What you will do: This individual must have high attention to detail and has excellent communication skills. Enjoys working in a fast paced environment. - Ensure all Agents correspondence is acknowledged within 2 hours - Ensure Agents inquiries are directed to the appropriate department - Regularly meet with AST Lead to be aware of all changes/updates to policy and procedures - Prepare Employment verification letters when requested - Prepare Report of Earnings to Agents and send T4A and tax sheets when requested - Filing for various departments within the Finance Department - Receive and deposit cheques received from Canada Post or various couriers through the FTNI App or In person at a branch when required. - Organize and store physical cheques in accordance with retention policies, until shredding requirement at which time, can shred - Forward any mail to agents or other departments as identified - Follow up with Other Brokers/Lawyers for outstanding A/R as noted on the Funding & Productivity Reports How you will make an impact: - Be the subject matter expert in your area of expertise. - Perform designated job tasks efficiently and within the provided time frame. - Maintain regular communication with team members and supervisors through email, instant messaging, video conferences, or other designated communication channels. - Attend virtual meetings, provide updates on progress, and actively participate in discussions. - Adhere to company policies and guidelines, including data security and confidentiality. - Complete assigned projects, assignments, or tasks with attention to detail and quality. - Manage and prioritize workload effectively to meet deadlines and deliver results. - Continuously update job knowledge by participating in training opportunities or self-directed learning. - Collaborate with colleagues on shared documents or projects using remote collaboration tools. - Take ownership of assigned work and demonstrate initiative in identifying and addressing challenges. - Ensure availability and responsiveness during agreed-upon working hours. How you will grab our attention: - 3+ years experience working in a customer service environment - Must be very well organized and able to multi-task - Willing to work additional hours if required If you think you’d make a great match for this position but don’t meet all the requirements, we would still encourage you to apply! What eXp provides: - Company supplied equipment; laptop, monitor, headset - Fully remote environment - Amazing company culture EEO Statement: We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, eXp is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.

Job DetailsJob Location: WILLIAMSPORT, PA 17701Position Type: Full TimeEducation Level: High SchoolThe Remote Support Professional, under the supervision of the Remote Support Manager, is responsible for assisting individuals with developmental disabilities or other special needs in various environments. This role supports clients in their daily living activities, including personal care, household tasks, and community involvement, while fostering an environment of safety, respect, and empowerment. ESSENTIAL FUNCTIONS The essential functions of this position consist of the ability to perform basic math functions, write, read, and comprehend what is read. Expressive and receptive language skills are also required in the execution of the responsibilities below. Patience, compassion, and empathy with strong communication and interpersonal skills are essential. Position requires wearing suitable attire (clothing and footwear) that is respectful, practical, and conducive to providing high-quality care. In fulfilling this job, one must possess enough physical mobility to perform general office and administrative work. All the above may be performed with or without reasonable accommodation. Duties Be a primary advocate for individuals served by ensuring health, safety, and welfare at all times. Honor and respect individuals and their personal rights in all aspects of the individual’s lives. Comply with Hope’s confidentiality policy and all applicable HIPAA regulations. Function as an appropriate role model and present an acceptable appearance and image when representing the agency. Exercise common sense and good judgment in all decision making Implement behavior management plans, provide guidance, and use positive reinforcement techniques to support individuals in managing behaviors. Support and encourage individuals to participate in recreational, educational, and social activities both within the home and in the community. Monitor and assist with medical needs, including medication administration and appropriate documentation, and ensure the safety and well-being of individuals. Report any health or behavioral changes/concerns to supervisors. Manage challenging behaviors using de-escalation techniques. Follow behavior intervention plans (if applicable) Support individuals with household chores such as meal preparation, laundry, cleaning, and maintaining a clean-living environment. Maintain a safe environment and address potential risks. Support individuals with transportation to appointments, work, and/or social activities. Maintain accurate records of the individuals’ activities, such as behavior, health status, and progress in daily logs and reports. Effectively communicate with individuals, families, and staff. Report any incidents, concerns, or updates regarding individuals’ well-being or behavior. Support individuals in developing life skills and promoting independence in daily routines, social interactions, and personal decision-making. Collaborate closely with other staff members to ensure a coordinated approach to care and support for individuals. Ensure full compliance with Integration, Everyday Lives, Hope Enterprises, Inc. Policy and Procedures and current ODP practices and philosophies. Notify and consult with supervisor when additional support is needed. Utilize the On-Call System as appropriate. Specific to: Remote Support Services: Be awake at all times to provide support through monitoring alerts from the technology and/or to provide direct virtual support to individuals as scheduled or needed. Responds to urgent requests from individual served, and as needed escalates to dispatching of back-up in person staffing. Notifies and coordinates with emergency personnel when required. Troubleshoots technology issues with remote support systems in the homes and escalate issues if necessary. Provides ongoing training with technology to individuals served to engage them to utilize in-home devices. Monitors wearable devices when individual is away from home, and provides assistance and interventions as needed. Provides remote support to individuals remotely throughout assigned region. Other Duties Accept temporary work assignments. Attend and participate in scheduled training and meetings. Perform other duties as required or assigned. HOURS: This is a non-exempt position. Responsible to work 20-40+ hours per week (as applicable to position) with flexible hours as required by program needs and may include evenings, weekends, and holidays. IMMEDIATE SUPERVISOR: Remote Support Manager POSITIONS SUPERVISED: None Qualifications High school diploma or General Educational Development (GED) Certificate. Experience in human services is preferred, or an equivalent combination of experience and training is acceptable. All staff must be at least 18 years of age. A valid driver’s license is required unless programmatic circumstances permit. Proficiency with technology is required.

