At Leap Tools, we are building the world's most advanced solutions for the interior décor industry. With customers in 80+ countries, our clientele includes Fortune 500 companies such as Home Depot, local retailers such as Alexanian's, and everything in between. We have been recognized as one of the fastest-growing tech companies by Deloitte for multiple years in a row, and we are looking for ambitious challenge-seekers to fuel our momentum and help us create an iconic global tech company. About our product Our technology lets you preview products in your own room before you buy them. Imagine you want to redesign your home and have been searching for new tiles for your kitchen, or a new rug for your living room. You definitely want to make sure it will look good in your space. We enable you to do that through our proprietary cutting-edge technology, presented in an extraordinarily simple and accessible way. Try our rug demo now! Simply upload a picture of your room using your mobile phone, and slide the rug under your coffee table: https://www.roomvo.com/rugdemo... About you As a Senior Manager of Technical Projects, you will oversee all aspects of our customers’ technical lifecycle, including onboarding, implementation, technical project management, and pre- and post-sales technical support. You will be accountable for ensuring our technical solutions drive maximum customer value and are delivered with world-class quality and speed. You are a leader with a proven track record of managing technical delivery operations to meet surging client demands and growth targets. You are obsessed with achieving predictable, repeatable success across all technical delivery streams and thrive on operational efficiency. You are able to operate seamlessly at the deep technical level, guiding overall implementation strategy. We hire humans, not job descriptions. You should apply even if this role and salary range don't align with your experience. We’re happy to create unique roles and compensation for the right talent. What you’ll do - Execute the vision and plan for the Professional Services and Technical Projects department, including alignment with the company’s strategy and goals. - Coordinate with the heads of Engineering and Product to influence the product roadmap, ensuring technical solutions address critical customer needs and accelerate integrations. - Collaborate with the VP of Sales and Customer Success to support the entire customer journey from pre-sales to post-go-live on a global scale. - Allocate work efficiently against a fast-paced, rapid-growth environment with increasing demands and complexity, tight deadlines, and quickly shifting priorities. - Serve as a senior technical point of contact for customer escalations and sales pursuits. - Standardize onboarding methodologies and technical support procedures, ensuring high-quality implementations across all customers. - Be accountable for the development, implementation, and rigorous tracking of department productivity and efficiency metrics to achieve world-class operational performance at scale. - Implement changes to team structure and processes while cultivating a high-performance, collaborative, and results-oriented environment across all technical delivery functions. - Manage, train, and evaluate the performance of a remote, global, multilingual team, with managers and individual contributors of various backgrounds and skills. Requirements - 5+ years of experience managing teams in Technical Projects, Professional Services, IT, Testing, QA, or Technical Implementation organizations - Exceptional communication skills with the ability to represent the organization effectively to customers, partners, and internal leadership. - Proven success in owning and significantly improving core efficiency metrics like Time to Go-Live, resource utilization, customer satisfaction, and adoption at scale. - Understanding of scaling web application implementations and the associated technical delivery risks. - Familiarity with data transformation pipelines. - Strong organizational development skills, with experience in implementing organizational structures and processes. About our culture - We're a remote-first company that encourages our employees to work from where they're most productive. - We work in tight-knit teams to cultivate an ownership mentality. - We cherish curiosity and an obsession for details because we know these details are invaluable over the long run. - We're hyper-focused on our achievements and our ability to execute our promises. We act with urgency. - Work anywhere in the world for up to 3 months! - We value families, by offering a parental leave program - We offer a work-from-home stipend - Your birthday (and our company's birthday) is a day off! About our hiring process Now: You upload your resume and complete a brief questionnaire. Step 1: We arrange a video call with you to assess your abilities. Step 2: Complete a take-home assignment. Step 3: Attend the second video interview soon after. Step 4: You meet one of the founders. Step 5: You receive an offer. AI in Recruitment - At Leap Tools, we leverage AI technology to enhance our recruitment process. These tools assist with tasks such as resume screening, sourcing prospective candidates, and to support administrative tasks for enhanced operational efficiency. Founders and senior leadership are directly involved in our recruitment process, and AI is never used to make the final hiring decision. We are committed to the responsible use of AI in our hiring practices. Expected salary range, Ontario based: $100,000 - $150,000 + other benefits. We value exceptional talent above all else. If your expectations or seniority sit outside the stated range, you should still apply. We can scale roles and compensation to match your unique situation. This is a net new position on the team. Leap Tools is an equal opportunity employer committed to fostering an inclusive, equitable, and accessible environment. Accommodations are available on request for candidates taking part in all aspects of the interview process. If you require any accommodation, please contact us at ta@leaptools.com. Take the Leap. Apply now. Our demo, in case you missed it: https://www.roomvo.com/rugdemo4r You should apply to this job even if you don't fit this role perfectly because we can create a new role for you with corresponding compensation.

• Partner with the Director to execute the self-service roadmap, owning the day-to-day delivery of a cohesive Help Center and chatbot experience • Audit and evolve the Help Center’s IA, taxonomy, and metadata to ensure content is intuitive for users and optimized for AI systems like LLMs, RAG, and search • Oversee continuous chatbot improvements by leading conversational designers to optimize intents, flows, and routing • Own the end-to-end process for article creation, updates, and retirement • Develop workflows that leverage AI tools for drafting, translating, and tagging content and bot responses • Analyze search trends, "no-result" queries, click-paths, and transcripts to identify gaps • Coordinate with Support, Product, Engineering, and Marketing to ensure documentation and chatbot experiences are fully prepared for every feature launch and product change • Lead and coach technical writers and conversational designers

