We Impact Lives Through Purpose-Driven Work in A People First Culture Ascend Learning, a leading healthcare and learning technology company, is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data-driven solutions across the lifecycle of learning. From testing to certification, Ascend Learning products are used by physicians, emergency medical professionals, nurses, allied health professionals, certified personal trainers, financial advisors, skilled trades professionals and insurance brokers. Headquartered in Burlington, MA, with additional office locations and hybrid and remote workers in cities across the U.S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America’s 2025 Greatest Workplaces as well as America’s Best Places to work for Mental Well-Being for 2025.  We're always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you'd thrive, read on to learn more.  WHAT YOU'LL DO As an Integration Support Specialist, you will serve in a consultative, business‑to‑business support role, providing escalated technical application and customer support for all integrations. You will respond to technical inquiries from external B2B customers via phone and email, document all customer interactions, and open and manage tickets to ensure timely and effective issue resolution. You will support the availability and reliability of critical company systems by participating in Incident Management activities, analyzing reported incidents, coordinating SME‑level support, and recommending system controls and integration protocols. This role operates as a shared service across all Ascend Healthcare categories that offer integrated solutions. WHERE YOU’LL WORK This role will work remote within the United States. HOW YOU’LL SPEND YOUR TIME - Provide post‑implementation integration support for business‑to‑business partners and institutions, including troubleshooting and resolving complex integration issues. - Serve as an escalation point for integration‑related issues that cannot be resolved at Tier 1 or Tier 2 support levels, including impacts to B2C customers. - Communicate new integration features, trends, and updates to internal support teams and share integration best practices with external B2B partners. - Track, analyze, and report support trends by documenting cases and providing actionable insights to product and engineering teams. - Identify and report opportunities for product enhancements, process improvements, and automation based on recurring issues and customer feedback. - Evaluate the performance of integration solutions and provide recommendations to improve reliability, scalability, and customer experience. - Participate in bi‑weekly collaboration meetings with product and engineering teams to review cases, incidents, and ongoing integration concerns. - Support issue and incident management by collaborating with sales and engineering, communicating system updates and incident status, assisting with testing fixes, conducting impact analysis, and coordinating long‑term solutions with internal teams or vendors. WHAT YOU'LL NEED - High school Diploma or GED required, Associates degree in Computer Science, Information Technology, or equivalent preferred. - 2+ years of experience in integration support or a related role. (LTI, SAML, SSO, API, etc.) - 4+ years of experience in learning management systems like Canvas, Blackboard, D2L, Moodle, etc. - Proficiency in Microsoft Office Suite, D365, and Jira - Ability to identify and resolve complex integration issues - Excellent troubleshooting and problem-solving skills. - Exceptional customer service and client relations abilities. - Proficiency in technical documentation and reporting. - Strong project management skills and the ability to manage multiple projects simultaneously. - Excellent communication, prioritatization, and interpersonal skills. BENEFITS - Flexible and generous paid time off - Competitive medical, dental, vision and life insurance - 401(k) employer matching program - Parental leave - Wellness resources - Charitable matching program - On-site workout facilities (Leawood, Gilbert, Burlington) - Community outreach groups - Tuition reimbursement Fostering A Sense of Belonging Our values-driven culture unifies our teams and inspires a mindset of action, innovation, and collaboration, with a relentless focus on customers. We seek out and celebrate all people and perspectives and cultivate an inclusive culture where everyone can thrive, feel valued, and be authentic. Our culture is firmly rooted in the belief that by embracing our differences and drawing on diverse perspectives, we are a stronger, more innovative, and more successful organization where employees experience a sense of belonging.  Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S.-based positions with Ascend Learning, LLC must be legally authorized to work in the United States, and verification of employment eligibility will be required at the time of hire.

