• Provide white-glove, End User Service Desk Support via phone, email, and chat. • Manage incidents and requests within the ServiceNow ticketing system. • Perform and document daily ticket follow-ups with end users within respective ticketing system. • Resolve username and password problems. • Perform uninstall/reinstall of approved software applications to devices. • Provide Multifactor Authentication, Single Sign-On and VPN Support. • Perform software and application support. • Provide remote hardware support for laptops, tablets, mobile devices, monitors, docking stations, printers and accessories. • Provides support for general how-to inquiries.

• Provide white-glove, End User Service Desk Support via phone, email, and chat. • Manage incidents and requests within the ServiceNow, Freshservice or Zendesk ticketing systems. • Perform and document daily ticket follow-ups with end users within respective ticketing system. • Resolve username and password problems. • Perform uninstall/reinstall of approved software applications to devices. • Provide Multifactor Authentication, Single Sign-On and VPN Support. • Perform software and application support. • Provide remote hardware support for laptops, tablets, mobile devices, monitors, docking stations, printers, and accessories. • Provides support for general how-to inquiries.

• Develop, implement, and maintain advanced analytical models using machine learning algorithms and statistical techniques. • Apply descriptive analytics to uncover trends, patterns, and insights from large and complex datasets, using Tableau dashboards and reports where necessary. • Perform customer, product, and transaction-level analysis within retail/CPG datasets. • Assist in the design and implementation of LLM-based embedding-powered solutions like summarization and classification. • Develop and support simulation applications where required. • Work directly with senior client stakeholders, collaborate with cross-functional teams, and contribute end-to-end on solution development. • Write efficient SQL queries (Google BigQuery preferred) and build data transformation workflows in Python. • Ensure data quality, harmonization, and consistency across analytical projects. • Continuously evaluate and improve existing analytics methodologies and models to enhance accuracy and performance. • Stay updated on industry trends in machine learning and AI and contribute to innovation within the team. • Mentor junior team members and contribute to knowledge sharing initiatives.

Title: Community Health Services - Epic Support (Functional Analyst II) Location: Chinook Building 401 5th Avenue Seattle United States Salary $45.91 - $58.19 Hourly Location Chinook Building 401 5th Avenue Seattle, WA Job Type Career Service (Exec) Job Number 2026SD26545 Department DPH - Public Health Division Community Health Services FLSA Non-Exempt Bargaining Unit Z3 : KC Personnel Guidelines Full- or Part-Time Full Time Hours/Week 40 hours/week Job Description: Summary The position performs analytical work supporting Epic clinical applications and workflows across multiple Public Health clinical programs, including Primary Care, Sexual and Reproductive Health, Pathways, School-Based Health, Street Medicine, Refugee Health, and Dental. The Functional Analyst II independently supports onboarding and Epic training for clinical staff; analyzes and implements new Epic updates; and evaluates, maintains, and optimizes workflows to support clinical documentation and operational needs. The role conducts regular chart reviews and audits, and uses reports and data to identify trends, inform improvements, and support program objectives. Additional Functional Analyst II responsibilities include providing analytical and operational support for dental imaging systems, dental operatory functionality, and optimization of dental workflows. The majority of this work is performed on-site and in person, working directly with clinical sites and staff. The position collaborates closely with King County Information Technology (KCIT), hardware and software vendors, and the Public Health Epic Support Team to troubleshoot issues, implement solutions, and ensure effective system functionality. Our clients are culturally, socially, and linguistically diverse. This position supports and advances the Community Health Services Division's values for fair and culturally competent service delivery, innovative, effective, and efficient application of resources, building a culture of performance, expanding opportunities to seek input, and listen and respond to clients. Commitment To Equity and Social Justice: Named after Dr. Martin Luther King, Jr., one of the most influential civil rights leaders in our nation's history, King County is a vibrant international community with residents that represent countries from around the world. It is a region with increasing diversity that cherishes the traditions of many cultures. The county government has a deep commitment to equity and social justice and advancing practices, strategies, and policies that promote fairness, justice, and opportunity for all - in our workplaces and our communities. With this commitment, King County has adopted