Foods you love. Brands you trust. And a career that empowers you to grow. At Nestlé USA, we’re all working towards the same goal – to delight and deliver for our consumers. With a rich portfolio of beloved brands, including DiGiorno, Toll House, and Coffee mate, in 97% of U.S. households, we have a unique opportunity – and responsibility – to be there for every moment in our consumers’ lives. Joining Nestlé means becoming part of an inclusive workplace that inspires innovation, encourages strategic thinking and creativity, and celebrates your achievements. No matter where you work within the organization, you are empowered to challenge the status quo, embrace risk-taking, and pioneer new ideas. Our supportive and collaborative environment encourages bold ambitions and continuous learning so that everyone can grow and thrive. This position is not eligible for Visa Sponsorship. Position Overview: As a member of our NGT – Sales organization, you’ll be part of the team managing product flow between Nestlé USA and one of our largest wholesale customers. In collaboration with the Corporate Account Managers, you will support assigned divisional categories by providing best-in-class data, insights, reporting, and analysis to help drive efficiency across the order-to-cash cycle. You will also support communication and coordination with downstream account managers to strengthen product pull-through from our wholesale customer to retail customers. Location can be flexible in the Eastern US. Key responsibilities include: Customer Network administration: • Participate in customer’s monthly product flow KPI scorecard meeting to review performance and agree on follow-up actions • Manage fill-rate communications at customer; Customer Portal management to include new item setup, discontinued items, updating product pricing and configuration changes; work with internal EDI team to identify discrepancies in customer EDI transmission affecting reporting; product allocation management; internal and external stakeholder communications. Forecasting: • Shipment forecast: Improve the accuracy and alignment of the top-line shipment forecast between the Customer and Nestlé. Own category-level variance analysis (prior month vs. forecast, current month vs. forecast, quarterly and annual outlook, and year-over-year comparisons). Escalate insights for required adjustments or material variances awareness in monthly/annual divisional rollups in the context of annual planning. • Consumption forecast: Improve the accuracy and quality of the bottom-up consumption forecast by consolidating and validating Osprey inputs from 10+ Nestlé account managers. Develop and use exception-based analytics to manage 1,000+ SKUs and flag missing forecasts or material variances versus current year (CY) and prior year (PY). • Reconcile shipment forecast and consumption forecasts at monthly, quarterly, and annually basis across assigned categories. Inventory management: • Using data provided by customers at monthly meetings, develop and apply an analytical approach to manage inventory across 25+ customer locations assuring there is enough inventory to fulfill customer orders, a proper vision to how current inventory levels will impact forecasts/shipments, and reducing the amount of inventory that will expire in customer warehouses. • Proactively identify at-risk inventory within four months of expiration and partner with the customer and internal Nestlé sales teams to accelerate sell-through and minimize write-offs. Track excess-inventory sell-through, align with the customer to pause ordering on select SKUs, and promote inter-warehouse transfers to rebalance inventory. • Ad Hoc analytics and project support as needed in support of the customer continued integrations/consolidation and or internal Nestlé cross functional requests 77149978 The approximate target compensation range for this role is $80K to $95K. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and abilities as well as geographic location of the position. Nestlé offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. Learn more at Nestle in the US Benefits | Nestlé Careers It is our business imperative to remain a very inclusive workplace. To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home. The Nestlé Companies are equal employment opportunity employers. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.com or please dial 711 and provide this number to the operator: 1-800-321-6467. This position is not eligible for Visa Sponsorship. Review our applicant privacy notice before applying at https://www.nestlejobs.com/privacy. Job Requisition: 398795