Overview The Coordination of Benefits (COB) & Data Mining (DM) Audit Support is a member of the greater Coordination of Benefits and Data Mining teams. This individual will efficiently and professionally handle daily administrative activities within the COB and DM departments to assist the audit to meet and exceed client expectations. This role requires exceptional verbal communication by audio as well as attentive attention to detail for data entry-related written communication and follow–ups for both internal and external client inquiries to achieve success in the generation of overpayments. Responsibilities - This individual will work under the direct supervision of a Team Lead and/or Manager, providing a valuable learning experience and growth opportunities. - Collaborates with all levels and members of the COB & DM auditing team to provide diverse support and task-based assignments, contributing to the achievement of business objectives and goals for the calendar year. - Communicates directly with Medicare, Insurance companies, Providers, and/or Employer groups to obtain pertinent member eligibility details that will impact the correct order of member liability. - Enters accurate member, group, and claim information into Cotiviti tools (Recovery Management Systems, SharePoint, COB Tracker, Client Systems). - Ensures confidentiality and security of all data, adhering to all HIPAA (Health Insurance Portability and Accountability) laws and requirements. Demonstrates the skills, knowledge, and ability to ensure that our environment is a safe one, complying with industry standards. - Demonstrates understanding of Cotiviti policies & procedures, and external regulatory requirements and performs duties in accordance with such regulatory requirements. - Meet or exceeds standards for productivity and quality as identified by guidelines as set forth by the Team Lead and/or Manager. This job description is intended to describe the general nature and level of work being performed and is not to be construed as an exhaustive list of responsibilities, duties and skills required. This job description does not constitute an employment agreement and is subject to change as the needs of Cotiviti and requirements of the job change. Qualifications - High School Diploma or General Educational Development (GED) or equivalent education is required. - 1 year of prior experience, including entry-level candidates, are welcome to apply. - At least 1 year of Cotiviti experience is recommended for individuals seeking their next opportunity internally. (Example: Retrieval Agent). - Prior experience in an administrative support function and/or office environment (preferred). - Computer proficiency in Microsoft Office applications. - Excellent verbal and written communication skills. - Ability to work well in an individual and team environment demonstrating self-motivation to deliver success. - Strong attention to detail in documentation and review of information. - Understands and embodies Cotiviti’s Core Values, Strategic Pillars, and Operational Disciplines to achieve successful performance in completing assigned responsibilities and interactions with the Organization both internally and externally. Mental Requirements: - Must have strong emotional intelligence to understand and respond to the needs of customers with empathy and respect. - Ability to manage stress in a fast-paced or high-pressure environment. Demonstrates resilience and maintains composure when handling multiple tasks or facing unexpected challenges. - Strong attention to detail, with the ability to identify errors and ensure accuracy in tasks such as data entry, documentation, and communication. - Strong verbal and written communication skills to effectively convey information to colleagues and clients. Must be able to adjust communication style depending on the audience. - Ability to adapt to changes in workflows, new systems, or unexpected situations. Must be flexible in adjusting priorities and tasks based on shifting demands. - Must be able to prioritize and manage time effectively, balancing multiple tasks and meeting deadlines. Organizational skills are necessary to stay on top of tasks and responsibilities. - Must maintain confidentiality and act with professionalism when handling sensitive information, ensuring compliance with organizational policies and privacy standards. - Demonstrated ability to maintain a positive, customer-focused attitude in all interactions, with a focus on delivering high-quality service and ensuring customer satisfaction. Physical Requirements and Working Conditions: - Remaining in a stationary position, often standing or sitting for prolonged periods. - Communicating with others to exchange information. - Repeating motions that may include the wrists, hands, and/or fingers. - Assessing the accuracy, neatness, and thoroughness of the work assigned. - No adverse environmental conditions expected. - Must be able to provide a dedicated, secure work area. - Must be able to provide high-speed internet access/connectivity and office setup and maintenance. Base compensation ranges from $17.50 to $19.60 per hour. Specific offers are determined by various factors, such as experience, education, skills, certifications, and other business needs. Nonexempt employees are eligible to receive overtime pay for hours worked in excess of 40 hours in a given week, or as otherwise required by applicable state law. Cotiviti offers team members a competitive benefits package to address a wide range of personal and family needs, including medical, dental, vision, disability, and life insurance coverage, 401(k) savings plans, paid family leave, 9 paid holidays per year, and 17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service with Cotiviti. For information about our benefits package, please refer to our Careers page. Date of posting: 4/22/2026 Applications are assessed on a rolling basis. We anticipate that the application window will close on 5/22/2026, but the application window may change depending on the volume of applications received or close immediately if a qualified candidate is selected. #LI-Remote #LI-KK1 #entrylevel

