About Faro Health Faro Health aims to improve lives by helping life sciences companies design optimal clinical trials. Our AI-powered software platform optimizes and orchestrates complex clinical development by providing powerful insights into trial design and outcomes. Faro empowers researchers to design more intelligent trials, reduce development costs, and accelerate milestones with better patient experiences. Faro is a mission-driven company seeking world-class people who share our passion for improving drug availability and patient outcomes through better clinical trial design. We pride ourselves on a vibrant, inclusive, and growth mindset-oriented culture. Faro offers competitive compensation and benefits, generous vacation and parental leave, flexible working hours, and remote-friendly ways of working. Remote employees work from home and travel periodically for in-person collaboration and team events. **Note: Candidates and Recruiting Agencies, please do not contact our employees regarding the position or your application status. Doing so will automatically disqualify you from the position or working with us. Only applications submitted through the designated link will be considered. Please DO NOT SPAM our employees regarding the role or your application status. The Opportunity Faro is looking for a Senior Manager, Customer Strategy to join our growing team. In this role, you will partner with clinical development teams at Top 20 Enterprise Pharmaceutical and Biotech companies to ensure they achieve meaningful value from Faro’s digital protocol solutions. You will serve as a strategic advisor to customer stakeholders, helping them adopt new ways of working, embed Faro into study and business processes, and build momentum toward broader organizational impact. This is an exciting opportunity for a life sciences strategy consultant, business advisor, or customer-facing leader who combines strong problem solving and stakeholder management with a passion for transforming clinical development. What You’ll Do - Customer Strategy & Advisory - Partner with customer stakeholders across clinical science, clinical operations, medical writing, digital, and IT to define success, align on priorities, and guide effective use of Faro’s solutions. Help customers connect study-level outcomes to broader business goals and identify opportunities to scale impact over time. - Change Management & Adoption - Develop and lead change management and adoption plans that support successful rollout of Faro’s solutions across teams and workflows. Help customers navigate process, capability, and behavioral changes required to embed new approaches and sustain adoption. - Strategic Program Delivery - Lead day-to-day delivery across assigned customer engagements. Coordinate project plans, milestones, risks, documentation, and communications to ensure high-quality execution. Serve as a primary point of contact for customers and internal stakeholders, proactively resolving roadblocks and maintaining momentum. - Value Realization & Growth Support - Support customers in defining and tracking value realization, including KPIs, success measures, and adoption milestones. Contribute to account growth by identifying follow-on opportunities, informing renewals and expansions, and partnering with Commercial on proposals and scopes of work. - Cross-functional Collaboration - Work closely with Commercial, Product, Customer Experience to represent the voice of the customer, surface insights, and improve Faro’s solutions, offerings, and enablement materials. - Thought Partnership - Contribute to Faro’s evolving best practices, frameworks, and playbooks for protocol design modernization, customer adoption, and digital transformation in clinical development.

About the Job: Hiring in West Region, USA The Customer Success Manager reports directly into the regional CS leader and represents LaunchDarkly as the direct point-of-contact with our customers post-sales. They are LaunchDarkly subject-matter experts guiding our new and expanding customers towards implementation and adoption and helping them achieve their desired use-cases and realize value. The best candidate for this role will be passionate about customer success with a keen interest in software development and DevOps, balanced with a strong sales acumen. In LaunchDarkly GTM, we are all customer-obsessed and striving for massive year over year growth. Responsibilities: - Customer Onboarding: You will shepherd in new customers from the sales handoff through successful activation in the product. This includes building out success plans to get customers up to speed in the platform, project management through onboarding, helping customers leverage the most appropriate enablement paths and assessing customer’s adoption on an ongoing basis. - Risk Identification and Mitigation: You’ll work to proactively identify and diagnose risk inhibiting adoption or that may cause churn and contraction. You’ll own building a risk mitigation strategy and coordinating across the account team to effectively steer the customer to success. - Technical Guidance: You’ll maintain a deep level of LaunchDarkly product knowledge and be expected to provide customers with direction on implementation and adoption best practices. - Prescriptively Sell: You maintain a pulse on how our customers are tracking against their key goals and outcomes identifying opportunities for customers to purchase additional products, services and adopt new features needed for them to maximize the value of our solution. - Trusted Advisor: You understand your customers like no other and have built enough trust to act as an extension of their team. You provide