Crescent Hotels & Resorts Canada is seeking an Area Revenue Manager who is committed to elevating the member and guest experience. The Area Revenue Manager will work with revenue, sales, and marketing teams to maximize revenue and yield penetration through proper management of room inventories and products, across all distribution channels for assigned hotel(s), and determine and implement strategies to achieve this through analytical and technical knowledge of hotel revenue systems and business intelligence tools. At Crescent Hotels & Resorts, we are a team of hospitality professionals who are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best-in-class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright. We are committed to providing you with: - Remote, work from home opportunity - Highly competitive wages of $85,000-105,000 based on experience - An exceptional benefit plan for eligible associates & your family members - RRSP matching program - Flexible scheduling to allow you to focus on what is important to you - Discounts with our Crescent-managed properties in North America for you & your family members ESSENTIAL JOB FUNCTIONS: We are seeking an experienced and strategic-minded individual to join our team as an Area Revenue Manager. This pivotal role involves overseeing revenue management and commercial strategy for multiple independent and branded properties within our portfolio. The Area Revenue Manager will collaborate closely with the property operations and commercial teams to develop and implement comprehensive strategies aimed at maximizing revenue generation, market share, and profitability. The ideal candidate will possess strong leadership skills, exceptional analytical capabilities, and a deep understanding of revenue management principles and commercial strategy development. - Lead the development and implementation of revenue management and commercial strategy initiatives across multiple properties within the portfolio. - Provide guidance, support, and mentorship to property-level revenue managers and commercial teams to ensure alignment with company-wide revenue objectives and best practices. - Conduct regular performance reviews and analysis of key performance indicators (KPIs) to assess the effectiveness of revenue management strategies and identify areas for improvement. - Collaborate with property general managers, sales directors, and marketing managers to develop and execute integrated sales and marketing campaigns that drive revenue growth and enhance market position. - Monitor market trends, competitor pricing, and demand factors to adjust pricing strategies and optimize revenue potential for each property. - Analyze historical data, booking patterns, and demand forecasts to make informed decisions regarding pricing, inventory allocation, and distribution strategies. - Utilize revenue management systems and tools to generate reports, track performance metrics, and identify opportunities for revenue optimization across the area. - Develop and maintain strong relationships with online travel agencies (OTAs), global distribution systems (GDS), and other distribution partners to maximize visibility and reach for all properties. - Collaborate with property teams to negotiate and manage contracts with group clients, corporate accounts, and other key revenue-generating accounts. - Stay informed about emerging trends, industry developments, and technological advancements in revenue management and commercial strategy, and incorporate relevant insights into area-wide initiatives. REQUIRED SKILLS/ABILITIES: - Proven experience in hotel revenue management and commercial strategy development, with a track record of success in a leadership or managerial role. - Strong analytical skills with the ability to interpret complex data, identify trends, and develop actionable insights and recommendations. - Proficiency in revenue management software, commercial strategy tools, and customer relationship management (CRM) systems. - Excellent communication, negotiation, and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels of the organization. - Strategic thinking and problem-solving abilities, with a focus on driving revenue growth and achieving business objectives. - Leadership qualities with the ability to inspire and motivate teams toward achieving common goals and objectives. - Flexibility to adapt to changing market conditions and business priorities, and the willingness to take initiative and lead change initiatives. - Knowledge of industry regulations, revenue management principles, and commercial strategy best practices. - Previous experience working in a diverse and multicultural hospitality environment is preferred. PREFERRED QUALIFICATIONS: - Familiarity with revenue management systems such as Duetto and IDeaS - Certified with one or multiple brands such as Marriott, Hyatt or Hilton - Experience in managing revenue strategy for multiple properties or regions within a hotel or hospitality group. - Multilingual proficiency, particularly in languages commonly spoken within the area of responsibility (English and French) - Strong project management skills and the ability to execute complex initiatives within established timelines and budget constraints. - Bachelor's degree in Hospitality Management, Business Administration, or related field. Advanced degree or professional certification in revenue management or commercial strategy is preferred. We welcome applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

Responsibilities & Qualifications We are seeking Quality Assurance Manager (Senior) REQUIRED QUALIFICATIONS Experience - Five (5) years relevant experience. - Quality assurance and quality control of IT Systems. - Verification and validation, software testing and integration, and software metrics, and their application to software quality assessment. - Maintaining and establishing a process for evaluating software and associated documentation. - Determine the resources required for information technology quality control. - Maintain the level of quality throughout the software lifecycle. Certifications - IAT Level II - Relevant Certification form a nationally recognized technical authority. Clearance - Secret - IT II RESPONSIBILITIES - Develops software quality assurance plans. - Conducts formal and informal reviews at predetermined points throughout the development lifecycle. - Applies subject matter knowledge to high level analysis, design, development, modeling, simulation, integration, installation, documentation and implementation. Resolves problems, which require an intimate knowledge of the related technical subject matter. - Applies principles and methods of the subject matter to specialized solutions. Includes but not limited to, environmental, scientific, maintenance and repair processes, and logistical support activities. Overview WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. - Location: Remote with periodic support at Fort Belvoir or other places in the National Capitol Region. - Type of environment: Remote - Noise level: Low - Work schedule: Schedule is day shift Monday – Friday. May be requested to work evenings and weekends to meet program and contract needs. - Amount of Travel: less than 10% List of Approved States: AL, AK, AZ, AR, CT, DE, FL, GA, ID, IN, IO, KS, KY, LA, ME, MI, MS, MO, MT, NE, NV, NH, NM, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, WV, WI, WY. WORK AUTHORIZATION/SECURITY CLEARANCE U.S. Citizen Secret – IT-II (Tier 3) PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. OTHER INFORMATION Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice Additional Job Information TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. Apply now to explore jobs with us at www.TekSynap.com. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment. By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP". As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration. EQUAL EMPLOYMENT OPPORTUNITY In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment. TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact hr@teksynap.com for assistance.