Job DetailsJob Location: Headquarters-Williamsport - WILLIAMSPORT, PA 17701Position Type: Full TimeEducation Level: High SchoolThe Remote Support Professional, under the supervision of the Remote Support Manager, is responsible for assisting individuals with developmental disabilities or other special needs in various environments. This role supports clients in their daily living activities, including personal care, household tasks, and community involvement, while fostering an environment of safety, respect, and empowerment. ESSENTIAL FUNCTIONS The essential functions of this position consist of the ability to perform basic math functions, write, read, and comprehend what is read. Expressive and receptive language skills are also required in the execution of the responsibilities below. Patience, compassion, and empathy with strong communication and interpersonal skills are essential. Position requires wearing suitable attire (clothing and footwear) that is respectful, practical, and conducive to providing high-quality care. In fulfilling this job, one must possess enough physical mobility to perform general office and administrative work. All the above may be performed with or without reasonable accommodation. Duties Be a primary advocate for individuals served by ensuring health, safety, and welfare at all times. Honor and respect individuals and their personal rights in all aspects of the individual’s lives. Comply with Hope’s confidentiality policy and all applicable HIPAA regulations. Function as an appropriate role model and present an acceptable appearance and image when representing the agency. Exercise common sense and good judgment in all decision making Implement behavior management plans, provide guidance, and use positive reinforcement techniques to support individuals in managing behaviors. Support and encourage individuals to participate in recreational, educational, and social activities both within the home and in the community. Monitor and assist with medical needs, including medication administration and appropriate documentation, and ensure the safety and well-being of individuals. Report any health or behavioral changes/concerns to supervisors. Manage challenging behaviors using de-escalation techniques. Follow behavior intervention plans (if applicable) Support individuals with household chores such as meal preparation, laundry, cleaning, and maintaining a clean-living environment. Maintain a safe environment and address potential risks. Support individuals with transportation to appointments, work, and/or social activities. Maintain accurate records of the individuals’ activities, such as behavior, health status, and progress in daily logs and reports. Effectively communicate with individuals, families, and staff. Report any incidents, concerns, or updates regarding individuals’ well-being or behavior. Support individuals in developing life skills and promoting independence in daily routines, social interactions, and personal decision-making. Collaborate closely with other staff members to ensure a coordinated approach to care and support for individuals. Ensure full compliance with Integration, Everyday Lives, Hope Enterprises, Inc. Policy and Procedures and current ODP practices and philosophies. Notify and consult with supervisor when additional support is needed. Utilize the On-Call System as appropriate. Specific to: Remote Support Services: Be awake at all times to provide support through monitoring alerts from the technology and/or to provide direct virtual support to individuals as scheduled or needed. Responds to urgent requests from individual served, and as needed escalates to dispatching of back-up in person staffing. Notifies and coordinates with emergency personnel when required. Troubleshoots technology issues with remote support systems in the homes and escalate issues if necessary. Provides ongoing training with technology to individuals served to engage them to utilize in-home devices. Monitors wearable devices when individual is away from home, and provides assistance and interventions as needed. Provides remote support to individuals remotely throughout assigned region. Other Duties Accept temporary work assignments. Attend and participate in scheduled training and meetings. Perform other duties as required or assigned. HOURS: This is a non-exempt position. Responsible to work 20-40+ hours per week (as applicable to position) with flexible hours as required by program needs and may include evenings, weekends, and holidays. IMMEDIATE SUPERVISOR: Remote Support Manager POSITIONS SUPERVISED: None Qualifications High school diploma or General Educational Development (GED) Certificate. Experience in human services is preferred, or an equivalent combination of experience and training is acceptable. All staff must be at least 18 years of age. A valid driver’s license is required unless programmatic circumstances permit. Proficiency with technology is required.

