• Lead the Law Firm Settlements team in efficiently disbursing trust funds to clients, medical providers, and the firm • Identify best practices for settlement processes and coordinate cross-functionally to implement process improvements • Drive, measure, and reward the performance of the settlements team by establishing monthly targets for settlements disbursed and fees collected • Serve as the point of contact for challenging settlement issues that require escalation • Identify operational inefficiencies and implement scalable solutions to improve speed, quality, and consistency of legal work • Partner with IT & Analytics teams to design reporting dashboards and status trackers to provide visibility into settlement team performance and project progress • Operate as a trusted partner to legal leadership, exercising sound judgment and discretion in handling sensitive matters • Identify opportunities to improve systems, processes, or outcomes

• Owns ongoing monitoring coverage assessments and related documentation • Partners with Data Analytics, Technology, and SAM Operations to optimize rules and scenarios • Supports governance, validation readiness, and exam responses related to monitoring effectiveness • Analyzes monitoring metrics, including: • Alert volumes and mix • Conversion rates (alert → case → SAR) • Emerging typologies and recurring issues

• Lead and develop a team, setting clear expectations, managing performance directly, and building a team that surfaces problems and drives solutions independently • Own provider quality program and define what quality means at Grow, setting and maintaining the clinical standard across the provider network, and driving measurable improvement in provider quality across the network • Oversee MIC program integrity and VBC performance monitoring by ensuring Grow is on track against payor contract targets, identifying clinical risks early, and partnering with Operations and Product to close gaps • Manage payor audit readiness and clinical risk monitoring across priority payor relationships, ensuring the branch is proactively identifying and resolving risk rather than reacting to it • Represent the Clinical Quality branch cross-functionally by communicating program performance, clinical priorities, and trade-offs to leadership and partners clearly • Identify issues across all branch workstreams, drive toward resolution independently, and surface blockers with a clear recommended path forward

• Recruit, screen, and qualify franchise resale candidates, including pursuing out-of-market leads and identifying current franchisees and referral leads. • Manage the end-to-end resale pipeline in SFDC (or designated CRM), ensuring timely, accurate documentation of lead status, activities, and key decision points in accordance with the franchise recruitment process. • Evaluate location performance and readiness for resale by reviewing operational KPIs and trends (e.g., sales, car count, cycle time, CSI/NPS, quality/compliance metrics) in partnership with Operations. • Review unit-level financial performance, including P&L statements, balance sheet drivers as applicable, and location profitability; identify risks and improvement opportunities that may impact resale value and buyer qualification. • Partner with Finance to review accounts receivable (A/R) compliance and material exposures (e.g., aging, write-offs, insurer/program balances) and ensure required remediation plans are in place prior to transfer. • Develop and coordinate triage plans for underperforming or at-risk locations, aligning actions, owners, and timelines across Operations, Finance, and franchisee stakeholders. • Consult with franchisees on exit strategies and transition plans, including timeline planning, buyer expectations, required disclosures, and coordination with legal/contractual requirements. • Coordinate the participation of Company executives and cross-functional partners in the resale/recruiting process (e.g., purchasing, insurance, marketing, brand compliance, operations, finance, and legal). • Plan, develop, and manage agendas and materials for Discovery Days and Welcome Meetings; provide oversight of meeting logistics, attendee preparation, and post-meeting follow-ups. • Lead candidate and franchisee interviews as part of the due diligence process; coordinate background/reference checks and ensure completion of required candidate documentation (applications, amendments, profiles, and approvals). • Prepare and present complete candidate packets and location performance/financial summaries to the Franchise Review Committee; track approvals, conditions, and completion of contingencies. • Provide routine pipeline and sales activity reporting, highlighting efficiencies/inefficiencies and recommending improvements to process, messaging, and lead sources. • Support demographic research, mapping, and target market analysis to inform buyer discussions and long-term development strategy. • Collaborate with leadership to develop plans and programs to drive resale growth opportunities and improve transfer success rates. • Collaborate with development team to identify and market areas of development from location loss or decline. • Assist, as needed, with updates to franchise disclosure and related documents, coordinating inputs with internal stakeholders and external counsel.