a pro-equity agenda to advance regional change and ensure that residents from all communities are incorporated into our emergency planning and public outreach efforts. We recognize that structural racism consists of principles and practices that cause and justify an inequitable distribution of rights, opportunities, and experiences across racial groups. Since declaring Racism is a Public Health Crisis in June 2020, King County and Public Health committed to being intentionally anti-racist and accountable to Black, Indigenous and People of Color communities. To learn more, please visit http://www.kingcounty.gov/elected/executive/equity-social-justice.aspx Job Duties - Perform Electronic Health Record (EHR) application support including problem analysis and resolution on the phone, in person and via email - Work with administrative and clinic staff on EHR workflows and best practice development, both remotely and onsite at various clinics - Perform training and development of training materials such as job aids. - Perform and/or assist in new application implementation, functionality, upgrades and enhancements - Perform testing of monthly changes, new functionality and build changes in Epic - Perform system administration including security, new user requests and module-specific master-file maintenance - Other duties as assigned Experience, Qualifications, Knowledge, Skills Required: - Knowledge of ambulatory healthcare, clinical systems documentation and electronic health record. - Experience using Epic EHR Dental Epic Wisdom and Imaging device integration - Demonstrated ability to handle multiple priorities effectively and prioritize customer reported issues and recognize critical issues. - Demonstrated commitment to customer service. This includes the demonstrated ability to establish and maintain effective relationships with customers, being responsive to requests and concerns using the Equity and Social Justice and Trauma Informed lens. - Demonstrated critical thinking and analytical skills, problem solving, quality improvement and assurance. - Ability to gather information and make recommendations to decision makers. - Demonstrated ability to effectively communicate verbally and in writing to a wide range of individuals including customers at various levels and to explain technical concepts in non-technical language. - Demonstrated skill at working collaboratively in a team environment. - Ability to take initiative to complete necessary tasks or improvements and meet deadlines and accountability for producing timely, high quality work product. - Willingness to work outside of normal work hours providing support that is needed for our and other customer support needs. - Ability to travel between work sites in a timely manner. Desired: - Experience training safety-net providers - Experience working with interfaces, software applications and printers or in an IT support capacity. Supplemental Information Forbes named King County as one of Washington State's best employers. Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play. Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans. King County is an Equal Employment Opportunity (EEO) Employer No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation. To Apply If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement. The following items are required to be considered for this vacancy: - NEOGOV Job Application (The responses on your job application should be thorough and complete and will be used in the screening process) - Supplemental Questions (The responses to the supplemental questions should be thorough and complete and will be used in the screening process) - Cover Letter - Addressing how you meet the qualifications of the position. Please note: Resumes and additional attachments will not be reviewed as part of the evaluation process if not outlined as a required application material as outlined above. Your application may be rejected as incomplete if you do not include the relevant information in the application. Cover letters and/or resumes are not accepted in lieu of a completed application. Applications and/or Supplemental Questionnaires that state "see my resume" or "see my personnel file" are considered incomplete and will not be accepted. Necessary Special Requirements - The selection process may include evaluation of application materials and supplemental questions, interviewing, and testing. You must completely fill out the application with your relevant education and work experience. - The selected candidate must be able to pass a thorough background investigation, but findings may not necessarily disqualify an applicant for employment. - For more information on our selection process, please refer to www.kingcounty.gov/depts/health/jobs/hiring. For tips on interviewing, please visit https://www.kingcounty.gov/~/media/audience/employees/learning-and-development/Interview_Tips.ashx?la=en. - Employees are required to protect the privacy and security of protected health information as defined in State and Federal Law. - Public Health relies on office automation (Microsoft Office) and web-based enabled tools, therefore candidates must be proficient and comfortable