Role Description The Customer Care Partner supports day-to-day customer service and order management activities by providing timely, accurate, and professional assistance to customers and internal teams. This role serves as a key point of contact for order inquiries, documentation, and coordination, ensuring customer requests are handled efficiently and in accordance with company procedures. The Customer Care Partner plays an important role in maintaining strong customer relationships, supporting order fulfillment, and contributing to a positive and consistent customer experience. - Support the customer onboarding process, ensuring a seamless transition from Sales and a fast time-to-value. - Manage all incoming customer inquiries, orders, and cases with speed, accuracy, and empathy. - Communicate proactively with customers, providing timely updates on order status, issue resolution, and requests. - Serve as the first line of defense for troubleshooting and resolving customer issues, taking full responsibility until the problem is solved. - Maintain meticulous and accurate records of all customer interactions and transactions in our systems. - Monitor customer health, identifying potential risks and opportunities for proactive engagement. - Prepare customer data and insights for sales-led Quarterly Business Reviews (QBRs) to help demonstrate value. - Handle escalations with a calm and professional demeanor, following defined procedures to ensure swift resolution. - Act as the voice of the customer, capturing and sharing valuable feedback with internal teams to drive business improvements. - Collaborate closely with Sales, Manufacturing, Purchasing, Shipping, Engineering, Quality, and Finance to ensure unified and exceptional customer experience. Qualifications - High school diploma or equivalent (required); associate or bachelor’s degree (preferred). - 1–3 years of experience in a customer service or call center environment. - Familiarity with CRM systems and practices (Epicor) is an advantage. - Proven experience in a customer service, support, or success role. - Experience using CRM and support ticketing software. - Outstanding written and verbal communication skills. - Strong problem-solving abilities and a talent for staying calm under pressure. - Meticulous attention to detail and a commitment to accuracy. Personal Attributes - Exceptional empathy and active listening skills, with an ability to connect with customers on a human level. - A proactive, can-do attitude and a relentless drive to see things through to completion. - A collaborative spirit and the ability to work effectively across multiple departments. Working Conditions/ Physical Requirements - Primarily performed in a professional office setting or remote/home office environment. - Schedule: Standard business hours, with occasional overtime during peak periods (e.g., month-end, quarter-end, or audits). - Team Interaction: Frequent interaction with cross-functional teams via email, video calls, and collaboration platforms (e.g., Slack, Microsoft Teams). - Stress Level: Moderate; deadlines and data accuracy expectations may require focused attention and time management. - Prolonged periods sitting at a desk and working on a computer. - Repetitive tasks like data entry and document review. - Occasional lifting of files or boxes (usually under 20 lbs.), if handling paper records.

Location: Australia Job Description: Customer Resolution Officer Clerk Grade: 5/6 Salary: Clerk Grade 5/6, base salary $99,938 - $110,271 per annum plus superannuation Employment Type: Ongoing, Full-time Hybrid work arrangements, Sydney CBD - McKell Building, Parramatta or Gosford. Office attendance required 2-3 days per week. This role sits within the NSW Fair Trading, Rental Branch in the Customer Resolution team. An exciting opportunity has arisen within NSW Fair Trading for a Customer Resolution Officer. We're seeking a proactive and skilled individual who can manage complex customer complaints with professionalism, empathy, and sound judgement. You will play a key role in supporting fair, transparent, and timely outcomes for consumers and businesses through expert case management and stakeholder engagement. Be Part of the Future of Fair Trading NSW Fair Trading is working to ensure safe marketplaces for goods, services and homes in NSW. At NSW Fair Trading, we've been on an exciting journey of transformation - reimagining how we deliver for the people and communities of NSW. Through our recent organisational realignment, we've built a new operating model designed to put customers at the centre of everything we do, strengthen our regulatory impact, and enable our people to thrive. We're creating a more modern, responsive and risk-based Fair Trading - one that understands the needs of people and businesses, embraces collaboration and innovation, and delivers better outcomes across the rental, strata, property and consumer markets we serve. This next phase brings new and exciting opportunities to join us in shaping "the new way" - where you can help design smarter regulation, improve customer experiences, and make a real difference for the people of NSW. About the Team These roles sit within NSW Fair Trading, Rental Branch as part of the Customer Resolution Team which sits within the Compliance and Resolution Directorate. The team's objective is to resolve complaints and enquiries fairly and promptly, provide dispute resolution and mediation services, where needed, and use insights to improve the rental system. The team works collaboratively to build trust in the rental system by resolving complaints fairly and consistently, while also supporting the early identification of poor conduct to support fair outcomes across the rental sector. If you're someone who: Thinks deeply about the needs of people and communities Is motivated by great outcomes, not just processes, and Wants to be part of an organisation that's transforming how regulation works …then there's a place for you in our future. Join us as we build a Fair Trading that's fit for the future - one that's customer-centred, evidence-driven, and proudly focused on public value. About the Role NSW Fair Trading is looking for driven and passionate people who want to make a difference for the people of NSW. What You'll Do - Manage customer complaints and enquiries, applying dispute resolution principles and legislative frameworks. - Maintain accurate case documentation to ensure transparency and accountability. - Engage proactively with traders and customers to achieve sustainable resolution outcomes. - Provide guidance as a subject matter expert on legislative rights and responsibilities to support informed decision-making. - Identify trends and contribute to the enhancement of complaint handling practices and continuous improvement initiatives. To Be Successful in This Role You Will Have - Strong communication, negotiation, and analytical skills. - Demonstrated experience in dispute resolution and case management. - Ability to interpret and apply relevant legislation and policy frameworks. - Proven ability to manage competing priorities and deliver quality outcomes. - Commitment to fairness, professionalism, and customer service excellence. Essential Criteria - Demonstrated experience delivering customer resolution or dispute management services. - Strong legislative knowledge and ability to apply regulatory frameworks. - Proven ability to analyse complex issues and recommend appropriate solutions. - Excellent communication and stakeholder engagement skills. Salary Grade 5/6, with the base salary for this role starting at $99938 base plus superannuation Click Here to access the Role Description. For enquiries relating to recruitment please contact Jessica Love via jessica.love@customerservice.nsw.gov.au. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: Monday 4th May 2026 (9:59am) Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here. We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact jessica.love@customerservice.nsw.gov.au or 02 9494 8351. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process Application contact details If you have questions or would like to learn more about this role, please reach out to the contact below: ContactJessica LoveContact emailjessica.love@customerservice.nsw.gov.auApplication close date04 May 2026 at 10:00am

Title: Senior Peer Support Worker (Health Education Officer Grad/Non Grad) - Macarthur Safeguards - Temp FT Location: Australia Job Description: Requisition ID: REQ657207 Employment Type: Temporary Full Time ,38 hours per week until June 2027 Remuneration: Dependent on Qualification - Health Education Officer Grad : $1,424.45 - $2,275.91 per week - Health Education Officer Non Grad : $1,245.43 - $1,801.00 Per week In addition to base salary, all roles attract 12% Superannuation + Salary Packaging Location: Macarthur Mental Health Centre, Campbelltown Applications close: 03/05/2026 Contact: Dajana Mandic on (02) 4621 5000 |dajana.mandic@health.nsw.gov.au Our Community Mental Health (CMH) Team is dedicated to creating a supportive environment where staff are empowered to thrive. Achieve Something Great The Macarthur Safeguards Team is seeking an experienced Senior Peer Support Worker to bring lived experience expertise into a, community-based child and adolescent mental health service. Safeguards supports children and young people aged 0-17 experiencing acute mental distress, providing timely assessment, brief interventions, and coordinated care to help stabilise crises and strengthen ongoing supports. As a Senior Peer Support Worker, you will play a key role in delivering recovery-oriented, trauma-informed peer support to young people and their families, both face-to-face and via telehealth. Guided by the Elevating Lived Experience Expertise Framework, you will model hope, share recovery strategies, promote social inclusion, and support young people to navigate mental health services and community supports. This senior role also contributes to the leadership, mentoring, and supervision of peer workers, supporting the growth and integration of lived experience practice within the Safeguards service and the broader Mental Health Service. Are You the Right Fit? The ideal candidate is a skilled and values-driven peer professional with lived experience of mental health challenges and recovery, and a strong commitment to ethical peer practice. You bring a deep understanding of recovery-oriented care, the ability to build trust and rapport with children, adolescents, and families, and confidence working within multidisciplinary clinical teams. You will thrive in this role if you have: - Demonstrated experience providing direct peer support, advocacy, and recovery-focused interventions - The ability to role model hope, resilience, and self-determination through intentional use of lived experience - Leadership capability, including experience supporting, supervising, or mentoring peer workers - Strong communication skills and the ability to navigate mental health systems and community services - A commitment to collaborative practice, reflective supervision, and continuous service improvement This role suits someone who is passionate about embedding lived experience leadership within child and youth mental health, and who is motivated to support both individual recovery journeys and the development of the peer workforce. Selection Criteria To help us assess your suitability for the role, please tell us as much as you can about yourself in response to the questions below. - Recognized Degree or other qualification deemed appropriate by the employer. Certificate IV in Mental Health Peer work or willingness to work towards completing. Lived experience of life interrupting mental distress/mental health problem or disorder and a willingness to share as part of your work. - Describe how you use your own lived experience, within a trauma informed and recovery oriented framework, to engage and support young people (12 years and over) experiencing mental distress and their families. - Provide an example of how you have contributed to leadership, service development, and quality improvement within a multidisciplinary mental health setting, using lived experience expertise. - Applicants must possess an Australian C-Class driver's license (including P1 or P2). Those who hold a C class license (P1 or P2 included) from a state other than NSW must obtain a NSW C class (P1 or P2 included) license within three months of appointment. Learner's licenses are not permitted. If you'd like more details, we're here to help. - Position Information - Applicants will be assessed against the criteria in the Position Description. - How to Apply - Read our application guide and tips for improving your application. - Diversity, Culture & Inclusion - We are proud to be an equal opportunity employer dedicated to accessibility and a supportive recruitment experience. If you require adjustments or assistance during the application process, please contact SWSLHDJobs@health.nsw.gov.au - We value the diverse backgrounds, experiences, and perspectives of our workforce and are committed to fostering a respectful and welcoming environment. We strongly encourage applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, neurodivergent individuals, those from Refugee, multicultural and multifaith backgrounds, and members of the LGBTQI+ community. - Aboriginal Workforce - For Aboriginal candidates who would like to talk to our Aboriginal Workforce Team, please contact SWSLHD-AboriginalWorkforce@health.nsw.gov.au. Support is also available through the Stepping Up website. More Than Just a Job - Why Work With Us? - Financial Perks - 12% superannuation - Salary packaging and novated leasing via Smart Salary - Annual leave with 17.5% leave loading (for full-time and part-time staff) - One extra day off each month for full-time employees - Work-Life Balance - Flexible work options, including hybrid and varied hours (depending on the role) - Paid maternity and parental leave - Generous leave options like long service and carers leave - Grow Your Career - Access to learning opportunities through our dedicated Education and Organisational Development team, who support staff with training, workshops, and career development programs. - Health & Wellbeing - Discounted gym membership through Fitness Passport - Free and confidential support for staff and their families via our Staff Wellbeing and Support Service (EAP) - Wellbeing programs that promote mental health, resilience, and balance Additional Information - Temporary visa holders - May be considered if no suitable citizen or permanent resident is found. - Vaccination Requirements - All staff must meet NSW Health's vaccination and screening requirements before starting. - Child Safe Employment South Western Sydney Local Health District is dedicated to fostering a child-safe environment that respects and upholds the rights of children and young people, aligned with NSW Health's commitment to implementing the Child Safe Standards. We aim to ensure that children and young people feel safe, supported, and included in their care. All current and prospective staff are expected to prioritise the safety, welfare, and well-being of children and young people, actively working to protect them from harm and abuse.

Provide exceptional customer service by managing communication via phone, email, and chat, resolving queries, and maintaining accurate records while fostering strong relationships with clients to enhance their experience.