GCI's NOC Services Monitoring & Automation Engineer will lead the improvement in monitoring and automation for BTS, NOC & TAC by leveraging Assure1 functionality and creating the business requirements for vendors, engineering and Application Technology driving reductions in Mean Time to Detect (MTTD) and Mean Time to Repair (MTTR) by improved automation. Key driver for shift from reactive to proactive. ESSENTIAL DUTIES AND RESPONSIBILITIES: Lead Improvement Initiatives - Assessment of Current Processes: Conduct thorough evaluations of existing monitoring and automation processes to identify inefficiencies, gaps, and areas for enhancement. - Implementation of Best Practices: Research and integrate industry best practices in monitoring and automation. Stay updated on trends and advancements in the field to ensure the NOC remains competitive and effective. - Change Management: Develop and manage change management processes to smoothly implement new initiatives, ensuring minimal disruption to operations. Business Requirements Development - Cross-Functional Collaboration: Engage with stakeholders from various departments, including engineering, operations, and application technology, to gather insights and understand operational challenges. - Documentation: Create clear, detailed business requirements documentation that outlines functional and non-functional requirements for automation tools and processes. - Vendor Liaison: Work closely with vendors to communicate requirements and ensure their solutions align with the operational goals of the NOC. MTTD & MTTR Reduction - Root Cause Analysis: Analyze historical incident data to identify patterns and root causes of outages or delays in service recovery. - Strategic Initiatives: Develop targeted initiatives focused on improving detection capabilities (reducing MTTD) and streamlining response processes (reducing MTTR), such as implementing advanced alerting systems and automated remediation actions. - Continuous Improvement: Foster a culture of continuous improvement by regularly reviewing MTTD and MTTR metrics and adjusting strategies based on performance outcomes. Leverage Assure1 Functionality - Tool Utilization: Deeply understand and utilize the full capabilities of Assure1, including its reporting, alerting, and data analysis features, to improve operational visibility. - Customization and Configuration: Customize Assure1 settings and configurations to meet specific NOC requirements, focusing on optimizing data collection and reporting functionalities. - Automation Opportunities: Identify repetitive tasks and processes that can be automated using Assure1 to streamline workflows and reduce manual intervention. Collaboration & Communication - Integration Coordination: Facilitate collaboration between NOC, engineering, and application technology teams to ensure seamless integration of monitoring tools and processes. - Stakeholder Updates: Regularly communicate updates on monitoring and automation initiatives to stakeholders, ensuring alignment and addressing any concerns or feedback. - Cross-Functional Meetings: Organize and lead cross-functional meetings to discuss project statuses, challenges, and opportunities for improvement. Proactive Monitoring Solutions - Risk Assessment: Conduct risk assessments to identify critical systems and services that require proactive monitoring solutions to preemptively address potential issues. - Monitoring Design: Design and implement comprehensive monitoring solutions that provide real-time visibility into system performance, including thresholds and alerts for early issue detection. - Feedback Loop: Establish a feedback loop with NOC and TAC teams to continuously refine and improve monitoring strategies based on operational insights and evolving needs. Training & Knowledge Sharing - Training Programs: Develop and implement training programs for NOC staff on new tools and automation processes, ensuring they are equipped to leverage these solutions effectively. - Documentation and Resources: Create comprehensive documentation, guides, and resources to support ongoing learning and reference for the NOC team. - Mentorship: Provide mentorship to junior staff, promoting knowledge transfer and fostering a culture of growth and development within the team. Performance Metrics & Reporting - KPI Development: Establish relevant KPIs for monitoring and automation efforts, focusing on metrics that accurately reflect performance improvements, such as incident response times and automation success rates. - Regular Reporting: Generate and present regular reports to leadership, highlighting key performance metrics, insights from monitoring activities, and the impact of implemented solutions. - Data-Driven Decision Making: Use data gathered from monitoring tools to drive informed decision-making and strategic planning for ongoing improvements in NOC operations. - This detailed outline should provide a comprehensive view of the expectations and responsibilities associated with the Senior NOC Services Monitoring & Automation Engineer role, emphasizing the importance of leadership, collaboration, and continuous improvement. COMPETENCIES: - ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve. - Owns and manages priorities and individual tasks without direct supervision. - Take the initiative and seek out opportunities. - BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI’s Code of Conduct for Employees – the Basic Principles. - COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances. - COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally. - Excellent communication, presentation, and interpersonal skills. - Excellent communication and collaboration abilities, capable of working with diverse teams and stakeholders. - COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI’s Code of Business Conduct & Ethics. - CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction. - RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations. - Experience leading projects and initiatives, with a demonstrated ability to manage timelines, resources, and stakeholder communications. - RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving. - Proven ability to manage complex projects and strategic initiatives. - Strong analytical and problem-solving skills, with a focus on operational efficiency. - Ability to diagnose issues quickly and develop effective solutions. - Experience in analyzing performance metrics and operational data to identify trends and areas for improvement. - SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures. - CHANGE MANAGEMENT: champions and supports department and company change. - Ability to manage change effectively, ensuring smooth transitions for new processes or tools. - DECISION MAKING: uses sound, logical judgment based on data, research, and experience to choose an appropriate course of action. Technical Competencies: - Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively, such as using the company intranet and to accurately retrieve and input information into database or equivalent. - Monitoring Tools: Proficiency with Assure1 and other monitoring and automation tools (e.g., Nagios, Splunk, SolarWinds, or equivalent). - Scripting and Automation: Strong scripting skills in languages such as Python, Bash, PowerShell, or like automate tasks and processes. - Networking Knowledge: Solid understanding of networking concepts, protocols (TCP/IP, SNMP, etc.), and network management practices. - Incident Management: Familiarity with incident management processes and frameworks (e.g., ITIL) for efficient service recovery. Minimum Qualifications: Required: *A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis - High School diploma or equivalent. - A minimum of ten (10) years of experience in Network Operations Center (NOC) or similar roles focused on monitoring and automation. * - Bachelor’s degree in Computer Science, Information Technology, Network Engineering, or related field. * Preferred: - Master’s degree or PhD in Engineering. - Telecommunications experience. - Relevant telecom industry or job specific certifications. - ITIL, CCNA, CCNP - PE DRIVING REQUIREMENTS: This position may require access to reliable transportation for occasional travel between retail store locations, offices, worksites, or other locations as needed. PHYSICAL REQUIREMENTS and WORKING CONDITIONS: - Work performed at office, remote office, and client sites. - Interaction with upset customers, vendors, or employees may occur. - Position requires regular travel for business and training purposes, including travel during scoping, requirements, development, testing, or business development activities. - Work is primarily sedentary, requiring daily routine computer usage. - Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment. - Ability to accurately communicate information and ideas to others effectively. - Physical agility and effort sufficient to perform job duties safely and effectively. - Ability to make valid judgments and decisions. - Available to work additional time on weekends, holidays, before or after normal work hours when necessary. - Must work well in a team environment and be able to work with a diverse group of people and customers. - Virtual workers must comply with remote work policies and agreements. The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to an immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services. Culture, Engagement, and Connection: At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer. EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law. DISCLAIMER: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.

Role Description We are seeking an organized and client-focused Work From Home Travel Planner to assist clients with researching destinations, coordinating travel details, and organizing personalized travel plans. This fully remote role is ideal for someone who enjoys travel, working with people, and managing details to help create smooth and well-organized trips. In this role, you will: - Communicate with clients to understand their travel preferences, timelines, and general goals for their trip. - Assist with researching destinations, reviewing available travel options, and helping coordinate reservations such as accommodations, cruises, vacation packages, and activities. - Help organize itineraries, confirm travel details, and ensure all information is accurate and properly documented. The ideal candidate is detail-oriented, proactive, and comfortable working independently in a remote environment. Strong communication skills and the ability to stay organized while managing multiple requests are essential to providing clients with a positive and seamless travel planning experience. Qualifications - Strong communication and organizational skills - Attention to detail and ability to manage multiple tasks - Comfortable using online platforms and digital tools - Ability to work independently in a remote environment - Customer service, hospitality, or administrative experience is helpful but not required Requirements - Applicants must be citizens of the United States, United Kingdom, Australia, Spain, Mexico, or LATAM regions. Benefits - 100% remote work environment - Structured training and ongoing support provided - Opportunity to develop skills in travel planning and client coordination - Supportive team environment with growth opportunities

Description At General Motors, our product teams are redefining mobility. Through a human-centered design process, we create vehicles and experiences that are designed not just to be seen, but to be felt. We're turning today's impossible into tomorrow's standard -from breakthrough hardware and battery systems to intuitive design, intelligent software, and next-generation safety and entertainment features. Every day, our products move millions of people as we aim to make driving safer, smarter, and more connected, shaping the future of transportation on a global scale. The Role General Motors is dedicated to enhancing product safety through driver performance safety research relative to advanced crash avoidance technologies and crash protection strategies. The Global Product Safety, Systems, and Certification organization is looking for a proactive "Driver Performance Project Engineer" to lead safety strategy studies and develop requirements for virtual controls, requiring a high degree of creativity, initiative, collaboration, and independent judgment. As GM accelerates the move to virtualize more physical controls into screen-based Human-Machine Interfaces (HMI), this role: - Is accountable for the safety performance, risk assessment, and validation of virtual controls (for regulation compliance). - Is responsible for the safety and regulatory evaluation of virtual control executions. - Interfaces with multiple internal and external entities (Safety, OnStar, Marketing, Planning, Alliance, Government, Universities, User Experience, Driver Workload Lab etc.). - Establishes the vision and roadmap of driver performance specifications for virtual controls. - Harmonize virtual button strategy with driver distraction subject matter expert (Vehicle Performance Owner: Driver Distraction) - Provides a clear Safety perspective to inform which controls can safely be virtualized, under what conditions, and with what safeguards. - Ensures that decisions about virtualizing controls do not introduce unintended safety, driver workload, or regulatory risk. - Design and request safety studies to evaluate virtual button placement - Consistent contact with User Experience and Studio to ensure that the virtual button execution is safety strategy - Presenting updates to Safety leadership and driver distraction forums - Assist VPO : Driver Distraction with emerging features that may need input from a driver distraction standpoint The core scope of this role is the safety and regulatory robustness of virtualized controls, informed by strong understanding of driver interaction, workload, and in vehicle user experience, and embedded early in vehicle development so that safety and regulatory constraints drive architecture, not late fixes. What You'll Do Regulatory, Certification, Industry Alignment - Lead regulatory and compliance alignment for virtual controls across regions, working with Safety and Regulatory Engineering to interpret expectations from: - National Highway Traffic Safety Administration (NHTSA) and other regulators. - European New Car Assessment Program (Euro NCAP) and other NCAPs. - Type approval agencies and other certification bodies. - Translate these expectations into clear safety requirements and constraints for virtualized implementations of traditional physical controls (e.g., lighting, defrost/defog, climate, key driving and visibility functions). - Focus on avoiding known industry failure modes where critical functions moved to screens have led to recalls, investigations, or rating downgrades (e.g., display failures affecting defrost/defog, rear camera, turn signal chimes; loss of physical turn signal or wiper controls). - Participate in industry and standards forums shaping future expectations for virtual controls, including: - Industry norms established by Alliance for Automotive Innovation - International Organization for Standardization workgroups on controls / HMI. - Consumer Reports and similar independent safety/consumer bodies. - Other standards or pre-regulatory working groups related to virtual controls and distraction. Safety Requirements, Risk Evaluation & Framework for Virtual Controls - Define and maintain safety performance requirements for virtual controls, including: - Availability and accessibility while driving for safety relevant functions. - Maximum interaction depth (steps/taps) and eyes off road expectations for critical tasks. - Behavior in degraded / failed states (e.g., display failure, partial loss of UI, loss of connectivity). - Provide a formal Safety perspective into Controls Strategy Plan and related governance forums on: - Which controls can safely be fully virtualized, with what safeguards and preconditions. - Where maintaining a physical or hybrid control is recommended based on safety, distraction, or regulatory risk. - Maintain a concise, repeatable risk framework for virtual controls (e.g., low / medium / high), grounded in: - Driver workload and human factors considerations. - Failure modes and degraded states. - Regulatory and consumer rating exposure. - Use this framework to support fast, consistent decisions and clear trade off documentation for leadership. Program Integration and Documentation - Develop, formulate, conduct, test, and manage engineering projects to ensure virtual control safety requirements are embedded and traceable within program deliverables, including: - Architecture / Requirements / Interface Documents or equivalent. - Product Requirements Documents (PRDs) for features using virtual controls. - Vehicle Technical Specifications (VTS) and system/feature level safety requirements. - HMI / controls design reviews and change control records. - Drive lean but complete documentation from external expectations to internal criteria, to requirements, to evidence, so that virtual control decisions are audit ready for: - Internal safety and program reviews. - Regulators and type approval agencies. - NCAP and other rating body engagements. - Partner with Human Factors and Driver Workload teams to define appropriate test coverage for virtual controls, including: - Simulator studies and on road evaluations. - Objective glance metrics and workload measures. - Evaluation of Over the Air (OTA) driven user interface changes and their safety impact. - Provide or support Safety concurrence / sign off that virtual control executions and OTA driven user interface changes meet agreed safety and regulatory requirements before release. Cross Functional Leadership & Continuous Improvement - Serve as the Global Safety lead for virtual controls, working closely with: - The Vehicle Performance Owner: Driver Distraction. - Human Factors on reach, visibility, workload, distraction, and driver interaction criteria. - User Experience Design on safe interaction patterns, layout, and placement of critical functions. - Controls Strategy and Product Management on which features are virtualized, under what conditions, and with what guardrails. - Vehicle OS, Systems Engineering, and program teams on implementation, trade offs, and validation within the vehicle development flow. - Embed the Safety perspective on virtual controls early in vehicle and feature development, so that safety and regulatory constraints inform: - Architecture and design patterns. - Program content decisions. - Change management for UI/HMI updates. - Frame concise decision narratives when virtual control topics require leadership decisions, including: - Problem statement and context. - Safety, human factors, and regulatory risks. - Options and tradeoffs. - Recommended path and rationale. - Monitor and benchmark competitor approaches, safety actions, rating body guidance, and field performance related to virtual and hybrid controls, and convert insights into updated: - Safety requirements and design constraints. - Checklists, scorecards, and playbooks used by Safety, Human Factors, and Design. - Reusable safety patterns for virtual controls that can be applied across programs and regions. - Capture lessons learned from programs, issues, and field performance, and systematically fold them back into: - Virtual control performance requirements. - Design guidelines and best practice patterns. - Safety/Human Factors/Design review criteria and scorecards. General - Stay abreast of new technology and competitive products. - Assist VPO Driver Distraction in emerging issues where needed - Travels as required. Your Skills & Abilities (Required Qualifications) - Bachelor degree in Human Factors / Experimental Psychology / Cognitive Science / Cognitive Psychology / Human-Computer Interaction. - 4+ years of related experience. - Thorough knowledge of: - Human Factors approaches to conduct driver performance studies, procedures, and requirements development. - In vehicle HMI / UX or Human Factors work tied to safety, distraction, or regulatory outcomes - Global regulations and consumer metrics for controls, tell tales, distraction, and driver assistance HMIs. - How virtual and hybrid controls affect driver workload, usability, and safety. - Basic principles of driver workload, attention, and human error management as applied to in vehicle interfaces. - Strong, highly developed oral and written communications skills. - High level of interpersonal skills to work effectively with others, and elicit work output. - High level of analytical problem-solving skills where problems are very unusual and extremely difficult. What Will Give You A Competitive Edge (Preferred Qualifications) - Masters or Ph.D. in Human Factors / Experimental Psychology / Cognitive Science / Cognitive Psychology. - Two or more graduate level statistics courses. - Exposure to type approval, NCAP (e.g., Euro NCAP), or regulatory engagement on HMI, control layout, or virtual controls. - Experience collaborating with UX strategy, design system, and information architecture teams, especially for in vehicle or other safety critical systems - Programming proficiency with the ability to use AI-assisted tools to write and refine code. - DFSS Black Belt Certified. GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.) This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}. The selected candidate will be required to travel <25% for this role. This job may be eligible for relocation benefits. This position requires the ability to legally operate a motor vehicle on a regular basis and successfully complete a Motor Vehicle Report review. About GM Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all. Why Join Us We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team. Total Rewards | Benefits Overview From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources. Non-Discrimination and Equal Employment Opportunities (U.S.) General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire. Accommodations General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us [email protected] or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

• Uses a consultative approach to customer engagements • Does not focus on just “doing the work” • Looks for opportunities to help the customer achieve their vision more effectively and efficiently • Delivers on SOW with guidance from technical architects • SOW scope may include: • Installation and configuration of GitLab solutions in the customer environment • Provide technical training sessions remotely and/or on-site • Provide documentation for implementation, guides, maintenance, etc relevant to the customer requirements. • Manage creation of new and/or maintenance of existing artifacts and templates for deliverables and training • Develop and implement migration plans for customer VCS & data migration • Contributes to the extension and maintenance of documentation/scripts for implementation and workflow to align with custom requirements • Documents opportunities to help the customer achieve their vision more effectively and efficiently • Communicate opportunities to the customer project and account team • Supports engagement managers on quoting and scoping of SOWs • Document and implement improvements for Professional Services engagement processes