• Lead Getting Started Calls (GSCs) that set expectations, scope, timelines, and success criteria • Serve as the single owner of onboarding for high-value Behavioral Health and Chiropractic practices • Configure and onboard clients across multiple integrated products, not just EHR • Guide practices through payer contracting and enrollment considerations in partnership with CredEdge and RCM • Deliver live, instructor-led workflow based trainings for: Front office and scheduling teams, Providers and clinical staff • Identify onboarding risks early and proactively manage them • Maintain detailed onboarding documentation and clear next steps after every client interaction • Drive clients to On Time, In Full (OTIF) go-live outcomes with high confidence and satisfaction

• Ensuring a smooth onboarding journey to key accounts and provide ongoing support throughout their partnership with Alan. • The operational onboarding manager is accountable for **operational excellence** and **long-term satisfaction of our most strategic accounts**. They play a critical role as Alan continue expanding Enterprise and Public sector partnerships. • Scaling the role's process and support. **We will need to design new guidelines & processes as we move forward, to scale this customized approach to onboarding!** • Helping Our Admins: Your primary mission is to ensure **operational excellence and an outstanding admin experience** across a portfolio of key accounts (5 to 10 accounts per onboarding manager). You'll be the go-to expert for complex admin topics such as affiliations, payroll management, invoicing, and billing—delivering meaningful, proactive, and delightful support while building deep expertise along the way. • Train and onboard admins on Alan's product, workflows, and best practices (remote and occasionally onsite): affiliation lifecycle, payroll management, invoicing, and more • Own admin support end-to-end for your account portfolio: handle requests, investigate issues, coordinate with internal teams, and ensure timely resolution • Manage complex or sensitive conversations with admins (objections, escalations, high-stakes operational topics) with clarity and empathy • Anticipate risks (missing affiliations, payroll edge cases, invoicing issues) and prevent blockers before they impact admins • Building the role in Belgium: All onboarding managers actively contribute to improving Alan beyond their day-to-day support work. You'll help shape the function itself—designing processes, playbooks, and ways of working that will scale as we grow. • Identify recurring pain points and propose improvements: documentation, playbooks, tooling, and product feedback (with Product Specialists and relevant crews) • Contribute to team priorities depending on the period: process/tooling projects, knowledge sharing, and occasionally hiring-related work • Report on operations at the company level to ensure visibility on opportunities derived from admin insights • Collaborate closely with Key Account Managers, Pre-Sales, Customer Success Managers, and Operations to remove blockers, coordinate resolutions, and surface product/process improvements

• Deliver structured and effective onboarding programs for new sales reps • Design and/or run practical training sessions, role-plays, and practice rounds • Maintain onboarding plans tailored to different rep profiles • Embed best practices and company-approved sales techniques through regular sessions • Support the rollout and adoption of new sales programs • Act as the bridge between sales leadership, the enablement team, and frontline reps

This role is for one of the Weekday's clients Salary range: Rs 2000000 - Rs 5000000 (ie INR 20-50 LPA) Min Experience: 2 years Location: remote(mexico), Remote (India) JobType: full-time - Are you able to identify weak points within a funnel and develop tests to improve them? - Can you successfully navigate any CRM or split testing tool after experimenting for a few hours? - Can you independently design and execute tests, including crafting the copy, modifying the layout, and setting up the JavaScript tags? - Do you possess a strong understanding of funnel analytics, enabling you to pinpoint where users drop off and why, rather than merely reporting that they did? - Are you capable of launching 3-5 tests weekly across various funnels without causing issues, and interpreting the data accurately to determine a clear winner? - Do you have experience working with ManyChat, WhatsApp, phone calls, email, and other channels as part of onboarding flows? - Can you either set up or collaborate with ad teams to implement and optimize remarketing flows on external advertising networks? - Are you able to quickly and precisely identify which ads are profitable by analyzing raw data from multiple sources?   Position Overview: The Marketing Specialist for New User Onboarding & Lifecycle is dedicated to driving revenue growth and profitability across our dating, visa, and travel business units. This position mainly focuses on optimizing the entire new user journey—from the initial interaction to full activation. Additionally, the role may involve re-engaging former users and testing ad platform content for alignment and conversion effectiveness.