Job Description: Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs. Through its data-driven AI insights, evidence-based resources, and comprehensive platform – including benefits navigation, care management, home care resources, health information management, and more – Sharecare helps people easily and efficiently manage their healthcare and improve their well-being. Across its three business channels, Sharecare enables health plan sponsors, health systems and physician practices, and leading pharmaceutical brands to drive personalized and value-based care at scale. To learn more, visit www.sharecare.com. Job Summary: The Customer Service Representative (CSR) answers inbound calls from members and providers, inputs data, and provides a high level of customer service always extending courtesy and professionalism. The CSR handles inbound customer service inquiries and problems via the telephone and email while effectively recording communications accurately and consistently. Calls are predominantly “routine”, but may require deviation from standard screens, scripts and procedures. CSRs use a computerized system for tracking calls, information gathering, and/or troubleshooting and may assess needs, explain programs and suggest/promote alternative products or services.  Essential Job Functions: - Identify, evaluate and prioritize caller needs, questions and concerns.  - Formulate plans of resolution and respond appropriately and efficiently.  - Maintain and restore customer satisfaction and partner with other teams as needed.  - Perform problem analysis, problem determination and recommended resolutions to the callers in accordance with standard protocol.  - Proactively educate caller on program benefits.  - Meet or exceed established call center metrics, attendance standards and quality levels.  - Use computer tools to accurately process and document information.  - Develop rapport with callers and appropriately adjust communication style.   - Provide accurate information about Sharecare programs and services.  - Escalate issues internally and follow up on escalated issues.  Qualifications: - High School Diploma  - Prior experience in a customer service related field preferred - Great communication skills  - Must be able to multi-task  - Must have medical records experience and knowledge of key elements of a valid ROI request - Understanding of HIPAA regulations preferred - General working knowledge of Microsoft Word & Outlook  - Computer keyboard proficiency and internet navigation skills required  - Have the ability to work effectively with others in a team environment   - Ability to thrive in a fast-growing always changing environment Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.

• Performs assigned daily claims customer support activities. • Completes FNOL entry for all lines of business following guidelines into ClaimCenter. • Develops and maintains a strong working knowledge of all functions, processes, and procedures related to FNOL within ClaimCenter. • Responds to claims email inquiries and ensures Customer Care Center (CCC) email inbox is reviewed regularly throughout the day. • Responds to inquiries from claims personnel or customers via phone or email within service level guidelines. • Researches unidentified claims documents in Claims Capture within service level guidelines.

Job Purpose: The primary focus is coaching to performance to enhance revenue production, maximize cost savings, increase first contact resolution, etc. A Lead handles more complex issues such as escalations and supports the Team Performance Leader with quality monitors, achieving performance targets, distributing workload as applicable and other projects as assigned. Development provided by Communications and Training for coaching content. The Lead Customer Care Specialist is a developmental position for possible future career growth and management role preparation. Business Impact: This role has an impact on our financial performance, service and customer loyalty Job Contributions – What Will You Do: - Assist Team Performance Leaders through coaching specialists in specific skillsets this includes completion of Agent Development Plan with SMARTS objectives. - Handle agent questions, service issues and customer complaints as first level of escalation. This may include completing outgoing calls to customers, accounts, affiliates/associations. - Serve as backup on calls and files as business needs arise. - Clerical duties that may include copying, data input, headset administration, creating of flyers, bulletins, handling of email in-boxes etc. as assigned. - Assist with huddles as requested by Team Performance Leader. - Assist Team Leaders in updating department SOPs and references. - Assist Team Leader in completion of monitors including but not limited to the required monthly monitors. - Review of customer Medallia surveys and make recommendations for actions and/or follow-up - Distribute workload, applicable to Replacement areas. - Communicate and share feedback on quality, policy/procedure guidance, training gaps and needed training updates with a goal of driving solutions and ensuring the business operations is aware of current trends on a real time basis. - Ability to work any hours as required by shift rotation and/or department operating hours. There will be on-site and at home positions available dependent on department the lead supports. - Support ad hoc requests or other duties as required Experience and Qualifications: - Previous experience in coaching, training or handling escalations is preferred - Previous experience of working under pressure and to deadlines - Consistent achievement of required targets - Fluency in English - Working knowledge of Microsoft Office (Excel, Word and PowerPoint) required - Knowledge of Hertz systems used in the area of interest, i.e. Excalibur, HIRMS, HLES, GAR, HIRS, Empower, CTIOS, etc. - Must be strong in level of quality expectation - Must have good communication skills to take part in various conferences with sites across the globe - Must be strong in decision making with proper focus on quality, revenue growth and first contact resolution - Must be responsible and able to work with and through others, building and maintaining relationships, and working closely and accurately within established guidelines. - Excellent time management and organizational skills - Flexibility & Reliability - Excellent communication skills; written & verbal - Ability to work in a fast-paced environment - Ability to build and maintain relationships What You’ll Get: - 40% off any standard Hertz Rental   - Paid Time Off - Medical, Dental & Vision plan options - Retirement programs, including 401(k) employer matching - Paid Parental Leave & Adoption Assistance - Employee Assistance Program for employees & family - Educational Reimbursement & Discounts - Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness - Perks & Discounts –Theme Park Tickets, Gym Discounts & more The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. US EEO STATEMENT At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran