• Provide centralized training, coaching, and materials to AmeriCorps members, coaches, and in-state leaders to ensure fidelity to the Recovery Corps model. • Develop and update training content, program materials, and coaching standards in alignment with program updates and organizational strategy. • Equip state leaders with tools, resources, and technical expertise to support effective program implementation and communicate the value of Recovery Corps to partners and stakeholders. • Serve as a liaison for research studies and program innovations, ensuring smooth communication and integration of findings into practice. • Collect and analyze implementation data, feedback, and observation results to identify gaps, inform program improvements, and assess feasibility of new strategies. • Monitor external policy, legislation, and recovery trends to strategically position Recovery Corps within the national recovery landscape. • Collaborate with leadership to establish national implementation targets and monitor trends across states. • Support teams at all levels in using data to inform decision-making and drive continuous improvement. • Contribute subject matter expertise to support revenue strategies, workforce development initiatives, and career pathway opportunities for members. • Represent Recovery Corps as a content expert at meetings, conferences, and events.

• Drive regional consultation and implementation of national strategies related to member experience and site partnerships • Ensure consistent, high-quality execution of AmeriCorps programming across regions • Lead the design and implementation of member engagement, training, development, retention, and recognition strategies aligned with national standards • Build systems and infrastructure to advance member career pathways, including career exploration opportunities, professional skill-building (resume, interview, certification), and sector-based experiences • Collect and respond to member feedback to continuously improve experiences and outcomes • Track and analyze member and alumni career data, connecting success stories and workforce pathways to funding and revenue opportunities • Serve as a primary resource and coach for regional teams implementing member experience and site partnership strategies • Lead execution of site engagement processes including onboarding, training, agreements, monitoring, and compliance • Provide tools, coaching, and best practices to regional staff to strengthen site relationships and resolve partnership challenges while ensuring fidelity to national standards • Use data to identify trends, challenges, and opportunities, and collaborate with national leadership to refine strategies • Report on member experience, site partnership outcomes, and career development progress to senior leadership • Supervise staff and project leads, providing clear direction, coaching, and accountability to achieve strategic and performance goals.

• Design and own a scalable launch operating system (playbook, governance, and standard operating procedures) to improve readiness, speed, and cross-functional alignment • Implement launch intake, prioritization, and ownership models that locks scope, timelines, and Directly Responsible Individuals (DRIs) early to reduce rework and late-stage churn • Define and operationalize launch tiers, readiness gates, and planning milestones with clear entry/exit criteria, required artifacts, and executive decision points • Develop and maintain reusable launch templates (integrated plans, checklists, comms briefs, readiness reviews) that shorten planning cycles and raise quality • Lead stakeholder enablement and operating rhythms, including communications plans, review forums, and a single source of truth for launch status, risks, and decisions • Program-manage end-to-end product and solution launches, owning integrated plans, dependencies, and cross-functional execution across Marketing, Product, Engineering, Sales, Ops, and Support • Deliver crisp, actionable readiness and status reporting; proactively identify risks and tradeoffs, drive mitigations, and escalate early to protect dates and quality • Ensure downstream teams (Sales, Support, Operations, Customer Success) have timely enablement and deliverables to execute launches effectively • Scale launch execution through self-managed launch frameworks and enablement, including training, documentation, and feedback loops that drive adoption • Define and publish launch scorecards and success metrics; run post-launch retrospectives, translate insights into improvements, and leverage AI/technology to increase efficiency and quality

• Lead the strategic development and execution of payer policy analytics across UBC Patient Access Services business. • Establish and lead a new working committee for UBC Patient Access Services focused on developing and maintaining payer nuances using a robust suite of digital tools, AI and UBC wide expertise. • Lead the analysis and interpretation of payer policies across commercial, Medicare, and Medicaid plans for both medical and pharmacy benefits. • Develop and maintain a payer policy intelligence framework to monitor changes in coverage criteria, prior authorization requirements, and reimbursement trends. • Collaborate with internal and client stakeholders (e.g., Market Access, Reimbursement, Analytics, Clinical, and Regulatory teams) to translate payer insights into actionable strategies. • Serve as the product owner for UBC’s proprietary payer management platform working closely with IT to define the roadmap and enhancements. • Partner with UBC’s sales and business development team to create sales content, respond to RFPs and present UBC’s differentiated offering. • Lead the design and implementation of dashboards and reporting tools to track payer policy impact and access metrics from a UBC wide and program specific perspective. • Represent UBC in client QBRs to discuss payer-related discussions strategic guidance on market access and reimbursement optimization. • Support training and education initiatives for internal teams on payer policy trends and implications. • Provide mentorship, performance feedback, and professional development opportunities to a team of program specific payer analysts and reimbursement specialist.