A family-run In-Home Care agency where we believe “peace of mind” for our clients is an essential part of our service.
Customer Service Representative
Location
Philippines
Posted
47 days ago
Salary
0
Seniority
Senior
Job Description
Customer Service Representative
Cloverleaf Care
• Schedule and coordinate day to day activities of healthcare workers. • Screen and hire caregivers. • Communicate regularly with field staff, develop strong interpersonal relationships, promote the employer’s brand and ensure that we retain the best talent. • Staff client shifts by matching the best caregiver with each client. • Take initiative to build strong rapport and relationships with US based team members. • Manage the service delivery platform to meet company’s standards. • Answer phone calls and provide excellent customer service. • Prepare daily and weekly staffing reports. • Support payroll functions. • Provide HR support to healthcare workers.
Job Requirements
- 3+ years experience in a Customer Service role.
- Exceptional communication skills in English, both spoken and written is a MUST.
- Expert level computer experience with documents, sheets and web applications is a MUST.
- Excellent problem solving skills.
- Detail oriented, highly organized, dependable and multi-tasker.
- Self-starter with superior time management skills.
- Excellent customer service skills with phone with US or UK consumers.
- Must demonstrate crystal clear phone call voice quality and clear HD video quality using home office equipment during the hiring process.
- Dedicated home office space.
- Shift timing - 11:30pm - 8:30am Philippine Standard Time.
- Strong work ethics, respectful and a professional attitude towards work.
Benefits
- Permanent Work from Home(WFH) in a positive, friendly and fun work environment!
- Promising career advancement opportunities working for a professional organization with industry leading processes and cutting edge technology.
- 9 years remote work expertise to benefit you in your career growth.
- Training, education.
- Receive recognition and incentives from management.
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