Title: Customer Support Consultant Location: Sydney Australia Job Description: - Kickstart your career at Australia's number one address in property! - Join a collaborative team delivering great customer experiences! - Permanent full time role based in Sydney. We're REA With bold and ambitious goals, REA Group is changing the way the world experiences property. No matter where you're at on your property journey, we're here to help with every step - whether that's finding or financing your next home. Our people are the key to our success. At the heart of everything we do, is a thriving culture centred around high performance and care. We are purpose driven and collaborative, which drives innovation and our ability to make a real impact. As such, we're proud to have been named in Australia's "Top 5" Best Workplaces two years in a row, as well as being recognised as a Best Workplace for Women. Where the team fits in The Customer Support team sits within our Customer Group. The group supports the organisation to deliver customer & operational excellence; use data to deliver customer solutions that ensure the profitability and sustainability of the REA Group; and deliver future focused strategic and operational planning. The Customer Support Consultant is the front-line customer service interface for REA Group's customers, consumers and internal stakeholders. You will be joining a team who are passionate about service and the loyalty of our customers. What the role is all about - Resolve issues with our customers via phone, email and web chat in an empathetic, professional and timely manner - Be digitally-savvy, we use a variety of systems, such as Zendesk, Slack, Salesforce (previous experience with these would give you bonus points) - Balance customer demand and multi-tasking in a fast-paced customer contact environment - Work as part of a high performing team, driving for performance excellence - Communicate with colleagues across all levels of the organisation, influencing to find the best customer outcome - Proactively identify opportunities to innovate and improve the employee experience, customer experience and operational excellence - Provide thoughtful and insightful feedback to improve REA products and services Who we're looking for - 1+ years' experience in a fast-paced, customer-facing environment (e.g. retail, hospitality, contact centre, real estate or similar) - Someone with strong technical proficiency; with proven ability to multitask, utilising multiple systems while on the phone with customers, and pick up new systems quickly. - Experience in real estate roles like leasing consultant, property manager or similar are highly beneficial - Demonstrated experience of going above and beyond delivering service that promotes customer loyalty and advocacy through clear communication, positive language, active listening and empathy - Experience resolving customer problems in a timely manner through strong analysis and decision making, persuasion skills and being adaptable to meet customer needs - Demonstrating resilience, taking accountability for the customer experience and displaying a continuous improvement mindset - Ownership: taking accountability for the customer experience and displaying a continuous improvement mindset - Demonstrated growth mindset and enthusiasm for learning When you apply, please include a brief cover letter letting us know why you're interested in REA, this role, and an example of a time you turned around a challenging customer situation. The REA experience The physical, mental, emotional and financial health of our people is something we'll never stop caring about. This is a place to learn and grow. Some of our Perks & Benefits include: - A hybrid and flexible approach to working - Flexible leave options including, birthday leave and purchase additional leave - Flexible parental leave offering for primary and secondary carers - Our Because We Care program offers employees volunteering leave, community grants, matched payroll giving and our Community Café donates 100% of revenue to charity - Hackdays so you can bring your big ideas to life Our commitment to Diversity, Equity, and Inclusion We are committed to providing a working environment that embraces and values diversity, equity and inclusion. We believe teams with diverse ideas and experiences are more creative, more effective and fuel disruptive thinking. If you've got the skills, dedication and enthusiasm to learn but don't necessarily meet every single point on the job description, please still get in touch. Join our Talent Neighbourhood Keen to be part of REA but didn't find a perfect match with this opportunity? Perhaps the timing isn't right? You should join our Talent Neighbourhood! #LI-HYBRID

What you will do: This individual must have high attention to detail and has excellent communication skills. Enjoys working in a fast paced environment. - Ensure all Agents correspondence is acknowledged within 2 hours - Ensure Agents inquiries are directed to the appropriate department - Regularly meet with AST Lead to be aware of all changes/updates to policy and procedures - Prepare Employment verification letters when requested - Prepare Report of Earnings to Agents and send T4A and tax sheets when requested - Filing for various departments within the Finance Department - Receive and deposit cheques received from Canada Post or various couriers through the FTNI App or In person at a branch when required. - Organize and store physical cheques in accordance with retention policies, until shredding requirement at which time, can shred - Forward any mail to agents or other departments as identified - Follow up with Other Brokers/Lawyers for outstanding A/R as noted on the Funding & Productivity Reports How you will make an impact: - Be the subject matter expert in your area of expertise. - Perform designated job tasks efficiently and within the provided time frame. - Maintain regular communication with team members and supervisors through email, instant messaging, video conferences, or other designated communication channels. - Attend virtual meetings, provide updates on progress, and actively participate in discussions. - Adhere to company policies and guidelines, including data security and confidentiality. - Complete assigned projects, assignments, or tasks with attention to detail and quality. - Manage and prioritize workload effectively to meet deadlines and deliver results. - Continuously update job knowledge by participating in training opportunities or self-directed learning. - Collaborate with colleagues on shared documents or projects using remote collaboration tools. - Take ownership of assigned work and demonstrate initiative in identifying and addressing challenges. - Ensure availability and responsiveness during agreed-upon working hours. How you will grab our attention: - 3+ years experience working in a customer service environment - Must be very well organized and able to multi-task - Willing to work additional hours if required If you think you’d make a great match for this position but don’t meet all the requirements, we would still encourage you to apply! What eXp provides: - Company supplied equipment; laptop, monitor, headset - Fully remote environment - Amazing company culture EEO Statement: We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, eXp is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.