prescriptive guidance to customers to help them get the most out of their LaunchDarkly purchase. - Build Champions & Executive Relationships: You are an expert champion builder. You consistently work to identify & support key advocates within your customers’ organization who actively promote the value of LaunchDarkly. In partnership with your Champion, you’re able to leverage success metrics & value driven insights to gain sponsorship at an Executive level. - Renewal and Expansion focused: You are comfortable owning a number and forecasting on a weekly basis. You will work directly with customers, sales and deal desk to execute renewal agreements on time and to identify expansion opportunities within your accounts About You: - Entrepreneurial and Self-Motivated: You are driven and proactive, taking ownership of your role and responsibilities. You operate with a high level of urgency at all times. You thrive in a fast paced, start-up environment. - Passion for Learning and Growth: You are enthusiastic about continuous learning and personal development at LaunchDarkly. You view feedback as a necessity for growth so consistently seek it out and give it. - Intellectual Curiosity: You have a hunger for knowledge and are naturally a question-asker. - Excellent Communication: Your written and spoken communication skills are outstanding. - Organized & Autonomous: You are capable of efficiently managing your workload and have a process for time management. You do not require a lot of external direction to prioritize your work. - Highly Adaptable: You excel in a fast-paced and dynamic organizational setting. - Strong Sales Acumen: You have a high level of sales acumen, strong negotiation skills and are eager to own a number. This is a commercially focused CS organization. - Natural Problem Solver: You have strong critical thinking skills and enjoy the process of solving complex customer problems. You are able to escalate issues when necessary in a clear, effective manner. - Team Player: You collaborate well with others, know when to pull specialists or leaders in and keep others informed proactively. Win as a team! Qualifications: - 5+ years in a customer-facing role, ideally in account management, customer/partner success or onboarding/implementation with a track record of exceeding targets. - Experience owning the renewal process and being held accountable to a retention quota. This is a commercially oriented Customer Success team. - Strong discovery and qualification skills; training in Command of the Message, MEDDIC or another sales methodology is preferred. - Strong project management skills. You should have experience holding customers and cross-functional teams accountable to a timeline. - Experience working on a technical product, ideally interacting with developers or other technical personas as your primary customer. Experience within the DevOps space preferred. - Experience with both proactive and reactive customer success motions. - We will teach you all about LaunchDarkly, but you should have an existing level of technical knowledge and know-how. - Proven ability to advocate for both your customers and your company. You know how to be the voice of the customer in the company while mediating between the customer's requests and the company's vision. Pay: Target pay ranges based on Geographic Zones* for Level 4: - Zone 1: San Francisco/Bay Area or NYC Metropolitan Area, Boston, Seattle - $171,000 - $235,000** - Zone 2: Irvine, LA, Monterey, Santa Barbara, Santa Rosa, Austin, Portland, Philadelphia, Chicago - $154,000 - $211,000** - Zone 3: All other US locations - $145,000 - $200,000** LaunchDarkly operates from a place of high trust and transparency; we are happy to state the pay range for our open roles to best align with your needs. Exact compensation may vary based on skills, experience, and location. *Within the United States, our geographic pay zones are defined by counties surrounding major metropolitan areas. **Restricted Stock Units (RSUs), health, vision, and dental insurance, and mental health benefits in addition to salary. About LaunchDarkly: Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations. The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by: - Improving the velocity and stability of software releases, without the fear of end customer outages - Delivering targeted experiences by easily personalizing features to customer cohorts - Maximizing the business impact of every feature through the ability to experiment and optimize - Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types - Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. LD invites any applicant to review our written Affirmative Action Plan. To do so, contact People Ops at hr@launchdarkly.com. Do you need a disability accommodation? Fill out this accommodations request form and someone from our People Operations team will contact you for assistance. Your safety matters to us. To protect yourself from potential scams, LaunchDarkly recruiters will only contact you from @LaunchDarkly.com email addresses or via LinkedIn from "Verified Recruiter" accounts. Be cautious of emails from other domains. Legitimate LaunchDarkly recruiters will never ask for money, fees, or banking information before making a job offer. LaunchDarkly will never make a job offer without conducting a formal interview process. Our interview process does not involve asking detailed questions by email. If you are ever unsure about a communication that you receive, don't click any links—visit Careers | LaunchDarkly directly for confirmed job openings and links to apply. Please notify us of any fraudulent representation by sending an email to careers@launchdarkly.com.