We Impact Lives Through Purpose-Driven Work in A People First Culture Ascend Learning, a leading healthcare and learning technology company, is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data-driven solutions across the lifecycle of learning. From testing to certification, Ascend Learning products are used by physicians, emergency medical professionals, nurses, allied health professionals, certified personal trainers, financial advisors, skilled trades professionals and insurance brokers. Headquartered in Burlington, MA, with additional office locations and hybrid and remote workers in cities across the U.S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America’s 2025 Greatest Workplaces as well as America’s Best Places to work for Mental Well-Being for 2025.  We're always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you'd thrive, read on to learn more.  WHAT YOU'LL DO As an Integration Support Specialist, you will serve in a consultative, business‑to‑business support role, providing escalated technical application and customer support for all integrations. You will respond to technical inquiries from external B2B customers via phone and email, document all customer interactions, and open and manage tickets to ensure timely and effective issue resolution. You will support the availability and reliability of critical company systems by participating in Incident Management activities, analyzing reported incidents, coordinating SME‑level support, and recommending system controls and integration protocols. This role operates as a shared service across all Ascend Healthcare categories that offer integrated solutions. WHERE YOU’LL WORK This role will work remote within the United States. HOW YOU’LL SPEND YOUR TIME - Provide post‑implementation integration support for business‑to‑business partners and institutions, including troubleshooting and resolving complex integration issues. - Serve as an escalation point for integration‑related issues that cannot be resolved at Tier 1 or Tier 2 support levels, including impacts to B2C customers. - Communicate new integration features, trends, and updates to internal support teams and share integration best practices with external B2B partners. - Track, analyze, and report support trends by documenting cases and providing actionable insights to product and engineering teams. - Identify and report opportunities for product enhancements, process improvements, and automation based on recurring issues and customer feedback. - Evaluate the performance of integration solutions and provide recommendations to improve reliability, scalability, and customer experience. - Participate in bi‑weekly collaboration meetings with product and engineering teams to review cases, incidents, and ongoing integration concerns. - Support issue and incident management by collaborating with sales and engineering, communicating system updates and incident status, assisting with testing fixes, conducting impact analysis, and coordinating long‑term solutions with internal teams or vendors. WHAT YOU'LL NEED - High school Diploma or GED required, Associates degree in Computer Science, Information Technology, or equivalent preferred. - 2+ years of experience in integration support or a related role. (LTI, SAML, SSO, API, etc.) - 4+ years of experience in learning management systems like Canvas, Blackboard, D2L, Moodle, etc. - Proficiency in Microsoft Office Suite, D365, and Jira - Ability to identify and resolve complex integration issues - Excellent troubleshooting and problem-solving skills. - Exceptional customer service and client relations abilities. - Proficiency in technical documentation and reporting. - Strong project management skills and the ability to manage multiple projects simultaneously. - Excellent communication, prioritatization, and interpersonal skills. BENEFITS - Flexible and generous paid time off - Competitive medical, dental, vision and life insurance - 401(k) employer matching program - Parental leave - Wellness resources - Charitable matching program - On-site workout facilities (Leawood, Gilbert, Burlington) - Community outreach groups - Tuition reimbursement Fostering A Sense of Belonging Our values-driven culture unifies our teams and inspires a mindset of action, innovation, and collaboration, with a relentless focus on customers. We seek out and celebrate all people and perspectives and cultivate an inclusive culture where everyone can thrive, feel valued, and be authentic. Our culture is firmly rooted in the belief that by embracing our differences and drawing on diverse perspectives, we are a stronger, more innovative, and more successful organization where employees experience a sense of belonging.  Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S.-based positions with Ascend Learning, LLC must be legally authorized to work in the United States, and verification of employment eligibility will be required at the time of hire.