Job DetailsJob Location: WILLIAMSPORT, PA 17701Position Type: Full TimeEducation Level: High SchoolThe Remote Support Professional, under the supervision of the Remote Support Manager, is responsible for assisting individuals with developmental disabilities or other special needs in various environments. This role supports clients in their daily living activities, including personal care, household tasks, and community involvement, while fostering an environment of safety, respect, and empowerment. ESSENTIAL FUNCTIONS The essential functions of this position consist of the ability to perform basic math functions, write, read, and comprehend what is read. Expressive and receptive language skills are also required in the execution of the responsibilities below. Patience, compassion, and empathy with strong communication and interpersonal skills are essential. Position requires wearing suitable attire (clothing and footwear) that is respectful, practical, and conducive to providing high-quality care. In fulfilling this job, one must possess enough physical mobility to perform general office and administrative work. All the above may be performed with or without reasonable accommodation. Duties Be a primary advocate for individuals served by ensuring health, safety, and welfare at all times. Honor and respect individuals and their personal rights in all aspects of the individual’s lives. Comply with Hope’s confidentiality policy and all applicable HIPAA regulations. Function as an appropriate role model and present an acceptable appearance and image when representing the agency. Exercise common sense and good judgment in all decision making Implement behavior management plans, provide guidance, and use positive reinforcement techniques to support individuals in managing behaviors. Support and encourage individuals to participate in recreational, educational, and social activities both within the home and in the community. Monitor and assist with medical needs, including medication administration and appropriate documentation, and ensure the safety and well-being of individuals. Report any health or behavioral changes/concerns to supervisors. Manage challenging behaviors using de-escalation techniques. Follow behavior intervention plans (if applicable) Support individuals with household chores such as meal preparation, laundry, cleaning, and maintaining a clean-living environment. Maintain a safe environment and address potential risks. Support individuals with transportation to appointments, work, and/or social activities. Maintain accurate records of the individuals’ activities, such as behavior, health status, and progress in daily logs and reports. Effectively communicate with individuals, families, and staff. Report any incidents, concerns, or updates regarding individuals’ well-being or behavior. Support individuals in developing life skills and promoting independence in daily routines, social interactions, and personal decision-making. Collaborate closely with other staff members to ensure a coordinated approach to care and support for individuals. Ensure full compliance with Integration, Everyday Lives, Hope Enterprises, Inc. Policy and Procedures and current ODP practices and philosophies. Notify and consult with supervisor when additional support is needed. Utilize the On-Call System as appropriate. Specific to: Remote Support Services: Be awake at all times to provide support through monitoring alerts from the technology and/or to provide direct virtual support to individuals as scheduled or needed. Responds to urgent requests from individual served, and as needed escalates to dispatching of back-up in person staffing. Notifies and coordinates with emergency personnel when required. Troubleshoots technology issues with remote support systems in the homes and escalate issues if necessary. Provides ongoing training with technology to individuals served to engage them to utilize in-home devices. Monitors wearable devices when individual is away from home, and provides assistance and interventions as needed. Provides remote support to individuals remotely throughout assigned region. Other Duties Accept temporary work assignments. Attend and participate in scheduled training and meetings. Perform other duties as required or assigned. HOURS: This is a non-exempt position. Responsible to work 20-40+ hours per week (as applicable to position) with flexible hours as required by program needs and may include evenings, weekends, and holidays. IMMEDIATE SUPERVISOR: Remote Support Manager POSITIONS SUPERVISED: None Qualifications High school diploma or General Educational Development (GED) Certificate. Experience in human services is preferred, or an equivalent combination of experience and training is acceptable. All staff must be at least 18 years of age. A valid driver’s license is required unless programmatic circumstances permit. Proficiency with technology is required.