Overview At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact? As a Specialist-Sales Order Support you'll provide support for customer order processing and order management activities. The position coordinates order creation, submission, and issue resolution for commercial and residential services while supporting sales teams and field technicians to ensure orders are processed accurately and efficiently. Technical knowledge of products and systems is expected to perform functions. Effective communication with internal departments and external customers across multiple channels is critical to providing necessary support. This position has the ability to work remotely in any of the states in which TDS Telecom operates. Responsibilities Order Processing and Administration - Create and submit service orders. - Enter orders into order entry system with limited information received from Sales. - Coordinate bulk orders received from Sales teams by creating linked accounts in hierarchical order. - Assign network hardware and equipment based on account type and compatibility with bulk accounts. - Process specialized order types such as pre-sale orders and manually submitted web orders. - Review orders for accuracy and completeness prior to submission. Order Issue Resolution and Modifications - Investigate and resolve moderately complex order issues resulting from system errors or processing exceptions. - Process standard service order modifications, including updates to equipment or non-contractual products, in accordance with documented requirements. - Recreate or submit orders following service disconnects or account reinstatement when appropriate, escalating non-standard or high-risk situations for review. - Monitor internal problem orders/customers, follow up and ensure progress is being made to resolve issues. Sales and Field Operations Support - Verify orders contain all requirements to be provision service to the customer as requested. - Provide support for orders requiring additional attention after submission. - Assist field technicians with order updates or corrections while on site. - Contact customers to schedule or reschedule appointments. Operational Projects and Process Support - Keep up to date on new product offerings and process changes associated with products and apply this information to order provisioning processes. - Assist with operational initiatives and system or service transition projects. - Contribute to process improvements related to order processing and workflow efficiency. Train and mentor new associates on Order Processing and Administration, Order Resolution and Modification, and Sales and Field Operations Support processes and procedures. Qualifications Required Job Qualifications - Associates degree (or higher) -OR- 2+ years professional work experience. - 2+ years’ experience in telecommunications. Other Qualifications - Ability to plan, organize, and control multiple tasks and projects. - Ability to resource, organize and deploy a strong team and foster a spirit of team play. - Knowledge of appropriate tools for the system(s) preferred, which may include Project, Word, Excel, and PowerPoint. - Ability to rapidly assimilate key business objectives of the business unit being supported by the project. - Proven track record of accomplishments in the responsibilities listed for this position. Do you meet the Required Qualifications but are unsure if your experience aligns with the Other Qualifications? We encourage you to apply! Research shows that many candidates hesitate to apply unless they meet 100% of the qualifications, even when they possess the skills and experience needed to succeed in the role. Experience and skills come in many forms, and they may not always match exactly what’s listed on paper, but they can still lead to success. If you meet the Required Qualifications and believe you have the potential to thrive in this role, we encourage you to apply today! Benefits We believe in taking care of our team, which is why we offer comprehensive benefits to support your health, financial well-being, and overall happiness. Join us and experience a work environment where your well-being is a top priority! Associates scheduled to work 20 or more hours per week have access to: - Medical Coverage - Dental Coverage - Vision Coverage - Life Insurance - 401(k) Plan - Generous Vacation & Paid Sick Leave - Seven Paid National Holidays & One Floating Holiday - Paid Parental Leave (6 weeks after 12 months of employment) - Adoption & Surrogacy Assistance - Employee Assistance & Wellness Programs Associates working 30 or more hours per week additionally have access to: - Short-Term & Long-Term Disability - TDS Service Discounts - Education Assistance - Paid Volunteer Time In addition to these benefits, all associates will have the opportunity to participate in our Associate Resource Groups, which are designed to encourage community and facilitate professional development. To learn more, click here. Who is TDS Telecom? TDS Telecom provides high-speed internet, TV entertainment, and phone services to a diverse range of communities, including small to mid-sized urban, suburban, and rural areas across the U.S. With over 50 years of experience, TDS is committed to building and expanding fiber optic networks that bring cutting-edge connectivity to neighborhoods nationwide. Serving over 1 million connections, our mission is to create a better world by delivering innovative communication solutions that enhance the way people live, work, and connect. Visit tdstelecom.com to learn more! At TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences and perspectives in our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law. Pay Transparency The listed pay range reflects the minimum and maximum base salary. Actual offers will be based on factors such as skills, qualifications, experience, location, and role-specific competencies. Some positions may also offer additional compensation, such as bonuses or equity awards. Pay Range (Hr./Yr.) $21.36/Hr. - $32.04/Hr.

