Role Description This is your opportunity to be part of Midco – a leader in communications and technology! As a member of our team, you’ll redefine customer experience, creating meaningful connections with each customer you serve. As a CX Specialist I, you will create meaningful connections with customers by delivering exceptional experiences. In this role, you will build strong relationships while efficiently managing multiple inquiries and resolving concerns related to internet, billing, cable and phone services. Your focus will be on providing accurate, timely and empathetic support while identifying opportunities to enhance customer satisfaction and loyalty. - Connect with customers to provide solutions for product, service and billing inquiries. - Deliver exceptional customer experiences by building rapport, demonstrating empathy and resolving questions and concerns accurately. - Identify and recommend products and solutions based on individual customer needs, enhancing their understanding of Midco's offerings and options. - Utilize creative problem-solving skills to troubleshoot and address customer questions and concerns. - Follow up with customers in a timely manner when necessary. - Efficiently manage time and handle customer interactions, ensuring accurate responses and high customer satisfaction. - Navigate multiple tools and systems to troubleshoot issues, find resolutions and seamlessly support customers. - Document customer interactions and transactions, including inquiries, complaints, comments, and actions taken, ensuring accurate records. - Maintain strong knowledge of Midco products and services. - Provide feedback and suggest improvements for internal and customer-facing tools and systems. - Participate in training to develop and broaden skill sets and support customer demand. - Make providing an exceptional customer experience a daily focus by embracing the culture of empowerment to do the right thing for our customers. - Model Midco’s mission, vision, values, ethos, and Leadership Success Drivers, and inspire others to do the same. - Ensure customer privacy by adhering to Midco’s privacy guidelines while actively following Midco policies and procedures. - Maintain reliable and predictable attendance as required by the position. - Perform other duties as assigned. Qualifications - High school diploma or equivalent (GED). - Basic typing, email and computer skills. - Proficient at using technology including the internet and applications. - Exceptional communication skills, both verbal and written. - Ability to adapt and excel in a fast-paced work environment. Requirements - Inbound and outbound call center environment, wearing a headset. - Extremely time sensitive to meet customer demand. - May be required to work in excess of 40 hours per week. - Most shifts are outside normal business hours, and include rotating holidays, evenings, and weekends as business demands. Benefits - Work-from-home full time with all computer and phone equipment provided! - Bilingual Spanish speaking differentials available. - Living within a 60-mile radius of Aberdeen, SD required. - Hiring for multiple shifts working 40 hours per week (mid-morning to late afternoon) with evening and weekend availability essential. - 5%-15% shift differentials may be available. - Learn, grow, and succeed with interactive training that is fully paid. - Excellent benefits package including medical, dental, vision, PTO, and FREE Midco tv and internet, and more!

Job Title: Invoicing Specialist I Reports To: Billing Manager, Senior Department: Operations - Submeter Billing Location: US - Remote Job Overview: The Invoicing Specialist I is responsible for assisting the Submeter Billing department by helping to ensure high level customer support through ensuring accuracy, completeness, timely entry, and validation of data in various business systems. Duties and Responsibilities: - Compute and perform quality control on invoices - Learn and apply business rules for identifying and resolving data quality issues - Communicate and coordinate with other teams and departments within the company - Accurately input and analyze customer, financial and technical data into computer systems in a timely manner - Transform data into required formats (Excel and company software) - Provide professional and courteous support and service for all staff, clients, potential clients, subcontractors, and other various parties via email and phone - Track stage of assignments in Monday.com - Communicate with other staff members regarding availability to perform additional tasks - Provide training assistance to entry-level team members - Assist with the coordination and prioritization of assignments for Invoice Support Specialist / entry-level Invoice Specialists - Participate in company / team meetings and frequently lead team meetings - Assist senior staff with projects and tasks - Assist with efforts to streamline processes - Provide courteous and helpful direction for clients and tenants to the party that they need to speak with - Perform other related duties as assigned by management Qualifications: - Associate degree or equivalent from a two-year college or technical school, or 1-2 years’ related experience and/or training, or equivalent combination of education and experience - Computer skills required: Strong general computer skills, Microsoft Office, etc. - High level of proficiency in Microsoft Excel - Strong math skills - Deductive reasoning skills - Capacity to absorb large amounts of technical knowledge - Affinity for collaborating thoughtfully with a team - Intelligence, curiosity, diligence, integrity - Excellent communication skills - written, verbal, presentation and listening - Commitment to both personal and team excellence, as shown by a pattern of achievement - Excellent organizational and analytical skills with a high level of attention to detail Estimated Salary Range: $25-28.85 / hour The salary range listed is our best estimate based on the role's requirements and market conditions. The final offer may be higher or lower depending on the candidate's experience and qualifications. In addition, full-time employees are eligible to participate in a comprehensive benefits program that includes medical, dental, and vision insurance; flexible spending accounts (FSA); life insurance; accidental death and dismemberment (AD&D) insurance; long-term disability (LTD) coverage; paid time off (PTO); and a 401(k) retirement savings plan. Genea participates in E-Verify to confirm the employment eligibility of all new hires working in the United States. For more information about E-Verify, please visit the E-Verify website.