with computer use to perform functions associated with on-going work. - Employees are required to adhere to OSHA/WISHA guidelines including but not limited to completing their mandatory trainings on time and obtaining required immunizations. - Regular and reliable attendance, effective communication skills, and development of effective working relationships are requirements of all Public Health positions. - When Public Health responds to an emergency, and in accordance with relevant CBA language and/or KC policy and procedures, we may assign duties outside your regular job description. This may involve responding at any time, including nights and weekends, with possible deployment to locations other than the department. - If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact your recruiter listed on this job announcement. Work Schedule This position Monday-Friday, 8:00am-5:00pm. Hours outside of the normal weekday as needed. Work Location - This position is expected in-person and on-site at CNK and the Public Health Centers. CNK= 401 Fifth Ave, Suite 200, Seattle, WA 98104 Public Health - Seattle & King County Centers (King County, WA) - Auburn Public Health Center 901 Auburn Way N, Suite A Auburn, WA 98002 Columbia City Center for Health 4400 37th Avenue S Seattle, WA 98118 Downtown Public Health Center 2124 4th Avenue Seattle, WA 98121 - Eastgate Public Health Center 14350 SE Eastgate Way Bellevue, WA 98007 Federal Way Public Health Center 33431 13th Place S Federal Way, WA 98003 North Seattle Dental Clinic 12359 Lake City Way NE Seattle, WA 98125 - Renton Public Health Center 3201 Northeast 7th Street Renton, WA 98056 Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements. Remote and Onsite Work The team works in a hybrid model, with 3 days in the office as well as telecommuting. The ratio of remote to onsite work will be dependent on business needs and is subject to change. King County has a robust collection of tools and resources to support working remotely. The individual selected for this opportunity will join an innovative and progressive team that is redefining how we work as we transition to the department's hybrid environment. Employees will be provided with a County-issued laptop and must maintain a home workspace with an internet connection where they can reliably perform work and remain available and responsive during scheduled work hours. Union Membership This position is not represented by a Labor Union. Contact For questions about this recruitment, please contact Sarah Dunkinson (sdunkinson@kingcounty.gov). King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs: - Excellent medical, dental, and vision coverage options: King County provides eligible employees with options, so they can decide what's best for themselves and their eligible dependents - Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents - Retirement: eligible King County employees may participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan - Transportation program and ORCA transit pass - 12 paid holidays each year plus two personal holidays - Generous vacation and paid sick leave - Paid parental, family and medical, and volunteer leaves - Flexible Spending Account - Wellness programs - Onsite activity centers - Employee Giving Program - Employee assistance programs - Flexible schedules and telecommuting options, depending on position - Training and career development programs For additional information about employee benefits, visit our Benefits, Payroll, and Retirement Page. This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails. NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass. For inquiries about the specifics of this position, please contact the recruiter identified on this job posting. 01 Do you have work experience onboarding and supporting clinicians to become proficient at EHR? - Yes - No 02 If you answered yes to the previous question, please describe your experience. If no, put N/A. 03 Do you have experience using Epic EHR Dental Epic Wisdom and Imaging device integration? - Yes - No 04 If you answered yes to the previous question, please describe your experience. If you answered no, put N/A. 05 Do you have EHR experience supporting providers in primary care or other related health services? - Yes - No 06 If you answered yes to the previous question, please describe your experience. If no, put N/A. 07 Are you applying to this position as an eligible Priority Placement Program Participant who is a current or previous King County Employee impacted by layoff? AND Is this position the same or lower percentage of full-time when compared to the position held at the point of the notification of layoff? AND Do you possess the skills and abilities to qualify for this position? - Yes, I was given a layoff notice from my Career Service role at King County and I am within two years of the effective date of my layoff. Additionally, the position I was laid off from was the same or a higher percentage of FT status when compared to this one. - No. Required Question Employer King County Address King Street Center 201 South Jackson Street Seattle, Washington, 98104 Phone 206-477-3404 Website http://www.kingcounty.gov/