• Track and analyze daily performance (points, KPIs, efficiency) across all mechanics • Maintain and update performance tracking systems and reports • Follow up directly with underperforming mechanics to identify issues and drive improvement • Provide daily performance summaries and insights to management • Support disciplinary processes (notices, attendance tracking, call-outs, etc.) • Assist with scheduling, coverage planning, and cross-location staffing • Own and maintain inventory tracking system for parts and accessories across all locations • Analyze stock levels, usage trends, and forecast demand Initiate and manage transfer requests between warehouse and stores • Prevent stock shortages through proactive planning and communication • Support and oversee inventory counts and audits • Plan and coordinate transfers of bikes, batteries, and parts between locations • Work closely with logistics to ensure readiness on both shipping and receiving sides • Monitor bike availability across locations and align supply with demand • Oversee movement of damaged bikes, batteries, and scrap • Communicate daily with store teams to align on priorities and production targets • Assign workload to key locations • Monitor repair flow, turnaround time, and operational bottlenecks • Ensure stores are properly equipped to meet demand and avoid lost sales • Onboard new mechanics on ERP basics and operational workflows • Train store managers on inventory tools and transfer request processes • Provide ongoing support and guidance on systems and procedures • Act as a bridge between stores, logistics, procurement, legal, and leadership • Resolve operational issues and conflicts in real time • Support escalation handling and critical decision-making • Track decommissioned bikes and maintain structured reporting • Monitor fleet health, availability, and repair pipeline • Support leadership with data for operational decisions • Manage key B2B client (DutchX) operations end-to-end • Coordinate repairs, logistics, and communication with client

• Manages the daily operations of the Claims business unit • Gathers and analyzes data and reports that pertain to the overall operation of the Claims business unit • Assists in strategic and tactical operational plans to ensure achievement of company and departmental goals • Develops solutions and implements actions to resolve problems and ensure customer satisfaction • Reviews processes and procedures to streamline activities to enhance service turnaround time, productivity, and quality • Directs efforts to implement risk management and quality improvement initiatives • Coordinates and monitors training efforts to ensure that necessary education tools are provided to employees • Identifies, analyzes, and monitors business technology requirements and enhancement possibilities

Reservations Support Specialist – Remote Location: Remote (United States) About Us: As a coordination-focused services company dedicated to supporting clients with scheduling, reservations, and service-related needs. We emphasize organization, clear communication, and a positive client experience across all interactions. Position Overview: The Reservations Support Specialist provides administrative and client-facing support related to scheduling and reservation coordination. This role is responsible for assisting with booking requests, maintaining accurate records, and ensuring timely communication with clients throughout the coordination process. This position is well-suited for individuals who are organized, detail-oriented, and comfortable supporting clients in a remote work environment. Key Responsibilities: Assist with reservation and scheduling requests in accordance with established procedures Communicate with clients to confirm details, provide updates, and answer general inquiries Maintain accurate client records, booking information, and documentation Monitor timelines and ensure confirmations and changes are processed correctly Provide general support to ensure a smooth and positive client experience Follow internal workflows and quality standards to ensure consistency and accuracy Collaborate with internal team members as needed to support daily operations Qualifications & Skills: Strong customer service and communication skills High level of organization and attention to detail Ability to manage multiple tasks in a structured, remote environment Basic computer skills and comfort learning new systems Reliable, professional, and self-motivated Prior experience in reservations, scheduling, customer support, hospitality, or administrative roles is beneficial but not required. Work Environment & Schedule: Fully remote position Flexible scheduling may be available Training and ongoing guidance provided Why Work With Us: Remote work flexibility Supportive and process-driven environment Clear expectations and structured workflows Opportunity to develop coordination and client support skills How to Apply: Interested candidates are encouraged to apply for consideration. Qualified applicants will be contacted regarding next steps. $45,000 - $65,000 a year

• Partner with the Senior Director to prioritize departmental initiatives, coordinate Content and Editorial resources effectively, and support department budget management. • Maintain ongoing cross-departmental communication to facilitate improvement of systems and processes, including the change management of new enterprise initiatives. • Support the development of Managing Editors as they collaborate with cross-functional teams to create work plans, schedules, resources, and guidelines that allow product development teams to deliver high quality work on time and within budget. • Develop and maintain relationships and contracts with external contributors and vendors to deliver high quality content at times for simultaneous projects or initiatives of different sizes. • Support department budget forecasting and account reconciliation. • Collaborate with Directors/Associate Directors, Managing Editors, and Managers to support calibration in relation to instructional design and editorial processes. • Cultivate strong working relationships with leaders and professionals throughout the organization to ensure that vision, strategy, and products align to Great Minds’ mission and goals. • Foster a healthy, strong team culture that values humility, collaboration, continuous improvement, commitment to quality, and alignment to Great Minds’ knowledge building mission.