About us: Foodsmart is the leading telenutrition and foodcare solution, backed by a robust network of Registered Dietitians. Our platform is designed to foster healthier food choices, drive lasting behavior change, and deliver long-term health outcomes. Through our highly personalized, digital platform, we guide our 2.2 million members—including those in employer-sponsored health plans, regional and national Medicaid managed care organizations, Medicare Advantage plans, and commercial insurers—on a tailored journey to eating well while saving time and money. Foodsmart seamlessly integrates dietary assessments and nutrition counseling with online food ordering and cost-effective meal planning for the entire family, optimizing ingredients both at home and on the go. We partner with national and regional retailers across the U.S., many of whom accept SNAP/EBT, making healthier food more accessible. Additionally, we assist members with SNAP enrollment and management, providing tangible access to nutritious food. In 2024, Foodsmart secured a $200 million investment from TPG’s Rise Fund, which supports entrepreneurs dedicated to achieving the United Nations’ Sustainable Development Goals. This investment will help us expand our reach, particularly to low-income workers who are disproportionately affected by diet-related diseases. At Foodsmart, our mission is to make nutritious food accessible and affordable for everyone, regardless of economic status. We are committed to a set of core values that shape our culture and work environment: 👥 Customer First - You start with the member and work backwards. 🚀 Make It Happen - You act with urgency, use data, and hold high standards. 🤝 One Team - You collaborate with respect and commit as a group. Whether you're a dietitian, a commercial leader, or a technologist, working at Foodsmart means being part of a team that is passionate, supportive, and driven by a shared purpose. Join us in transforming the way people access and enjoy healthy food. About the role: As a Member Support Representative, you will be responsible for providing live support for incoming calls directly from our members as they seek support with understanding our services, their eligibility, and their benefits. You will assist these members with registration, with scheduling, rescheduling, and canceling appointments, with accessing the Foodsmart and affiliate platforms, and with understanding the status of their food benefits and how to access them. As part of our team you will demonstrate a sense of urgency toward finding resolutions and a strong sense of personal accountability around handling sensitive and protected information. You will: - Empathetically and patiently interact with members as you take live inbound calls. - Document interactions and ongoing resolutions to ensure seamless follow-up. - Ensure member records are accurate and complete. - Multitask using internal tools and resources to verify eligibility and coverage provider benefits while clearly communicating this information to the members during live calls - Field questions about the purpose and importance of telenutrition. - Match our members with the right dietitian and find appointment times that fit into their lives. - Assist members with troubleshooting platform and account issues and provide basic technology troubleshooting help. - Work with internal groups and external partners to address questions relating to food delivery and ordering groceries. - Maintain a high level of personal accountability when handling sensitive and protected information. - Collaborate with peers, leaders, and other internal groups to find accurate solutions to complex problems. You are: - A strong communicator, both orally and in writing, that can adjust your communication style and preferences to fit the situation. - Able to manage multiple ongoing tasks without missing deadlines or cutoffs. - Resilient, and capable of quickly adapting to changes in workflows and processes, and able to pivot seamlessly when new information is provided. - Able to navigate knowledge bases and multiple systems simultaneously while staying engaged in communication on live calls. - Experienced in solving complex problems that require critical thinking and resource navigation. - Both independently motivated and team-minded, allowing you to manage your own time and tasks to hit your own goals while also supporting your peers and seeking help when needed. - Detail oriented and committed to providing accurate and complete resolutions, and willing to take ownership and responsibility for maintaining these standards. - Goal oriented and able to push yourself to meet both metric and quality goals. - Comfortable with both giving and receiving feedback, both between you and leadership and in a peer-to-peer capacity. You have: - Reliable high speed internet access with minimum speeds of roughly 100 Mbps download and 20 Mbps upload. - Experience working in a support role, either in person or on live calls. - The ability to communicate complex information concisely in writing. - Experience working with sensitive and protected information, including PII and PHI, and a basic understanding of HIPAA. - A completely private, secure, and quiet workspace. - Flexible availability, with a preference for availability 11:30am- 8:00 PM PST. $20.68 - $20.68 an hour Role: Member Support Representative Location: Remote, USA Compensation: $43,000 annually ($20.68 per hour) + $8,000 bonus + benefits Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries at our headquarters in San Francisco, California. Individual pay is determined by work location, job-related skills, experience, and relevant education or training. About our benefits and perks: ✅ Remote-First Company ✅ Generous time off ✅ Flexible & remote location ✅ Healthcare Coverage (Medical, Dental, Vision) ✅ Registered Dietitian Sessions ✅ Wellness reimbursement Foodsmart is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other protected class.