Hopes Global Getaways is a remote travel planning company powered by a full-service travel agency that specializes in destination weddings, honeymoons, cruises, family vacations, and luxury getaways. We partner with top global travel brands to design seamless, memorable travel experiences for clients worldwide. Our mission is to help travelers plan unforgettable vacations while offering flexible, remote opportunities for individuals who are passionate about travel and customer service. Role Summary We're currently expanding our virtual travel support group and are looking for proactive, people-focused individuals to step into the role of Travel Experience Specialist. In this position, you'll assist travelers throughout their planning journey by helping organize arrangements, sharing timely updates, and ensuring each step of their trip preparation moves forward smoothly. This opportunity is especially appealing to individuals who enjoy working with clients, keeping projects organized, and contributing to positive service experiences while working independently from home. Guided onboarding and continued development resources are included, making this role accessible even without prior travel industry experience. Key Responsibilities - Communicate with clients to gather trip preferences, timelines, and planning priorities - Help coordinate reservations for lodging, transportation options, and activities - Provide progress updates as travel arrangements move through confirmation stages - Reference approved partner systems to review destination services and availability - Respond to traveler questions across email, messaging tools, and occasional phone support - Assist with adjustments when plans change or updates are requested - Maintain accurate planning notes within internal coordination platforms - Participate in virtual orientation sessions and ongoing skill-building opportunities Why Candidates Apply for This Role - Remote position with flexible scheduling options - Structured onboarding designed to support early success - Access to established travel coordination platforms and supplier resources - Continuous learning support and mentorship opportunities - Eligibility for travel-related incentive programs and recognition opportunities - Potential pathways into expanded planning, advisory, or leadership-focused responsibilities Qualifications - Enjoy helping others prepare for upcoming travel experiences - Communicate clearly and confidently in a professional setting - Stay organized while managing multiple coordination steps - Work effectively in an independent remote environment - Are comfortable using common digital communication and planning tools - Must be at least 18 years of age - Be authorized to work within the United States, United Kingdom, Mexico, Australia, Spain, or approved hiring regions

• Answer telephones, receive emergency and non-emergency phone calls, record application information, direct calls, and take messages. • Enter data in the computer system and maintain logs and records of calls, activities, and other information. • Prioritize calls according to urgency and importance. • Managing multiple breakdown situations on a daily basis. • Understanding and providing an appropriate estimated time of arrival. • Determine the status of the customer account and any payment needs prior to scheduling the work. • Obtain authorization for all credit card payments and process credit card and charge account payments. • Monitor the route and location of drivers to coordinate and prioritize their schedule. • Coordinate road call requirements with appropriate teams and/or drivers all pertinent information to complete their road service request, issue miscellaneous purchase orders and make all required arrangements to facilitate the road call; complete follow up to be sure work is performed in a timely manner; follow up with customers to ensure satisfaction and locate additional service and repair opportunities. • Communicate with customers, employees, and other individuals to answer questions, explain information relative to repairs being performed, schedule repairs, and address complaints. • Estimate, schedule, prepare, and invoice repairs in a knowledgeable manner, open repair orders, reports, memos, letters, and other documents, using Google Sheets, Excel spreadsheets. • Billing/Data entry for third-party vendors – prompt and accurate keying of information. • Fast, accurate typing with experience in data entry. • Incoming correspondence, including faxes and email. • Initiate activities to stay busy and productive during downtime. • Respond to internal inquiries in a timely manner. • Support Customer Success Manager and Technicians with daily needs. • Participate in on-call or after-hours coverage as needed. • Ability to stay calm under pressure. • Ability to multitask and support the fast-paced demands of our business. • Demonstrating excellent phone skills to interact effectively with customers. • Maintain a clean and organized office area. Other duties as assigned.