Job DetailsJob Location: Headquarters-Williamsport - WILLIAMSPORT, PA 17701Position Type: Full TimeEducation Level: High SchoolThe Remote Support Professional, under the supervision of the Remote Support Manager, is responsible for assisting individuals with developmental disabilities or other special needs in various environments. This role supports clients in their daily living activities, including personal care, household tasks, and community involvement, while fostering an environment of safety, respect, and empowerment. ESSENTIAL FUNCTIONS The essential functions of this position consist of the ability to perform basic math functions, write, read, and comprehend what is read. Expressive and receptive language skills are also required in the execution of the responsibilities below. Patience, compassion, and empathy with strong communication and interpersonal skills are essential. Position requires wearing suitable attire (clothing and footwear) that is respectful, practical, and conducive to providing high-quality care. In fulfilling this job, one must possess enough physical mobility to perform general office and administrative work. All the above may be performed with or without reasonable accommodation. Duties Be a primary advocate for individuals served by ensuring health, safety, and welfare at all times. Honor and respect individuals and their personal rights in all aspects of the individual’s lives. Comply with Hope’s confidentiality policy and all applicable HIPAA regulations. Function as an appropriate role model and present an acceptable appearance and image when representing the agency. Exercise common sense and good judgment in all decision making Implement behavior management plans, provide guidance, and use positive reinforcement techniques to support individuals in managing behaviors. Support and encourage individuals to participate in recreational, educational, and social activities both within the home and in the community. Monitor and assist with medical needs, including medication administration and appropriate documentation, and ensure the safety and well-being of individuals. Report any health or behavioral changes/concerns to supervisors. Manage challenging behaviors using de-escalation techniques. Follow behavior intervention plans (if applicable) Support individuals with household chores such as meal preparation, laundry, cleaning, and maintaining a clean-living environment. Maintain a safe environment and address potential risks. Support individuals with transportation to appointments, work, and/or social activities. Maintain accurate records of the individuals’ activities, such as behavior, health status, and progress in daily logs and reports. Effectively communicate with individuals, families, and staff. Report any incidents, concerns, or updates regarding individuals’ well-being or behavior. Support individuals in developing life skills and promoting independence in daily routines, social interactions, and personal decision-making. Collaborate closely with other staff members to ensure a coordinated approach to care and support for individuals. Ensure full compliance with Integration, Everyday Lives, Hope Enterprises, Inc. Policy and Procedures and current ODP practices and philosophies. Notify and consult with supervisor when additional support is needed. Utilize the On-Call System as appropriate. Specific to: Remote Support Services: Be awake at all times to provide support through monitoring alerts from the technology and/or to provide direct virtual support to individuals as scheduled or needed. Responds to urgent requests from individual served, and as needed escalates to dispatching of back-up in person staffing. Notifies and coordinates with emergency personnel when required. Troubleshoots technology issues with remote support systems in the homes and escalate issues if necessary. Provides ongoing training with technology to individuals served to engage them to utilize in-home devices. Monitors wearable devices when individual is away from home, and provides assistance and interventions as needed. Provides remote support to individuals remotely throughout assigned region. Other Duties Accept temporary work assignments. Attend and participate in scheduled training and meetings. Perform other duties as required or assigned. HOURS: This is a non-exempt position. Responsible to work 20-40+ hours per week (as applicable to position) with flexible hours as required by program needs and may include evenings, weekends, and holidays. IMMEDIATE SUPERVISOR: Remote Support Manager POSITIONS SUPERVISED: None Qualifications High school diploma or General Educational Development (GED) Certificate. Experience in human services is preferred, or an equivalent combination of experience and training is acceptable. All staff must be at least 18 years of age. A valid driver’s license is required unless programmatic circumstances permit. Proficiency with technology is required.