Role Description We are looking for a talented Full Stack Developer with strong expertise in Python and JavaScript to join our Agentic Voice AI team for the IT Helpdesk. In this position, you will partner with senior developers and solution architects to transform the organization's phone support system by implementing Voice AI technologies. Your focus will be on building and integrating Python backend services and JavaScript-driven front-end interfaces to enable autonomous call handling and self-service solutions, ultimately streamlining workflows and increasing operational efficiency. You will be an integral part of a focused development team, driving the creation of innovative full stack solutions that elevate the IT helpdesk experience for both users and support staff. Qualifications - Minimum 2 years of hands-on experience with Python (asyncio, API integrations) and JavaScript (React, Node.js, or similar frameworks). - Proficient in building and deploying applications on AWS cloud services. - Demonstrated experience working within Agile/SCRUM teams and collaborating on full stack projects. - Excellent problem-solving, communication, and documentation skills, with ability to contribute to technical discussions across the stack. - Python (asyncio) – Advanced - JavaScript – Advanced - Custom RAG implementations – Advanced - AWS – Advanced - Open AI Realtime – Advanced - Generative AI – Expert - Prompt Engineering – Expert Requirements - Design, develop, test, and maintain backend Python services and frontend JavaScript applications for Voice AI integration. - Implement real-time communication features using JavaScript frameworks and Python APIs, including integration with LiveKit SFU, ServiceNow CRM, and NiCE CXone IVR systems. - Develop and optimize API endpoints and integration flows between AI systems, telephony platforms, and web interfaces. - Actively participate in SCRUM team activities such as sprint planning, code reviews, and daily standups, contributing both backend and frontend expertise. - Collaborate with senior developers to document technical processes, sequence diagrams, and integration requirements for full stack solutions. - Assist in deploying and monitoring AI-driven features for autonomous call handling and self-service, ensuring reliability and seamless user experiences across platforms. - Work closely with cross-functional teams (backend, frontend, QA, product) to align technical deliverables with project milestones and organizational goals. Desired Skills - Knowledge of real-time communication systems and telephony platforms (LiveKit, ServiceNow, NiCE CXone IVR). - Experience with AI/ML, streaming STT/TTS providers (e.g., Deepgram, ElevenLabs), or generative AI technologies as part of a full stack solution. - Familiarity with Kubernetes and scalable cloud infrastructure for deploying both backend and frontend components. - Background in customer service or contact center technology projects, especially those involving full stack development. - Azure/MS SSPR - LiveKit Agents SDK, WebRTC, Redis (for pub/sub) Education Level - Bachelors

• Design, architect, implement, review, and test frameworks, libraries, tools, and services primarily using Go. • Participate in requirement, design, planning, and retrospective meetings as an integral part of an Agile software development team. • Contribute to successful sprints by implementing items contributing to overall team goals. • Act as a subject matter expert and evangelist within the company and broader community. • Be an active maintainer of Mirantis projects by managing contributions and patches to open-source projects, reviewing submissions, and participating in design decisions. • Participate in product discussions, influence the roadmap, and take ownership and responsibility over new projects to make them happen. • Be the technical reference to external partners and in-house engineering teams, provide support by sharing knowledge and/or taking on the development effort. • Contribute to testing via automation and test plan reviews to prevent bugs from entering the product and eliminate regressions, ensuring a quality product every build. • Ensure that MSR continues to be a first-class and indispensable part of diverse customer solutions, working seamlessly with existing systems including popular orchestrators and other industry-standard components.

• Lead a development team within a remote setup • Responsible for the development and enhancement of systems that ensure the technical availability of wind turbines • Further development and implementation of modern agile development processes • Project planning and management: roadmaps, prioritization, and resource management • Foster an open, learning-oriented team culture with a focus on ownership and continuous improvement • Ensure a unified and consistent data basis by integrating and harmonizing data from different system landscapes • Provide technical consultancy for cross-departmental digitization projects • Close collaboration with technical departments to successfully implement projects

• Design, build and operate a public API. • Operate autonomously but work closely with your fellow engineers as well as designer/PM to ensure high alignment. • Explore engineering improvements for the team and the product. • Collaborate cross-functionally with the product team, other Hopper teams and external partner teams. • Our group operates with very few meetings and emphasizes strong alignment and asynchronous decision making.