Reservations Support Specialist – Remote Location: Remote (United States) About Us: As a coordination-focused services company dedicated to supporting clients with scheduling, reservations, and service-related needs. We emphasize organization, clear communication, and a positive client experience across all interactions. Position Overview: The Reservations Support Specialist provides administrative and client-facing support related to scheduling and reservation coordination. This role is responsible for assisting with booking requests, maintaining accurate records, and ensuring timely communication with clients throughout the coordination process. This position is well-suited for individuals who are organized, detail-oriented, and comfortable supporting clients in a remote work environment. Key Responsibilities: Assist with reservation and scheduling requests in accordance with established procedures Communicate with clients to confirm details, provide updates, and answer general inquiries Maintain accurate client records, booking information, and documentation Monitor timelines and ensure confirmations and changes are processed correctly Provide general support to ensure a smooth and positive client experience Follow internal workflows and quality standards to ensure consistency and accuracy Collaborate with internal team members as needed to support daily operations Qualifications & Skills: Strong customer service and communication skills High level of organization and attention to detail Ability to manage multiple tasks in a structured, remote environment Basic computer skills and comfort learning new systems Reliable, professional, and self-motivated Prior experience in reservations, scheduling, customer support, hospitality, or administrative roles is beneficial but not required. Work Environment & Schedule: Fully remote position Flexible scheduling may be available Training and ongoing guidance provided Why Work With Us: Remote work flexibility Supportive and process-driven environment Clear expectations and structured workflows Opportunity to develop coordination and client support skills How to Apply: Interested candidates are encouraged to apply for consideration. Qualified applicants will be contacted regarding next steps. $45,000 - $65,000 a year

• Partner with the Senior Director to prioritize departmental initiatives, coordinate Content and Editorial resources effectively, and support department budget management. • Maintain ongoing cross-departmental communication to facilitate improvement of systems and processes, including the change management of new enterprise initiatives. • Support the development of Managing Editors as they collaborate with cross-functional teams to create work plans, schedules, resources, and guidelines that allow product development teams to deliver high quality work on time and within budget. • Develop and maintain relationships and contracts with external contributors and vendors to deliver high quality content at times for simultaneous projects or initiatives of different sizes. • Support department budget forecasting and account reconciliation. • Collaborate with Directors/Associate Directors, Managing Editors, and Managers to support calibration in relation to instructional design and editorial processes. • Cultivate strong working relationships with leaders and professionals throughout the organization to ensure that vision, strategy, and products align to Great Minds’ mission and goals. • Foster a healthy, strong team culture that values humility, collaboration, continuous improvement, commitment to quality, and alignment to Great Minds’ knowledge building mission.

Role Description The Advisor, Enterprise Clinical Performance and Operations serves as a critical program execution partner to the Enterprise Clinical Strategy and Operations team, translating top priorities into coordinated plans, clear governance, and measurable results. The role enables end-to-end delivery of enterprise clinical initiatives—building integrated project roadmaps and dashboards, proactively managing risks and dependencies, and producing executive-ready updates that enable timely decisions. Operating comfortably at a dynamic pace, the Advisor also supports leadership routines and cross-functional communications to strengthen alignment and accelerate stakeholder adoption. Key Responsibilities - Own end-to-end tracking and support delivery of various clinical program initiatives, managing scope, schedule, dependencies, risks, and outcomes from intake through closeout. - Develop and maintain integrated project plans, roadmaps, and delivery artifacts to ensure clear accountability and on-time execution. - Participate in cross-functional workgroups as a representative for enterprise clinical projects. - Support the management of governance and delivery forums, including project kickoffs, status reviews, risk reviews, and retrospectives. - Proactively manage risks, issues, and dependencies; drive mitigation strategies and timely resolution. - Partner with stakeholders to manage scope changes and assess impacts to timelines, resources, and outcomes. - Prepare concise, executive-ready reporting that communicates progress, risks, decisions required, and performance metrics. - Support adoption and sustainability of delivered solutions through effective change management and continuous improvement. - Prioritize needs across multiple projects simultaneously in a fast-paced, evolving environment. - Partner closely with senior team leaders and staff to coordinate leadership priorities, team meeting cadence and management, communications, and key deliverables. - Generate team performance dashboards and KPI reporting tools. - Lead planning and execution of leadership and cross‑functional team meetings, including agenda development, objective setting, pre‑reads, facilitation support, and follow‑through on decisions and action items to drive alignment and progress. - Act as a central point of coordination for cross‑functional initiatives impacting the Enterprise Clinical team, ensuring consistent messaging, sequencing, and timing across teams. - Manage internal communications related to operational updates and engagement initiatives. Qualifications - Bachelor’s degree required; advanced degree (MPH, MBA, MHA) preferred. - Minimum 4+ years of project or program management experience delivering complex, cross-functional initiatives. - Demonstrated proficiency in core project management disciplines including planning, scheduling, risk management, dependency tracking, and change control. - Strong stakeholder management and communication skills, including experience presenting to senior leaders. - Excellent written and verbal communication skills, including preparation of executive-ready materials. - Experience managing multiple concurrent projects in a matrixed environment. - Proficiency with AI solutions for project management, along with project and collaboration tools such as Wrike, SharePoint, Microsoft Office, and/or Microsoft Project. - Ability to operate effectively in ambiguity and drive execution with minimal direction. Preferred Qualifications - Experience in payer, provider, or integrated delivery system environment. - If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. Company Description Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

• Issue Identification: End-to-end review of claims lifecycle to identify issues and vulnerabilities contributing to payment inaccuracies. • Systemic Problem Solving: Delve into the most complex operational challenges, untangling intricate root causes to resolve persistent accuracy issues. • AI-Native Workflow Design: Design, build, and implement the next generation of policies and processes, leveraging AI agents and automation to improve the accuracy and consistency of claim payments. • Cross-Functional Partnership: Partner with Product, Engineering, and Data teams to ensure operational needs inform the technical roadmap and bridge the gap between business challenges and technical opportunities. • Change Management: Lead the organization through significant evolution, creating confidence and momentum as you pivot teams to new ways of working. • Strategic Execution: Execute a roadmap that modernizes operations while maintaining stability and high-quality standards.