Role Description Be a Part of our Team! Join a working family that is dedicated to the mission of the work we do! Teaching Strategies is an innovative edtech organization focused on connecting teachers, children, and families. As front runners in the early childhood education market, we build dynamic, top-quality digital products that integrate all of the essential elements of a high-quality solution: curriculum, assessment, professional development, and family engagement. The Partner Success team's mission is to provide a world class experience for our customers. The team is responsible for building and delivering best in class customer journeys that allow our customers to realize the value of Teaching Strategies solutions as soon as possible and to encourage adoption of those solutions within their organizations. We are looking for a forward-thinking, creative, and strategic Partner Specialist. This role requires a strong balance of creativity and refined execution, so we are looking for a candidate eager to experiment, explore new tactics, and continually improve our ability to understand and connect with our clients. Above all, this person must have excellent customer service and communications skills. As the main point of contact for new customers, this individual will be the face of Teaching Strategies and will eventually play an integral part in ensuring that customers choose our products and solutions year after year. Qualifications - Experience with Teaching Strategies products and services highly preferred - 2-4 years of experience in Customer Support, Customer Success, Onboarding/Implementation or Account Management with examples of success - Bachelor's Degree in business, education or other related areas required - Ability to comfortably communicate at multiple levels with customers (i.e. technical/non-technical/management) - Experience with Salesforce or another CRM solution is highly desired - Superior organizational capabilities and time management skills are a must - Must have proven track record and capabilities for delivering excellent customer experiences - Must have strong analytical, problem solving and troubleshooting skills - Excellent written and verbal communication skills - Effective organizational skills - Effective presentation skills Requirements - Provide "White Glove" customer service to ensure that we're providing customers with an excellent onboarding experience - Manage implementation and onboarding of all new and renewing partners - Understand and anticipate customer's needs - Identify decision makers, stakeholders, and users for the customer - Deliver engaging, comprehensive trainings to customers and ensure customer readiness to go live - Develop product knowledge expertise in order to guide customers to realize value quickly - Project manage new client implementations via email, phone, and web-based tools - Track implementation tasks against a schedule and coordinate with internal staff to ensure goals are met on a timely basis - Take a proactive data driven approach by ensuring that customer adoption and usage metrics track with expectations - Identify churn risks and develop proactive plans to increase customer retention - Conduct onboarding webinars for multiple customers with expert presentation skills - Performance will be measured by overall customer satisfaction metrics as well as retention rates - Work closely with our sales team to manage the life of our accounts post-sale through renewal - Answer or delegate ongoing questions from clients - Provide ongoing feedback to the Implementation team lead and department head on ways to improve client onboarding and implementation success - Work with the Support and development teams on improving the product based on customer feedback - High level customer support and communication. Must be comfortable answering customer questions and guiding them to answers Benefits - Competitive compensation package - Employee Equity Appreciation Program - Health and wellness insurance benefits - 401k with employer match - Flexible work environment - Unlimited paid time off (which includes paid holidays and Winter Break) - Paid parental leave - Tuition assistance, professional development, and opportunities for career growth - Best in class technology equipment for every employee - Penthouse suite in downtown DC seconds away from Washington Nationals Stadium and Audi Field

• The professional will work on the development and maintenance of solutions based on the Microsoft Dynamics CRM platform, focusing on supporting the team's technical and functional demands. • Create and modify entities, forms, fields, and relationships in Dynamics CRM. • Develop plugins, workflows, and custom actions using C# and .NET. • Implement business rules and automations with Power Automate (when applicable). • Customize interfaces with JavaScript to improve the user experience. • Assist in integrating Dynamics CRM with external systems via Web API. • Work with Dynamics 365 APIs to consume and send data. • Document processes, features, and changes made to the system. • Participate in requirements-gathering meetings and propose technical improvements. • Collaborate with business and IT teams to ensure deliveries meet expectations.