal mobility team dedicated to helping you own your career - Professional growth opportunities including paid education and certifications - Cutting-edge technology you can learn from - Rest and recharge with paid vacation and holidays The likely salary range for this position is $85,093 - $0. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range Scheduled Weekly Hours: 40 Travel Required: None Telecommuting Options: Hybrid Work Location: USA MD Woodlawn Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans