Role Description The Customer Service Representative for Greenhouse Megastore responds to inquiries from customers regarding order status, delivery, or product complaints. - Answers inbound phone calls, emails, or website queries from customers, evaluates their needs and determines appropriate actions. - Investigates customer order status with warehouse, vendor for direct ship orders, or freight carrier for delivery status, and responds to customer accordingly. - Monitors and coordinates product returns with customer, warehouse and logistics. - Assesses damage or incomplete shipment claims to apply appropriate credit, return or destroy procedures. - Processes product returns or write-offs and issues customer refunds or credit memos. - Takes responsibility for and follows through on open customer issues ensuring timely response. - Documents details of each customer inquiry and their resolution on system platforms. - Communicates website functional issues to web designer. - Monitors social media sites for questions or comments, prepares and posts responses. Qualifications - High School Diploma with a minimum of 3 years of experience in a customer-facing role required. - Experience in a business to consumer environment. - Interpersonal and customer service skills to ensure positive interactions with customers. - Ability to diagnose problems and select solutions from a range of options. - Good organizational skills and the ability to multi-task. - Good listening and communication skills. - Teamwork skills to collaborate with representatives and coworkers in other departments. - General computer skills (Microsoft Excel and Microsoft Word). Requirements - Non-exempt hourly pay starting at $20.00/hr based on experience. - Must live in the eastern, central or mountain time zone. - Must have a reliable internet connection. - Minimal travel required. Benefits - Medical, Dental, Vision and Prescription Drug Insurance Coverage. - HSA or FSA with employer contribution. - Employer Provided Life Insurance, Short-Term and Long-Term Disability Benefits. - FMLA, AD&D, Voluntary Benefits, EAP, Teladoc. - 401(k) Contribution Matching Program. - Paid Vacation and Holidays.

Aalis Management Consulting is an 8(a) certified Service-Disabled Veteran-Owned Small Business (SDVOSB) and Economically Disadvantaged Woman-Owned Small Business (EDWOSB) driven by the same principles that guide our armed forces. Founded by a US Army veteran, we take pride in our core values: excellence in reputation, commitment, candor, teamwork, and dependability. Our team delivers stakeholder-focused support in the areas of Acquisition & Procurement Support, (IT) Financial Management, Program Management, and Logistics & Supply Chain Support. Visit us at www.aalismc.com Title: SharePoint Support SME Client: Federal Agency Location: Remote, Washington, D.C. Clearance: Public Trust Work Schedule: 8 am – 5 pm Work Day: Monday – Friday Openings: 1 Position Overview Aalis Management Consulting is seeking a SharePoint Support Subject Matter Expert (SME) to provide comprehensive support for the design, development, maintenance, and enhancement of a federal agency's SharePoint Online environment. This role focuses on sustaining and improving Microsoft 365-based collaboration and workflow solutions that support acquisition, contracting, and administrative business processes. The SME will ensure system reliability, usability, and alignment with organizational goals while supporting ongoing modernization efforts. Key Responsibilities SharePoint Administration & Maintenance - Maintain and update SharePoint Online sites, libraries, lists, and applications - Ensure compliance with governance, security, and data management standards - Support ongoing sustainment and enhancement of existing government systems Workflow & Automation Development - Design, develop, and maintain workflows using Power Automate and Power Apps - Support and troubleshoot legacy SharePoint Designer workflows - Debug and resolve issues in existing workflows and applications Collaboration & Integration - Partner with government stakeholders to design and improve SharePoint solutions supporting acquisition and business processes - Integrate SharePoint with Microsoft 365 tools (Teams, OneDrive, Outlook) - Support development of tools that enhance collaboration and operational efficiency Documentation & Training Support - Develop and maintain technical documentation, process guides, and user support materials - Provide training and guidance to end users to support adoption and best practices Continuous Improvement - Recommend and implement enhancements to improve system performance, usability, and efficiency - Support modernization and optimization of SharePoint and Power Platform solutions Environment Overview - SharePoint Online used for contract file storage and acquisition tracking - Acquisition dashboards and sites (including Acquisition Center of Excellence pages) - SharePoint Lists supporting COR tracking, GPC metrics, closeouts, and requisition tracking - 5–10 Power Apps supporting acquisition workflows (e.g., COR nomination, IGCE requests) - 5–10 Power Automate flows supporting approvals, notifications, and data processing Minimum Qualifications - Bachelor's degree in Information Technology, Computer Science, Information Systems, or related field - Minimum of five (5) years of experience as a SharePoint SME - Hands-on experience with SharePoint Online administration and development - Experience with Power Automate and Power Apps - Strong understanding of Microsoft 365 integration (Teams, Outlook, OneDrive) - Ability to troubleshoot workflows and support system enhancements Preferred Certifications - Microsoft Power BI Data Analyst Associate - Microsoft Power Platform Functional Consultant - Microsoft 365 Certified: Enterprise Administrator (or Administrator track) - Relevant SharePoint or Microsoft 365 certifications Aalis Management Consulting is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Ready to help us transform healthcare? Bring your true colors to blue. What you’ll do Member Advocates work in a structured and supportive call center environment and are one of the most important positions at BCBSMA. You will be enrolled in a phased new hire training program to teach you everything you need to know about the health insurance industry. We will help you develop the skills and knowledge for a successful career to make a positive impact to Federal Employees. This is a fast-paced service center environment. No two members, problems, or resolutions are the same. We’re looking for someone who is up for the challenge to be an expert and master the role by exceeding productivity, customer service, and performance measurements. - As a call center employee, you’ll be available to our members when they need us most. - Our call center is open Monday, Tuesday, Wednesday, and Friday, 8:30am – 4:30pm EST (Thursdays 8:30-5:30) - We offer flexible, remote working opportunities as well as additional training and development as you grow your career. - Member Advocates usually spend most of each week taking calls with members, with specific time dedicated to learning and development, and research. - The more you learn, the more you’ll have opportunities to grow your career. What you bring Our Member Advocates are the kind of people who create a plan and take charge in situations where others feel lost. They deliver an exceptional member experience by taking ownership of members’ issues, relieving their stress while guiding them to a resolution. We’re looking for people who are: - Proactive, solution-oriented decision makers. - Planners, multi-taskers, and expert problem solvers - Analytical and critical thinkers – able to anticipate and address future needs. - Able to multitask and thrive in a fast-paced, high-pressure environment. - Curious, committed to learning and gathering information. - Effective communicators and able to translate complicated concepts into simple terms. - Emotionally intelligent and able to empathize and understand our members’ needs and respond with compassion and guidance. - Committed to answering members’ questions and solving their problems to help them get back to enjoying their lives as quickly and effortlessly as possible. - Empowered to provide members with peace of mind that their current issue is resolved and that none are on the horizon. What we bring As a FEP Member Advocate, you are the face of our company, and at BCBSMA we believe it’s important to ask for your input on anything from member solutions to workspace design. We are rooted in the community we serve and are committed to helping all members and Massachusetts residents lead healthier lives. Join our team to enjoy: - Flexible remote working solutions - Recognition and rewards for high performance and improvement - Internal career pathing with individual mentorship, networking, and events - Employee resource groups for employees with shared backgrounds or the desire to learn more about their colleagues. All are welcome at our ERGs! - Best in class health, wellness, and 401(k) retirement benefits among many others! - Paid holidays, vacation, personal, and wellness time - Paid volunteer and service opportunities - Tuition reimbursement Required Qualifications - High school diploma or equivalent required - 1 year customer service experience in insurance or financial services - 6+ months experience frequently communicating (minimum 60% of time) with customers by phone, email, and/or in person. - Technology savvy with strong working knowledge of computer software applications and operating systems with the ability to learn quickly and navigate through multiple systems simultaneously. Preferred Qualifications - Experience in fast-paced contact center environment highly preferred - Proficient in keyboarding and ability to type. Minimum Education Requirements: High school degree or equivalent required unless otherwise noted above Location HinghamTime Type Full time Hourly Rate: $20.51 The job posting range is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs and affordability. This job is also eligible for variable pay. We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and a suite of well-being benefits to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. WHY Blue Cross Blue Shield of MA? We understand that the confidence gap and imposter syndrome can prevent amazing candidates coming our way, so please don’t hesitate to apply. We’d love to hear from you. You might be just what we need for this role or possibly another one at Blue Cross Blue Shield of MA. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be brilliant. We encourage you to bring us your true colors, , your perspectives, and your experiences. It’s in our differences that we will remain relentless in our pursuit to transform healthcare for ALL. As an employer, we are committed to investing in your development and providing the necessary resources to enable your success. Learn how we are dedicated to creating an inclusive and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path by visiting our Company Culture page. If this sounds like something you’d like to be a part of, we’d love to hear from you. You can also join our Talent Community to stay “in the know” on all things Blue. At Blue Cross Blue Shield of Massachusetts, we believe in wellness and that work/life balance is a key part of associate wellbeing. For more information on how we work and support that work/life balance visit our "How We Work" Page.

• Partner with Regional Operations leadership to drive exceptional customer experience • Lead, coach, and develop two Customer Experience Specialists • Identify regional customer experience and front end opportunities • Facilitate regional customer experience and front end training programs • Develop and report on customer experience and front end efficiency contests • Complete store visits to reinforce customer experience standards